24 7 In Home Health Care

Pros

• Right at Home provides 24/7 caregiver support that enables clients to stay in their own homes.
• The company is well run with quick responses to questions and needs.
• Caregivers are courteous, professional, and empathetic.
• The back-office staff are proactive in ensuring client satisfaction and responsive to needs.
• Caregivers are well trained, punctual, and go above and beyond to ensure comfort.
• The service delivers consistent, professional, yet personal care.
• Office staff are patient and accommodating with scheduling requests.
• Right at Home has been described as a blessing and lifesaver by families.
• The staff are caring, compassionate, and knowledgeable, including those who accompany clients to appointments.
• The company is dependable, flexible, and able to accommodate short-notice needs.
• Families consistently recommend Right at Home for compassionate and competent care.
• The company fosters a family-friendly environment and prioritizes patient rights.

Cons

• They were disorganized and unreliable, with multiple no-shows and insufficient communication that led to canceled appointments and disrupted plans.
• The first caregiver spent about 4.5 hours of a 6-hour shift on a cell phone rather than providing care.
• A caregiver with a strong accent made it difficult for the patient to hear and understand her.
• A scheduled caregiver did not show up, and no prior notice was given.
• Scheduling frequently involved last-minute changes, leaving the family without coverage and forcing cancellations.
• Office communication was inconsistent, with callers placed on hold or unclear reasons for calls.
• The reviewer described the agency as useless and advised others to avoid it in favor of a different provider.

Review

Right at Home has earned a reputation among families and friends as a dependable partner for in-home care, with many describing the service as a lifeline that makes it possible for loved ones to stay safely in their own homes. Across a wide range of experiences, the caregivers are repeatedly praised for being courteous, professional, and empathetic. In several cases, the support extends beyond routine care to provide a sense of familiarity and continuity that feels almost like family. When care is needed around the clock, clients and their families report prompt responses from the office and a readiness to respond to questions and changing circumstances with urgency and care.

A recurring theme is the value of consistency and personal attention. One family shared that they had Right at Home for more than two years to support their father, and that the combination of professionalism and personal service made a meaningful difference in his daily life. Caregivers are described as well-trained and consistently punctual, with staff who not only attend to practical needs but also attend to comfort and dignity. The back-office team is highlighted for working with families to ensure satisfaction, answering questions, and adapting to evolving needs. In this view, the agency stands out for its ability to deliver steady, compassionate care that preserves the patient's home environment and routine.

Several strong success stories illustrate the depth and reach of Right at Home's services. For a mother with progressive multiple sclerosis, the team provided consistent care, engaged interactively with her, and documented everything that happened during each shift. The family noted that this level of record-keeping and communication was invaluable and, in their words, the service "saved us." Another account from a family in Florida describes a sister living in Frederick who benefited from caregivers who accompanied her to medical appointments, with an office answering service that reliably passed along messages. In these narratives, the combination of reliable caregivers, attentive scheduling, and efficient communication makes a tangible difference in quality of life and peace of mind.

The strongest endorsements come from those who describe the agency as a "best company to work with," emphasizing the caring and compassionate culture that prioritizes patient rights while supporting families and caregivers. Families repeatedly say Right at Home is flexible, understanding, and easy to work with, even on short notice. The positive tone is reinforced by praise for the staff's kindness and attentiveness to safety and overall well-being, which allows clients to remain in the comfort of their own homes with confidence and relief.

Nonetheless, not every experience is flawless, and a few accounts offer sobering reminders that in-home care can be complex and highly dependent on matching the right caregiver to the right situation. One family reported a troubling sequence involving multiple caregivers who lacked the necessary experience and reliability: the first caregiver supposedly spent too much time on a cell phone, another had a strong accent that made communication difficult for a 92-year-old parent, and a third caregiver was a no-show. Scheduling challenges persisted, including a late notice about a caregiver's unavailability and missed calls about what was happening with the schedule. The family described the experience as disorganized and unreliable, and they ultimately felt compelled to cancel appointments and handle some tasks themselves. This perspective serves as a cautionary note that, while many experiences are deeply positive, there can be substantial negative moments when staffing or communication falters.

Even within those more mixed or challenging stories, the overarching sentiment remains that Right at Home is capable of delivering outstanding, compassionate care - especially when the fit is right and the team is coordinated effectively. There are accounts of caregivers who helped a parent recover after surgery with professionalism and reassurance, and others where families felt that the agency truly rose to the occasion during a quick getaway for a caregiver to rest and recharge while ensuring 24/7 support for a parent. The appreciation for caregivers who are patient, loving, and dedicated to the client's comfort is a common thread, and some families explicitly praise the way the agency's staff and leadership work together to create a successful caregiving experience.

Location-specific experiences reinforce the overall picture of Right at Home as a thoughtful, family-oriented organization with a strong emphasis on dependable service and open communication. In Frederick, for example, the office staff and the caregivers who pick up and accompany a sister to medical appointments are described as caring, compassionate, and knowledgeable. The answering service is lauded for quickly relaying messages and ensuring that families stay informed. There are also mentions of the personal pride caregivers take in their work and the supportive environment that makes staff feel valued, which in turn strengthens the quality of care provided to clients.

Taken together, these stories paint a portrait of an agency that can be an invaluable ally for families seeking to keep loved ones safe and comfortable at home. For many, Right at Home represents a lifeline that brings dependable care, quick problem-solving, and a human touch that makes a real difference in daily life. The testimonials emphasize the importance of consistent caregivers, strong office support, and flexible arrangements to accommodate evolving needs. They also acknowledge that care is not a one-size-fits-all endeavor, and that ongoing communication and careful caregiver matching are essential to sustaining the high level of service that many families have come to rely on - and continue to recommend to others seeking compassionate, professional in-home care.

Cafes

• Frederick Social (0.2 miles)
• Frederick Coffee Co & Cafe (0.6 miles)
• Gravel and Grind (0.7 miles)
• Starbucks (0.9 miles)
• Panera Bread (2 miles)

Parks

• Baker Park (0.2 miles)
• Carroll Creek Linear Park (0.6 miles)

Restaurants

• Cafe Nola (0.3 miles)
• Black Hog BBQ (0.3 miles)
• The Tasting Room (0.3 miles)
• Juliet's Italian Market & Cafe (0.3 miles)
• Brewer's Alley (0.3 miles)
• Pistarro's (0.6 miles)
• Olde Mother Brewing (0.6 miles)

Hospitals

• Frederick Memorial Hospital (0.7 miles)
• FMH Radiology (0.7 miles)
• FMH Or (0.8 miles)
• Occupational Health Solutions (0.9 miles)
• Frederick Memorial Hospital (1.1 miles)
• Children's National Medical Center (1.3 miles)
• Advanced Urgent Care (1.3 miles)

Physicians

• Frederick Memorial Hospital (0.7 miles)
• Central ENT Consultants, P.C. (0.7 miles)
• Fountain Medical (0.8 miles)
• Orthopaedic Specialist (0.8 miles)
• Dr Zaidi's office (0.9 miles)
• Dr Kazmi's office (0.9 miles)
• Talk 4 Hours (0.9 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (0.9 miles)
• Crawford (0.9 miles)
• Walgreens (1.2 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)