Heartlands at Ellicott City

Pros

• Many residents appreciate the beautiful grounds and well-maintained environment at Heartlands, noting it feels like a real community.
• Several families express gratitude for the caring and compassionate staff who develop personal relationships with residents.
• Residents enjoy a wide range of activities and events that foster social engagement and connection.
• Heartlands is praised for its commitment to resident safety, especially during challenging times like the COVID-19 pandemic.
• Families feel reassured knowing their loved ones are receiving quality care and maintaining a high quality of life at Heartlands.
• The facility is recognized for its welcoming atmosphere, making transitions easier for new residents and their families.
• Long-term residents express profound gratitude for the positive experiences and memories created during their time at Heartlands.

Cons

• Lack of Communication: The staff at the Assisted Living facility frequently responded defensively to legitimate questions about a resident's care, leading to a negative experience for the family.
• Poor Transition Support: There was no sense of welcoming or warmth extended to the family after the loved one moved into Assisted Living, contributing to dissatisfaction.
• Inadequate Care during Critical Times: The Assisted Living did not provide the quality of care promised, especially in critical situations, and delays in recommending hospice care caused distress.
• Issues with Independent Living: Some residents found that Independent Living cottages did not offer sufficient support for those needing more assistance due to health conditions like strokes.
• Negative Impression from Last Months: The last three months of a resident’s life in Assisted Living left the family with a negative impression of Heartlands as a whole.
• Disorganization: Families experienced poor communication and disorganization regarding basic care updates, which added stress during challenging times.

Review

Heartlands has been a significant part of many residents' lives, particularly for those who have called it home for several years. With its beautiful grounds, lush trees, and an abundance of wildlife, Heartlands offers a serene environment that many appreciate. Several reviewers highlighted the appeal of Independent Living within the facility, describing it as a place where their loved ones thrived in comfortable cottages that fostered a sense of community. Family outings and activities were another cherished aspect of life at Heartlands; although some residents did not actively participate in all available events, they valued opportunities to engage with family and the broader community during special occasions.

Nevertheless, experiences can vary significantly depending on the level of care required by residents. A poignant narrative emerged regarding the transition from Independent Living to Assisted Living. One reviewer expressed deep dissatisfaction with their loved one's time in Assisted Living, stating that the quality of care was not aligned with what had been promised in their contract. Communication was cited as a significant issue; families struggled to obtain vital information about residents' health needs and care plans. There were mentions of defensiveness from nursing staff when families sought clarification about care routines, which often left relatives feeling neglected and frustrated in critical times.

In contrast to the negative experience shared by one family, others praised Heartlands for its attentive and compassionate staff members who took great pride in their roles. Many testimonials recognized how staff went above and beyond to ensure residents felt safe and cared for throughout challenging times, such as during the COVID-19 pandemic. Reviewers commented on how well staff managed safety protocols while prioritizing resident happiness, implementing creative solutions like virtual activities and social hours even during quarantine restrictions.

The dedication demonstrated by caregivers at Heartlands is clearly appreciated by family members who see this commitment firsthand. Families expressed gratitude toward specific staff members for aligning personal attention with professional care standards during difficult periods — from dealing with health issues to facilitating smooth transitions between levels of living arrangements. The caring atmosphere promotes strong relationships between staff and residents alike, contributing positively to the overall experience shared by many families.

The community's welcoming feel continues even amidst challenging circumstances following relocations or changes related to health conditions — situations acknowledged by various reviews as being handled delicately and respectfully by Heartlands' personnel. Residents often felt understood both emotionally and physically through personalized support systems that encourage active engagement within this vibrant community.

Ultimately, while individual experiences may vary widely at Heartlands depending on specific needs or circumstances impacting quality of life and care access—many conclude that residing there offers distinct benefits such as available activities tailored toward resident interaction along with supportive connections nurtured through dedicated staff involvement fostering familial bonds across generations. For numerous families navigating assisted living decisions today—and seeking quality environments for loved ones—the combination of stunning surroundings complemented by caring professionals makes Heartlands shine among options worthy of consideration.

This part of Ellicott City, Maryland offers a wide range of amenities and services that cater to seniors looking for convenience and accessibility. With multiple pharmacies within close proximity, access to healthcare is easily accessible. Additionally, there are various physicians' offices nearby, providing quality medical care for any health needs. The area also boasts a variety of cafes and restaurants for dining out or grabbing a quick meal. For outdoor recreation, several parks are within a short distance, allowing for enjoyable walks or picnics in nature. Nearby hospitals provide peace of mind in case of any medical emergencies, and places of worship offer spiritual support and community involvement. And for entertainment, the local theater ensures plenty of options for leisure activities. Overall, this part of Ellicott City offers a well-rounded environment for seniors seeking a comfortable and convenient lifestyle.

Pharmacies

• Walmart Pharmacy (0.6 miles)
• Rite Aid (0.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (3.9 miles)
• Walgreens (4.9 miles)
• Rite Aid (5 miles)

Physicians

• NeuroCare Center (0.8 miles)
• Saint Agnes Medical Group: Maryland Cardiovascular Specialists - Catonsville (3.2 miles)
• Advanced Radiology (3.5 miles)
• Parnes May & Associate - Wendy Hurwitz MD (3.7 miles)
• American Radiology Services (4.3 miles)
• Dr. Klebanow & Associates (4.3 miles)
• Omni Eye Specialists (4.8 miles)

Cafes

• Starbucks (1.1 miles)
• Tous Les Jours (1.2 miles)
• Starbucks (5.5 miles)
• Café Nordstrom (5.6 miles)
• Starbucks (5.7 miles)
• Starbucks (6.6 miles)
• Starbucks (8 miles)

Restaurants

• Chosun Hwaro (1.3 miles)
• Phoenix Upper Main (2 miles)
• Manor Hill Tavern (2.1 miles)
• Honey Pig Gooldaegee Korean Grill (2.2 miles)
• The Trolley Stop (2.2 miles)
• The Original Woodstock Snowball Stand (3.7 miles)
• Chick-Fil-A (3.9 miles)

Parks

• Patapsco Valley State Park (1.7 miles)
• David Force Park (2.2 miles)
• Centennial Park (3.2 miles)
• Centennial Park (4.1 miles)
• Blandair Regional Park (5.6 miles)
• Northwest Regional Park (7.1 miles)
• Lake Elkhorn Park (7.5 miles)

Hospitals

• Sheppard Pratt Health System (2.8 miles)
• Bon Secours Health System (4.8 miles)
• Spring Grove Hospital Center (5.6 miles)
• Howard County General Hospital (6.4 miles)
• Howard County General Hospital, Johns Hopkins Medicine (6.4 miles)

Places of Worship

• Bridgeway Community Church (4.2 miles)
• St Augustine's Church (7.9 miles)

Theaters

• AMC Columbia 14 (5.6 miles)