Lighthouse Senior Living At Rose Manor

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  • Interior

    A cozy and modern bedroom featuring a warm color palette, stylish furniture, and ambient lighting.
  • Decor

    A cozy and stylish bedroom with a bright atmosphere, featuring a comfortable seating area and modern decor.
  • Building

    A symmetrical building entrance with white columns and a cloudy sky.
  • Trees

    A peaceful courtyard with patio furniture surrounded by greenery.
  • Landscaping

    A serene outdoor courtyard featuring shaded seating areas and lush greenery.
  • Outdoor

    Welcome to the community!
  • Patio

    A cozy outdoor seating area featuring colorful umbrellas and a dining table, perfect for enjoying sunny days.
  • Pathway

    A serene outdoor space featuring a stylish pergola surrounded by lush greenery and a winding pathway.

Lighthouse Senior Living At Rose Manor

3100 North Ridge Road, Ellicott City, MD 21043

For more information about senior living options: (844) 490-3973

4.3 from 41 reviews
5 stars
31
4 stars
3
3 stars
0
2 stars
2
1 stars
5

Assisted Living Memory Care Respite Care

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Memory Care

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    Overall Review of Lighthouse Senior Living At Rose Manor

    Pros

    • pro The staff are caring, helpful, and professional, and they are consistently there when needed.
    • pro There are plenty of activities and occasional field trips, with the facility bus and activities director coordinating outings for shopping, dining, and plays.
    • pro Visitors are consistently recognized and greeted during visits.
    • pro Residents make friends, enjoy the food, and staff know how to make them laugh, illustrating a true CARE community.
    • pro The facility offers nice amenities, including residents' artwork in the hallways and two strollable gardens.
    • pro Lighthouse Senior Living is described as a family-oriented facility with a staff that truly cares about the residents.
    • pro The memory care environment is comfortable and homey, with beautiful courtyards, wide hallways, and accessible common areas that help keep residents engaged and happy.
    • pro The nursing and medical team is accessible and knowledgeable about residents' medical needs, with regular NP rounds.
    • pro The community is described as "pure gold" in terms of the staff, property, food, and medical care.

    Cons

    • pro The memory care unit is described as a textbook nightmare due to leadership void and private equity ownership.
    • pro Frontline staff are said to lack direction, education, and support.
    • pro A maintenance worker allegedly fed a patient and an uncertified staff member was passing medications.
    • pro Within 21 days, the resident became incontinent, fell multiple times, was prescribed an antipsychotic, and deteriorated.
    • pro 911 was called and the resident was dumped in a hospital.
    • pro The facility is described as slick sales with nothing behind the claimed care.
    • pro There is a history of offloading difficult residents to 911 and local hospitals.
    • pro A 2024 quality-of-care complaint survey was substantiated.

    Review

    Lighthouse Senior Living of Ellicott City evokes a strong sense of warmth and family within its walls. Across several accounts, families recount years of care that felt genuinely nurturing: mothers and sisters finding a home where staff were described as caring, helpful, professional, and attentive. In many memories, residents participated in a full calendar of activities, from daily outings on the facility bus to shopping trips, restaurant visits, and even plays, all coordinated by a proactive activities director. Visitors consistently note that they were greeted by name, welcomed into a familiar routine, and treated as part of a larger community rather than as outsiders. The sentiment is that this is a true CARE community, where affection and familiarity shape the day-to-day experience for residents and their families alike.

    The physical environment and amenities receive their own round of praise. Several reviewers highlight tasteful, homey touches: art displayed in hallways, two strollable gardens, and comfortable common areas that encourage social interaction and independent movement. The presence of convenient services - an on-site hair and nail salon, regular physician visits, and a generally well-kept, tidy facility - contributes to a sense of well-being and ease for residents and their families. For many, the environment feels inviting and accessible, with rooms described as adequate though occasionally noted as on the smaller side. Overall, the balance of ambiance and practical amenities helps create a supportive backdrop for daily life at Lighthouse.

    A recurring thread from positive experiences centers on the people who work there. Reviewers consistently name specific staff members who go above and beyond, and who help build a family atmosphere. In one extended account, families praise staff who are attentive to medical needs, skilled in medication management, and deeply engaged with residents' happiness. Names such as Sabrina, the medical director; Pat, a nurse; Caroline, the activities director; and Amy, a medication technician, appear repeatedly as exemplars of compassionate, capable care. Families also speak highly of front-line staff who quietly sustain routines and comfort residents, with particular gratitude for those who show up consistently and treat residents with respect and kindness. For many, these relations with staff members are the heart of what Lighthouse represents as a living community.

    Yet the reviews include a starkly contrasting view that centers on the Memory Care unit, describing it as a difficult and unresolved environment. One reviewer calls Lighthouse a "dementia unit textbook nightmare," citing a leadership void and ownership structure that supposedly leaves frontline staff without direction or proper training. The allegations are grave: a maintenance worker feeding a patient, an uncertified staff member passing medications, a rapid decline in the resident's condition within a short period, repeated falls, new prescriptions for antipsychotics, and, ultimately, an ambulance ride to the hospital. The reviewer accuses the facility of offloading difficult cases to emergency services and hospital settings and labels the overall care as emblematic of slick sales without substance behind the promises of care. An update notes a substantiated quality-of-care complaint by the Maryland Office of Health Care Quality (OHCQ) in May 2024, which adds weight to concerns about safety and accountability in memory care.

    Other voices acknowledge that the quality of memory care care has varied over time and between roles. A longer-term perspective describes a decline in care quality after leadership changes: a once tightly aligned Director of Lighthouse and Director of Nursing, who embodied a shared vision and high standards, gave way to several turnover events over roughly five years. The reviewer attributes the deterioration to discontinuity in leadership and the ensuing lack of a shared mission, which they believe disrupted consistency in resident care. This sentiment resonates with the experience of families who have observed more stable, high-quality care in the past and worry about ongoing leadership instability affecting day-to-day operations.

    Within the Memory Care narrative, there are also more favorable personal experiences that complicate any single judgment. One family notes that their loved one has thrived in Memory Care for nearly five years, with a comfortable physical environment - courtyards, wide hallways, accessible common areas - and a team that keeps residents engaged and content. They highlight regular NP rounds, accessible nursing staff, and staff who attentively monitor medical needs. In this account, the NP rounds and proactive nursing engagement provide reassurance that skilled oversight exists and that residents can experience meaningful quality of life even within memory care. This contrast - between strong, compassionate care from certain staff and systemic concerns about management and safety - reflects a nuanced reality for many families navigating Lighthouse.

    Finally, several reviews touch on the day-to-day navigation and the human side of service. Complaints about the front desk environment - being greeted coldly or rudely on certain days - contrast with other days when front-desk staff offered a warm, heartening welcome. Observations about night-shift staffing and coverage, as well as calls for more intensive staff training, particularly for handling complex dementia needs, suggest that elements of staffing and supervision are areas families believe could be strengthened. A few reviewers emphasize that the facility's strengths - homey atmosphere, caring staff, active programs, and proximity to a safe neighborhood - are real, but they urge prospective residents' families to look closely at leadership stability, staff training, and the safety histories tied to memory care when evaluating Lighthouse.

    In sum, Lighthouse Senior Living in Ellicott City presents a twofold picture. On the one hand, it is celebrated as a warm, family-oriented community with dedicated staff, engaging activities, and a comforting environment that many families come to rely on for their loved ones. On the other hand, serious concerns have been raised about the Memory Care unit, including leadership gaps, staffing training, safety incidents, and a history of complaints that warrant careful regard. For families considering Lighthouse, the message is to weigh the heartfelt, everyday experiences of residents and the strength of individual caregivers against the broader questions about administration, safety oversight, and consistent quality of care in memory care. A visit, conversations with staff and leadership, and an honest assessment of one's own loved one's needs are essential steps in making a well-informed choice.

    Features

    Housing

    • 59 resident community capacity 59 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
    • Respite Care Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Baltimore-Washington International (11 miles away) Baltimore-Washington International (11 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Lighthouse Senior Living At Rose Manor in Ellicott City, MD is an exceptional assisted living community that offers memory care and respite care services. Our goal is to provide a comfortable and welcoming environment for seniors in need of assistance with daily living activities.

    Our community boasts a wide range of amenities designed for the convenience and enjoyment of our residents. From a beauty salon to keep our residents looking and feeling their best, to a fully furnished dining room where they can enjoy delicious meals prepared by our skilled staff, we aim to provide all the comforts of home. Our fitness room and wellness center encourage an active and healthy lifestyle, while our gaming room and small library offer opportunities for leisurely activities.

    At Lighthouse Senior Living At Rose Manor, safety and support are paramount. We have a 24-hour call system and round-the-clock supervision to ensure the well-being of all our residents. Our highly trained staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure proper dosage adherence.

    For individuals with memory impairment or mild cognitive impairment, we offer specialized memory care programming and mental wellness programs tailored to their specific needs. Our caring team understands the unique challenges faced by those with cognitive decline and is dedicated to providing personalized support.

    Transportation arrangement services are provided both for non-medical purposes such as community outings or visits to nearby cafes, parks, pharmacies, restaurants, places of worship, and physicians offices; as well as transportation for doctors appointments.

    With nearby amenities such as cafes, parks, pharmacies, restaurants, places of worship, and hospitals located just a short distance away from our community's convenient location in Ellicott City, residents can easily access necessary services or enjoy recreational activities in the surrounding area.

    Overall, Lighthouse Senior Living At Rose Manor is committed to creating a warm and nurturing environment where seniors can thrive physically, mentally, emotionally while receiving top-quality care tailored to their specific needs.

    Nearby Places of Interest

    Pharmacies

    • Walmart Pharmacy (0.3 miles)
    • Rite Aid (0.7 miles)
    • Walgreens (2.1 miles)
    • CVS Pharmacy (2.2 miles)
    • Walgreens (4.1 miles)
    • Walgreens (4.7 miles)
    • Walgreens (4.9 miles)

    Physicians

    • NeuroCare Center (0.4 miles)
    • Advanced Radiology (3.1 miles)
    • Saint Agnes Medical Group: Maryland Cardiovascular Specialists - Catonsville (3.2 miles)
    • Parnes May & Associate - Wendy Hurwitz MD (3.3 miles)
    • American Radiology Services (3.9 miles)
    • Dr. Klebanow & Associates (3.9 miles)
    • Omni Eye Specialists (5.1 miles)

    Cafes

    • Starbucks (0.8 miles)
    • Tous Les Jours (0.9 miles)
    • Starbucks (5.1 miles)
    • Café Nordstrom (5.2 miles)
    • Starbucks (5.3 miles)
    • Starbucks (6.2 miles)
    • Starbucks (7.7 miles)

    Restaurants

    • Chosun Hwaro (1 miles)
    • Phoenix Upper Main (1.7 miles)
    • Manor Hill Tavern (1.8 miles)
    • The Trolley Stop (2 miles)
    • Honey Pig Gooldaegee Korean Grill (2.1 miles)
    • Chick-Fil-A (3.6 miles)
    • Wendy's (3.6 miles)

    Parks

    • Patapsco Valley State Park (1.8 miles)
    • David Force Park (2.3 miles)
    • Centennial Park (2.9 miles)
    • Centennial Park (3.7 miles)
    • Blandair Regional Park (5.3 miles)
    • Lake Elkhorn Park (7.2 miles)
    • Martin Road Park (7.3 miles)

    Hospitals

    • Sheppard Pratt Health System (2.5 miles)
    • Bon Secours Health System (5 miles)
    • Spring Grove Hospital Center (5.5 miles)
    • Howard County General Hospital (6 miles)
    • Howard County General Hospital, Johns Hopkins Medicine (6 miles)

    Places of Worship

    • Bridgeway Community Church (3.9 miles)
    • St Augustine's Church (7.7 miles)

    Theaters

    • AMC Columbia 14 (5.3 miles)

    Frequently Asked Questions

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