2839 Country Lane, Ellicott City, MD 21042
For more information about senior living options: (844) 490-3973
Heartlands is described as a nice place with a good mix of managed and self-managed care and a varied calendar of events, including weekly outings. The staff and community are supportive and friendly, providing a family-like atmosphere. The facility is very nurturing and loving, with residents well cared for physically, mentally, and spiritually. Independent living cottages, including dog-friendly options and in-unit washers/dryers, are highly valued by residents. The Resident Council and resident-run committees give residents a sense of involvement in decisions and changes. The campus is beautiful, with excellent landscaping and easy access to amenities, making residents feel at home. The staff's longevity is a testament to strong management and quality care. Families feel peace of mind knowing their loved ones are safe and well cared for, with transparent communication during COVID. The Wellness Center nurses and the entire care team are professional and go above and beyond for residents. The location is convenient for shopping and delivery services, contributing to a positive living experience.
The facility is poorly maintained, with elevators rarely working, cleaning staff not actually cleaning, and trash left unaddressed. The administration allegedly mishandled a racist incident (swastikas on doors) and was unresponsive to residents' serious health threats. Food service is described as a challenge, with cooks not consistently meeting standards even though servers try to compensate. The ownership/corporate office is perceived as unresponsive to residents' concerns, with repeated reports going unanswered.Heartlands, located in Ellicott City, emerges in these notes as a community that many residents and their families treasure for its warmth, amenities, and the sense of belonging it creates. Across dozens of comments, the picture is mixed but overwhelmingly colored by appreciation: a place that offers a substantial mix of independently living cottages and assisted living options, a robust calendar of events and field trips, and a staff and environment that many describe as genuinely caring. People talk about weekly outings to Walmart and other activities, the ability to have their own space with a dog-friendly setup, and the peace of mind that comes from a campus designed to feel like a community rather than a hospital corridor.
A recurring strength throughout the reviews is the human side of Heartlands. Residents repeatedly praise the staff for being friendly, warm, and attentive, and they highlight the longevity of team members as a sign of stable, competent leadership. The presence of a Resident Council, with resident-run committees, is cited as a meaningful way to participate in decisions and to shape changes in daily life. The welfare center is described as a place where nurses and wellness staff go above and beyond to cater to residents' needs, and several voices emphasize that the staff mingle with residents and take time to make everyone feel welcome and cared for, even when they're not staying in the facility. In particular, many refer to the administration and management as capable and compassionate, with several individuals expressing gratitude for specific staff members - like Reggie, described as "the greatest ED," and Lisa Hines, praised for listening and offering reassurance during emotionally challenging moments.
The social and recreational offerings are another pillar of the Heartlands experience. Families and residents alike speak of a vibrant mix of managed and self-managed activities. Independent living cottages provide desirable autonomy, including the comfort of having a private washer and dryer, and the sense of belonging is reinforced by a strong activity calendar that includes field trips, outings, and shopping trips. The campus itself is depicted as spacious, green, and easy to navigate, with walking trails and ample parking. The combination of social engagement, meaningful programs, and proximity to shopping and medical offices within a short radius makes Heartlands feel like a complete, walkable ecosystem for older adults who want to stay active and connected.
For many, the facility's response to the COVID era stands out as a critical positive. Reviewers point to transparent communication with families, frequent updates, and a deliberate effort to keep residents safe while maintaining social connections. Zoom activities, live updates, and a steady stream of newsletters are cited as elements that provided reassurance during a period of heightened concern. Families feel that Heartlands did its best to balance safety with the emotional and social needs of residents, which helped maintain a sense of normalcy and dignity through challenging times. In some cases, this commitment extended to ensuring that loved ones felt supported even when they could not be physically present.
Nevertheless, the collection of reviews does not shy away from reporting serious concerns. A number of comments describe maintenance and upkeep as inconsistent at best and troubling at worst. Complaints include continuing problems with elevator service, with at least one reviewer noting that "never once do I recall both elevators working," and comments about cleaning staff who may stop by to chat instead of performing cleaning tasks. Trash removal is described as inefficient, and cleanliness around common areas and cottages is occasionally called into question. These practical frustrations stand in stark contrast to the otherwise positive tone about staff and the community's spirit and can significantly impact daily life for residents who expect a well-maintained environment.
There are darker winds woven into some of the feedback as well. One account recounts a frightening incident involving swastikas placed on doors and the administration's slow or insufficient response, followed by a sense of betrayal when the corporate parent, identified as the 5 Star corporation, did not promptly address the concerns, leading to extended frustration and a decision to move on. Another reviewer describes a prolonged lack of resolution after reporting serious health and safety issues to corporate channels, underscoring a perception that the system can be unresponsive when problems escalate beyond the local team. These experiences are personal and painful for those involved, and they color the overall assessment of Heartlands as a place that can be excellent in many ways but is sometimes hamstrung by governance and responsiveness gaps.
Amid the mixed reviews, several families share deeply moving narratives about the impact of Heartlands on their loved ones. Parents and grandparents often describe how the community's supportive environment has allowed them to remain engaged, safe, and loved, with caregivers who treat residents like family. Stories of successful transitions from independent living to more assisted arrangements are common, and the space for mobility and companionship - whether through activities, visits from staff, or the simple reassurance of a friendly face - appears to provide a significant quality-of-life boost. The frequent testimony from relatives who moved their loved ones to Heartlands - whether out of necessity or choice - speaks to a broad sense of trust and gratitude for the care and stability they found there.
In the final tally, Heartlands is portrayed as a place with many undeniable strengths: a well-loved, community-centered atmosphere; a strong and approachable staff; a rich schedule of events and outings; and a setting that makes daily life feel comfortable, safe, and socially engaging. It is also a place where operational hiccups and governance challenges can affect the resident experience, sometimes profoundly. For many families, the decision to be part of Heartlands comes from a combination of appreciation for the personal touch and the practical realities of care, living options, and campus life. Overall, it appears to be a community that many residents and their loved ones choose with confidence, even as they acknowledge areas where improvement is possible and necessary.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Country Lane Assisted Living in Ellicott City, MD is a vibrant and welcoming community that offers a comfortable and supportive environment for seniors. Located in the heart of Ellicott City, our residents enjoy easy access to nearby parks, cafes, restaurants, pharmacies, physicians, hospitals, and places of worship.
At Country Lane Assisted Living, we provide a range of amenities to ensure our residents have everything they need for a fulfilling and enjoyable lifestyle. Our spacious dining room offers delicious meals prepared by our skilled chefs while accommodating special dietary restrictions. The fully furnished accommodations provide a cozy and personalized space for each resident.
We prioritize the well-being of our residents by offering various care services tailored to their individual needs. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure comprehensive care for our residents. Medication management is also provided to help residents stay on top of their health.
In addition to providing exceptional care services, we believe in promoting an active and engaging lifestyle for our residents. We organize scheduled daily activities that cater to different interests and preferences. Whether it's socializing with fellow residents or participating in stimulating exercises or hobbies, there's something for everyone at Country Lane Assisted Living.
For added convenience, we offer housekeeping services to keep the living spaces clean and tidy. Move-in coordination ensures a smooth transition for new residents into our community. Outdoor spaces are available for residents to enjoy some fresh air and relax in beautifully landscaped gardens.
We understand the importance of staying connected in today's digital world; therefore, we provide telephone services as well as Wi-Fi/high-speed internet access throughout our community.
Transportation arrangements are made for medical appointments as well as visits to doctors' offices conveniently located nearby. Our close proximity to two hospitals ensures quick access to medical care when needed.
Country Lane Assisted Living is committed to providing exceptional care and support while promoting an active and fulfilling lifestyle for our residents. Contact us today to learn more about how we can cater to your loved one's needs in a warm and welcoming environment.
Country Lane Assisted Living is located at 2839 Country Lane, Ellicott City, MD 21042 in Howard County, Maryland
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