7227 Lee DeForest Dr, Columbia, MD 21046
To contact a resident: (410) 910-1500
For more information about senior living options: (866) 208-4318
Overall Review of Maxim Healthcare Services
Pros
The staff at Maxim Healthcare Group provide outstanding service to their clients.- They work hard to address clients' needs and questions.
- The care team helps children achieve significant growth toward their goals.
- Sheila Cornelious is an excellent BCBA.
- The group of professionals is amazing and highly appreciated by families.
Cons
They are not good at employment verification.- Maxim has not supplied an aide in over a month.
- Maxim has had maybe one aide show up.
- An aide quit Maxim.
- The reviewer will charge Maxim back every time they hire an aide.
- People are told to run and hide if someone mentions Maxim.
- The department was closed.
- The staff need training on code of conduct and how to talk to people on the phone; they are very unprofessional.
Review
Maxim Healthcare Services in Columbia, MD functions best for families pursuing in-home pediatric care with a strong emphasis on behavior-analytic goals. When a team can mobilize quickly and bring a group of dedicated professionals to the table, this provider can deliver meaningful progress for children who benefit from intensive, goal-driven support. The strongest endorsements come from families who report rapid responsiveness, a solid team of caregivers who work hard, and a Board-Certified Behavior Analyst involved in planning. For those seeking a highly personalized, hands-on approach to therapy and daily living skills, Maxim can be a good fit, provided there is an ability to navigate staffing realities.
Those considering alternatives should weigh the most jarring red flags: inconsistent staffing, gaps in employment verification, and the likelihood of aides not showing up. If dependable scheduling, transparent billing, and predictable daily support are non-negotiable, exploring other agencies with stronger staffing guarantees is prudent. Families that cannot tolerate a month or more without an aide, or that must absorb out-of-pocket costs to cover gaps, will find Maxim’s model financially and logistically challenging. In short, for households seeking steady, no-surprise service, other options may deliver a clearer path to reliability.
When the positives align, the case for Maxim is compelling. Several accounts praise quick responses to parental questions and a team that truly works hard to advance a child’s goals. The involvement of a skilled BCBA signals strong clinical capability and thoughtful program design. The fact that training on conduct is part of the equation also points to professional development and a willingness to address behavioral expectations. Taken together, these strengths show that Maxim can produce meaningful, goal-oriented outcomes in ideal conditions, especially for families who can actively monitor and coordinate care delivery.
However, the downsides carry disproportionate weight. The most serious concerns center on staffing reliability and administrative fragility. Instances of aides quitting, hours being held by Maxim without corresponding care, and parents needing to hire their own aides to fill gaps create a mismatch between promised coverage and real-world availability. Billing disputes and the expectation that families shoulder additional costs when coverage falls through undermine trust and add financial stress. Communications can feel inconsistent or unprofessional at times, and reports of a department being unavailable or closed add to a sense that access to care is fragile. In short, the fundamental service quality is undermined by inconsistent staffing and weak operational execution.
Before agreeing to care, families should demand clarity and safeguards. Insist on a concrete staffing plan with defined coverage, backup personnel, and a guaranteed response window for missed shifts. Secure a written service agreement detailing billing practices, cancellation policies, and procedures if an aide resigns or is unavailable. Request a single point of contact to handle escalations and a dedicated supervisor for ongoing cases. Confirm the BCBA assignment, supervision frequency, and how progress will be reported in real time. Seek recent references that reflect current operations, and arrange a trial period with measurable goals and a clear plan to address any staffing gaps.
The bottom-line recommendation is practical and decisive. Maxim Healthcare Services can work for families who can actively supervise care delivery, insist on accountability, and value rapid clinical responsiveness for pediatric behavioral goals. It is less suitable for households that require unwavering consistency, predictable scheduling, and friction-free billing. If those steadier needs dominate, explore alternatives with stronger staffing guarantees and more dependable service delivery first. For families choosing Maxim anyway, enter with explicit terms, rigorous expectations, and a ready plan to intervene quickly if aides are missing or communication falters.
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