9301 Myrtle Avenue, Bowie, MD 20720
For more information about senior living options: (844) 490-3973
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The client switched to this agency and couldn't be happier. The staff actually care about clients and families. The client's experience with the agency was the best. The team helped them a lot. The agency provides excellent customer service and has professional staff. The staff are very helpful and efficient. The agency is an awesome place with beautiful people helping loved ones with aging needs. The job offers a very flexible schedule.
The agency is described as incompetent, with planners and supervisors needing to be fired and reorganized. Clients cannot reach the support planner or supervisor. The agency is plagued by unresponsiveness, late service confirmations, and unanswered emails. There is unexpected behavior from staff and a total lack of professionalism. Suspicious situations involving staff have been reported. Services are poor, with frequent changes of support planners and little communication. There is no professional communication; clients are ignored. Clients report threats and abuse by staff and a failure to address concerns. The agency is the worst, with support planners not answering calls and cases taking months to process.Loving Heart in Bowie, MD functions best for families that need a proactive, advocacy-forward care partner. It is most effective when the household is ready to shape the care plan and push for timely follow-through, rather than rely on a turnkey solution. The strongest fit belongs to caregivers who will stay engaged, scrutinize who is assigned to the case, and escalate when responses lag. In short, this community serves families that want determined, hands-on advocacy and don't shy from navigating a sometimes uneven communications landscape.
Those who should consider alternatives are families seeking unwavering reliability, a constant single point of contact, and predictable timelines. If prompt replies, regular service confirmations, and stable staffing are non-negotiables, other providers will likely deliver more consistency. For care scenarios that demand daily, transparent communication and rapid problem-solving, the documented gaps in responsiveness can erode confidence and strain relationships with a loved one.
On the upside, the reviews reveal genuine warmth and dedication from some team members. When the agency operates smoothly, clients feel supported and families receive practical help and validation. Several reviewers praise excellent customer service, professional conduct, and effective advocacy at the local level. The capacity to tailor scheduling and leverage a flexible network can be valuable for families balancing work, errands, and caregiving duties. These strengths demonstrate what Loving Heart can achieve when the right people are in place and communications actually function.
On the downside, the negative remarks are persistent and emphatic. Repeated difficulty reaching the support planner or supervisor, slow or missing confirmations, and inconsistent follow-through create real gaps in care. There are serious accusations of unprofessional behavior, policy breaches, and in some cases threats or neglect - issues that demand immediate attention. Frequent changes in support planners and a sense of uneven quality across staff undermine trust and make continuity of care difficult to sustain in busy weeks.
Context matters: some families report meaningful improvements after switching to the agency, suggesting the core model can deliver when implemented with discipline and accountability. The practical lesson is that the leverage lies in stable leadership, clear accountability, and a primary contact who can coordinate a comprehensive plan. To maximize benefit, families should insist on a designated coordinator, obtain written timelines for every service decision, and maintain a tight hand on documentation. Without guardrails, even well-intentioned advocacy risks dissolving into missed opportunities.
Bottom line: Loving Heart can be a powerful ally for families willing to drive the process, demand accountability, and persevere through early friction to unlock strong advocacy and flexible service. For those who prize reliability, steady communication, and a consistently staffed care team, exploring alternatives with a proven track record of dependable case management is prudent. The decision hinges on one's tolerance for occasional bumps in the road versus the potential for a highly engaged advocate on the ground.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (12 miles away) Ronald Reagan Washington National (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Loving Heart in Bowie, MD is a fully furnished assisted living community that offers a warm and welcoming environment for seniors. Residents can enjoy the comforts of home with amenities such as a dining room, outdoor space, and Wi-Fi/high-speed internet.
Our dedicated staff provides housekeeping services and move-in coordination to ensure a smooth transition into our community. We also offer care services to support our residents' daily living needs, including assistance with bathing, dressing, transfers, and medication management. Our team coordinates with health care providers and offers diabetes diet management for those with specific dietary restrictions.
At Loving Heart, we understand the importance of nutritious meals, which is why our dining options cater to special dietary restrictions. Our professional chefs prepare delicious meals that meet each resident's dietary needs. Additionally, we provide transportation arrangements for medical appointments.
Residents can engage in various activities throughout the day that promote socialization and well-being. Our scheduled daily activities keep residents entertained and active.
Convenience is key at Loving Heart as there are several cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship located nearby. This allows residents easy access to necessary amenities and services within the local community.
Choose Loving Heart in Bowie, MD for your loved one's assisted living needs - where comfort, care, and convenience come together to create a loving environment for all seniors.
Loving Heart is located at 9301 Myrtle Avenue, Bowie, MD 20720 in Prince George's County, Maryland
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