3643 Reisterstown Road, Baltimore, MD 21215
For more information about senior living options: (844) 490-3973
The staff are caring, polite, and friendly. The facility is clean, well-organized, and professional. The providers are knowledgeable, thorough, and attentive. Patients leave the urgent care feeling better and well-informed. The check-in process is quick, and online check-in helps patients be seen on time. Nurse Jasmine is praised for her listening, courtesy, and efficient care. Front desk staff deliver excellent customer service and help streamline the visit. The environment feels professional, respectful, and like a real doctor's office. Care is delivered quickly and efficiently, with many patients reporting prompt attention.
It was a horrible experience for the patient who arrived with eye pain and left without any relief. A staff member publicly disclosed the patient's medical condition in the waiting room, violating HIPAA. The nurse practitioner did not provide discharge papers and failed to email them as promised. A friend seeking help for an allergic reaction was ignored by the staff and had to call 911, which was completely unacceptable. The patient was told to pay the co-pay again, which was cited as the main complaint. The reviewer felt the service was slower and less efficient than in the past, with longer wait times and disorganized flow.Patriot Urgent Care seems to have left a very positive impression on a large number of patients who walk through its doors. Across many visits, people repeatedly describe the staff as caring, polite, pleasant, and helpful. The common thread is that the personnel feel like a unified, happy team that genuinely cares about patients, making the experience feel personal and reassuring. Patients frequently note that the center offers a one-stop experience - everything from evaluation to treatment and information is handled in one place - so you can get diagnosed and start feeling better without running elsewhere. Cleanliness and a calm, organized environment are also highlighted as contributing to a sense of confidence in the care received.
A lot of the warmth in these reviews centers on individual caregivers and front-desk staff. Multiple patients mention Jasmine in various roles, praising her attentiveness, thoroughness, and willingness to introduce herself and explain what's happening. "NP Jasmine" and "Jasmine the nurse" appear several times as standout clinicians who listened carefully, treated patients with respect, and provided clear explanations about diagnoses and next steps. Francine is singled out as well for her knowledge and helpfulness. The front desk team, particularly one standout front-desk representative who was described as amazing, is credited with setting a positive tone from check-in. The sense of a supportive, professional team extends to providers who took time to answer questions, explain conditions in plain language, and offer reassuring bedside manner - attributes many patients say they value highly.
Operational efficiency is a recurring theme, with many patients reporting quick check-ins and rapid movement to the back for treatment. The online check-in feature is regularly praised for helping patients be seen promptly; some mention being checked in and taken back within minutes, and others note that the facility was well-organized and the staff efficient. There are comments about short waits when things are aligned well with appointments, and even on busy days, several reviews highlight prompt care and a smooth process that minimizes downtime. The clinical outcomes themselves are praised when care is fast and effective - whether it's quick relief from a strep throat, a rapid improvement in eye irritation, or a thoughtful plan that leaves patients feeling informed and confident about what to do next.
Reviewers who sing Patriot's praises often emphasize the quality of medical care. Comments highlight not only the speed of service but also the thoroughness and the patient-centered approach. Patients say they left with a clear understanding of their diagnosis and the next steps, and many report feeling better soon after treatment. There are mentions of specific scenarios where care stood out: a daughter and her mother-in-law receiving gentle, patient-focused explanations before procedures; a patient with a swollen finger receiving a clear diagnosis and a good plan; and others noting that medication or instructions were provided in a timely and effective fashion. The overall sentiment is that Patriot Urgent Care can feel less like a high-pressure clinic and more like a well-run, professional medical office where the staff genuinely listens and takes the time needed to address concerns.
Nevertheless, the reviews do include notable cautions about variability in experience. A subset of patients recount serious negatives that cannot be overlooked. One patient describes a horrible experience with an eye injury where pain relief was not provided, and another details a privacy violation in which a medical condition was disclosed in a waiting area - an incident that violates HIPAA expectations and understandably causes concern. There are reports that discharge paperwork was not delivered as promised, and that follow-up communications (like email discharge instructions) never arrived, leaving patients with unanswered questions. The most troubling anecdotes involve what was described as a lack of timely action during an allergic emergency after a wasp sting, where the staff's response was insufficient and a 911 call became necessary as the situation worsened. Other patients report friction with the queue system - being passed over despite having an appointment - and concerns about how patients are prioritized on the wait list versus the check-in time, which led to extended waits for some.
The recent updates in particular reflect ongoing concerns with flow and prioritization. Some reviewers have observed that walk-ins and online check-ins can end up ahead of others, including those with scheduled appointments, due to the way people appear on a queuing screen. Others note longer waits even with an appointment, and a few point out that this can vary by location and by time of day. One recurring sentiment is that the front-line staff (especially the person managing the front desk) can make a big difference in how smooth the experience feels, and several reviewers commend the team for maintaining professionalism and courtesy even when delays occur. The juxtaposition of consistently positive patient interactions with occasional operational glitches suggests that Patriot Urgent Care is delivering high-quality medical care in many instances, but there is room to refine scheduling, communication, and process consistency to prevent the few distressing experiences described.
Overall, Patriot Urgent Care is widely viewed as a valuable option for urgent care needs, especially for families seeking quick, respectful, and competent medical attention close to home. Many reviewers emphasize the strength of the staff's kindness, the nurses and providers who listen and explain clearly, and the sense of being treated with care and respect. The Reisterstown location, in particular, receives praise for its friendly staff, efficient check-in, and high level of patient comfort, with several accounts of patients returning because they trust the team and the process. While the positive experiences outnumber the negative ones, the cited concerns - ranging from privacy issues and discharge communication to wait-time management and appointment prioritization - highlight opportunities for improvements that could help ensure every visit consistently meets the high standard many patients already associate with Patriot Urgent Care.
7 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Patriotic Care in Baltimore, MD is a patriotic and welcoming assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community features a spacious dining room where residents can enjoy delicious meals prepared by professional chefs. Each apartment is fully furnished, providing a comfortable and cozy space for residents to call home.
Patriotic Care also boasts beautiful outdoor spaces, including a garden, where residents can relax and enjoy nature. Housekeeping services are provided to ensure that the community is always clean and well-maintained. Move-in coordination makes transitioning into the community easy and stress-free.
Residents can stay connected with friends and family through the telephone and Wi-Fi/high-speed internet access available throughout the community.
The dedicated care team at Patriotic Care is available to assist residents with activities of daily living such as bathing, dressing, and transfers. They also collaborate closely with healthcare providers to ensure that each resident receives personalized care tailored to their specific needs. Special dietary restrictions, including diabetes diets, are accommodated in meal preparation and service.
Transportation arrangements for medical appointments are made conveniently by the community. Additionally, there are a variety of nearby amenities to enhance residents' quality of life. There are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals nearby - offering convenience for outings or accessing necessary services. At Patriotic Care in Baltimore, MD, residents enjoy comfort, convenience, and compassionate care in an engaging assisted living community setting.
Patriotic Care is located at 3643 Reisterstown Road, Baltimore, MD 21215 in Baltimore city, Maryland
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