Elizabeth Cooney Personnel Inc in Baltimore, MD

Pros

• The caregivers were wonderful and provided excellent care for the husband.
• The Cooney Agency sent a wonderful caregiver within hours and delivered 24/7 care, which was fabulous.
• Mary was wonderful, caring, and on time, and the family felt at ease with her after the surgery.
• The agency has provided outstanding service and incredible care on multiple occasions.
• The staff feels like family, and the clients are well taken care of.
• They delivered last-minute nighttime weekend care with two great caregivers, and the team always answered the phone.
• The company is the best, with caring staff who treat clients and families with warmth.

Cons

• The care was poor.
• The office staff were spotty and often unresponsive.
• A caregiver arrived an hour and a half late and left the patient unsupervised.
• Jewelry belonging to the patient was stolen, and the office staff were dismissive.
• The interview process was claimed to be thorough, yet some workers showed up with no experience.
• They were unprofessional and irresponsible, especially with last-minute cancellations and lack of backup.
• The owner tried to pressure reviewers to remove negative feedback.
• The chaotic paperwork system caused delays in reimbursements.
• A nurse driver drove dangerously and refused to help the patient.

Review

Elizabeth Cooney Personal Care is best suited for families facing urgent, round-the-clock in-home supervision for a loved one with dementia or substantial daily care needs who prize rapid staffing and the ability to select or influence caregivers. Several reviews show the agency mobilizing quickly, delivering overnight or 24/7 coverage within hours when a crisis hits, and sustaining a steady presence that families can rely on in moments of acute need. Caregivers like Mary and Markesia are highlighted as consistently caring and punctual, and the team's availability to respond to calls around the clock is repeatedly cited as a major strength. For families navigating the first days after discharge or those who must keep loved ones at home while caregiver burnout looms, this agency can be a crucial bridge.

Still, strong qualifiers belong here. Those who value flawless administrative coordination and dependable, ongoing scheduling should consider alternatives. The most persistent concerns in the reviews center on office communication that feels spotty or reactive rather than proactive, with instances of caregivers arriving late or not at all and critical care tasks going unfinished. Several families describe unempathetic or defensive responses when problems are raised, a pattern that undermines trust in a long-term relationship. There are also troubling stories about theft, billing disputes, and inconsistent screening of staff, along with political or interpersonal friction from leadership that unsettles families already under stress. In short, the potential benefits can be real, but the costs of unreliability and perceived indifference can be severe.

The primary positives - rapid staffing, 24/7 availability, and a reputation for compassionate individual caregivers - often directly address the most urgent needs of families managing advanced dementia or serious mobility issues. The ability to request favored aides and to obtain coverage quickly during weekend or overnight hours is frequently described as lifesaving, reducing caregiver fatigue and enabling family members to rest. When operations run smoothly, families experience a practical, hands-on form of relief: dependable caregiving hours, on-time arrivals, and a sense that trusted personnel are nearby to supervise safety, assist with daily tasks, and provide emotional support. These advantages matter a great deal in crisis moments and during transitions from hospital to home or rehab settings.

Yet the downsides cannot be dismissed. The same reviews that praise rapid placement also recount repeated scheduling glitches, last-minute cancellations, and gaps in communication that leave families guessing about who will be there and when. A few accounts describe mismatches between expectations and actual care, with concerns ranging from miscommunication about care plans to uncomfortable or unsafe experiences with some aides. Reports of inconsistent accountability - where problems are acknowledged but not promptly resolved - raise questions about long-term reliability. The combination of high dependency needs and administrative fragility can translate into real risk if not actively managed with strict oversight and clear contingencies.

To reduce risk, prospective clients should demand concrete safeguards before committing. Insist on a written, fixed schedule with backup coverage clearly defined, so a late or missing aide cannot derail a loved one's care. Seek a dedicated coordinator or primary contact who is reachable during off-hours, and require regular, documented care plan reviews. Check references rigorously, asking for long-term client outcomes and any recurring issues. Require a transparent billing process with written estimates, and clarify how disputes are resolved. If valuables or sensitive information exist in the home, implement safeguards against loss or breach, and confirm expectations about patient privacy. These steps transform a precarious situation into a more controllable partnership.

The bottom line is pragmatic: Elizabeth Cooney can be a critical, even lifesaving, ally for families needing immediate, around-the-clock in-home care, particularly when dementia or complex medical needs demand constant supervision. It is not a universal solution, however. For families prioritizing absolute consistency, predictable scheduling, and a consistently responsive office posture, exploring alternatives - whether other reputable home-care agencies or an assisted living memory-care setting with structured staffing and oversight - will reduce risk and enhance long-term peace of mind. If choosing Elizabeth Cooney, enter with clear expectations, formalized agreements, and a disciplined plan for ongoing monitoring to ensure care quality remains steady as needs evolve.

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.5 miles)

Restaurants

• Mt. Washington Tavern (0.9 miles)
• Pepe's (1.2 miles)
• Zen West Roadside Cantina (1.9 miles)
• Burger King (2.6 miles)
• Subway (2.7 miles)
• McDonald's (2.9 miles)
• Colin's Seafood and Grill (3.3 miles)

Hospitals

• Sinai Hospital Of Baltimore (1 miles)
• MedStar Union Memorial Hospital (2.5 miles)
• GBMC (2.6 miles)
• Sheppard Pratt Health System (2.7 miles)
• MedStar Good Samaritan Hospital (3.1 miles)
• Lifebridge Health Campus Service (3.2 miles)
• UMMC Midtown Campus (4.1 miles)

Cafes

• Miss Shirley's Cafe, Roland Park (1.1 miles)
• Starbucks (1.9 miles)
• Dooby's (4.2 miles)
• Ceremony Coffee Roasters (4.4 miles)
• Starbucks (5.5 miles)

Parks

• Lake Roland (1.3 miles)
• Rodgers Forge Tot Lot (2 miles)
• Meadowood Regional Park (4.5 miles)
• Rash Field (5.5 miles)

Physicians

• Dr Richard A. Adler, Belcara Health Ophthalmology (1.6 miles)
• Scottish Rite Speech & Language Center (2 miles)
• Greater Baltimore Medical Center (2.6 miles)
• O'Dea Building- St Josephs Hospital (2.8 miles)
• Clinical Associates (4 miles)
• University of Maryland Medical Center Midtown Professional Building (4.1 miles)
• East Baltimore Medical Center (4.3 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (1.8 miles)
• Church of the Immaculate Conception (3.8 miles)
• Church of the Nativity (5.5 miles)

Transportation

• Penn Station (3.7 miles)
• Lutherville Light Rail Station (5.1 miles)

Theaters

• Cinemark Towson And Xd (3.9 miles)