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Elizabeth Cooney Personnel Inc in Baltimore, MD

Elizabeth Cooney Personnel Inc is a senior community in Baltimore, MD.

Information last verified:

5100 Falls Rd, Baltimore, MD 21210

To contact a resident: (410) 323-1700

For more information about senior living options: (866) 208-4318

3.2 from 29 reviews
5 stars
15
4 stars
0
3 stars
0
2 stars
3
1 stars
11

Overall Review of Elizabeth Cooney Personnel Inc

common 12 reviews mention this

Caregivers are often praised

Many families describe caregivers as professional, kind, and dependable.

A large share of reviewers say the caregivers were caring and trustworthy, and that staff were responsive when they needed help. Several mention caregivers arriving promptly or taking good care of a loved one through serious health situations. Some reviews also acknowledge that nursing staff could be competent while other roles were less consistent, which helps explain why experiences vary across cases.

caveat 8 reviews mention this

Communication can be hit or miss

Office communication is sometimes described as unreliable or defensive.

Some reviewers report that calls and coordination were difficult, with office staff being described as unresponsive or spotty. A few families also describe problems handling complaints, including feeling dismissed when they raised concerns. On the other hand, other reviewers say the team consistently answered the phone, so communication quality appears to depend on the situation and the staff assigned.

caveat 7 reviews mention this

Scheduling and reliability vary

Reviewers disagree on whether shifts arrive on time and stay consistent.

Several reviews mention caregivers not showing up, arriving late, leaving early, or schedules that did not match what families expected. A couple of reviewers also describe loved ones being left alone or supervision not being sufficient, which is especially concerning when dementia or fall risk is involved. In contrast, other families say caregivers showed up on time and worked out well for ongoing needs like after surgery or long shifts.

common 4 reviews mention this

Nighttime and 24-hour coverage

Families describe getting nighttime and 24-hour care.

Multiple reviewers say the agency was able to provide nighttime weekend care and build up to around-the-clock support. Some families describe getting a caregiver quickly—within hours or same day—and then continuing for extended periods. Others characterize results as mixed, but these positive reviews specifically highlight coverage options for urgent, non-daytime schedules.

caveat 5 reviews mention this

Overall experiences are mixed

Reviews point to noticeable variability in care quality and follow-through.

While many families report great caregivers and dependable help, other reviews describe serious failures such as incomplete supervision, missed plans, or incidents they found traumatic. A few reviewers mention concerns ranging from uncoordinated scheduling to problems after raising complaints or requesting changes. Taken together, reviewers portray the experience as inconsistent: some cases work extremely well, while others leave families feeling unsupported.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Transportation

  • Baltimore-Washington International (13 miles away) Baltimore-Washington International (13 miles away)

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.8 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (1.8 miles)
  • Rite Aid (2.1 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (2.2 miles)
  • Walgreens (2.5 miles)

Restaurants

  • Mt. Washington Tavern (0.9 miles)
  • Pepe's (1.2 miles)
  • Zen West Roadside Cantina (1.9 miles)
  • Burger King (2.6 miles)
  • Subway (2.7 miles)
  • McDonald's (2.9 miles)
  • Colin's Seafood and Grill (3.3 miles)

Hospitals

  • Sinai Hospital Of Baltimore (1 miles)
  • MedStar Union Memorial Hospital (2.5 miles)
  • GBMC (2.6 miles)
  • Sheppard Pratt Health System (2.7 miles)
  • MedStar Good Samaritan Hospital (3.1 miles)
  • Lifebridge Health Campus Service (3.2 miles)
  • UMMC Midtown Campus (4.1 miles)

Cafes

  • Miss Shirley's Cafe, Roland Park (1.1 miles)
  • Starbucks (1.9 miles)
  • Dooby's (4.2 miles)
  • Ceremony Coffee Roasters (4.4 miles)
  • Starbucks (5.5 miles)

Parks

  • Lake Roland (1.3 miles)
  • Rodgers Forge Tot Lot (2 miles)
  • Meadowood Regional Park (4.5 miles)
  • Rash Field (5.5 miles)

Physicians

  • Dr Richard A. Adler, Belcara Health Ophthalmology (1.6 miles)
  • Scottish Rite Speech & Language Center (2 miles)
  • Greater Baltimore Medical Center (2.6 miles)
  • O'Dea Building- St Josephs Hospital (2.8 miles)
  • Clinical Associates (4 miles)
  • University of Maryland Medical Center Midtown Professional Building (4.1 miles)
  • East Baltimore Medical Center (4.3 miles)

Places of Worship

  • Brown Memorial Woodbrook Presbyterian Church (1.8 miles)
  • Church of the Immaculate Conception (3.8 miles)
  • Church of the Nativity (5.5 miles)

Transportation

  • Penn Station (3.7 miles)
  • Lutherville Light Rail Station (5.1 miles)

Theaters

  • Cinemark Towson And Xd (3.9 miles)

Frequently Asked Questions

Where is Elizabeth Cooney Personnel Inc?

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