Elizabeth Cooney Personnel Inc is a senior community in Baltimore, MD.
Information last verified:
5100 Falls Rd, Baltimore, MD 21210
For more information about senior living options: (866) 208-4318
3.2 from 29 reviews
5 stars
15
4 stars
0
3 stars
0
2 stars
3
1 stars
11
Overall Review of Elizabeth Cooney Personnel Inc
common12 reviews mention this
Caregivers are often praised
Many families describe caregivers as professional, kind, and dependable.
A large share of reviewers say the caregivers were caring and trustworthy, and that staff were responsive when they needed help. Several mention caregivers arriving promptly or taking good care of a loved one through serious health situations. Some reviews also acknowledge that nursing staff could be competent while other roles were less consistent, which helps explain why experiences vary across cases.
caveat8 reviews mention this
Communication can be hit or miss
Office communication is sometimes described as unreliable or defensive.
Some reviewers report that calls and coordination were difficult, with office staff being described as unresponsive or spotty. A few families also describe problems handling complaints, including feeling dismissed when they raised concerns. On the other hand, other reviewers say the team consistently answered the phone, so communication quality appears to depend on the situation and the staff assigned.
caveat7 reviews mention this
Scheduling and reliability vary
Reviewers disagree on whether shifts arrive on time and stay consistent.
Several reviews mention caregivers not showing up, arriving late, leaving early, or schedules that did not match what families expected. A couple of reviewers also describe loved ones being left alone or supervision not being sufficient, which is especially concerning when dementia or fall risk is involved. In contrast, other families say caregivers showed up on time and worked out well for ongoing needs like after surgery or long shifts.
common4 reviews mention this
Nighttime and 24-hour coverage
Families describe getting nighttime and 24-hour care.
Multiple reviewers say the agency was able to provide nighttime weekend care and build up to around-the-clock support. Some families describe getting a caregiver quickly—within hours or same day—and then continuing for extended periods. Others characterize results as mixed, but these positive reviews specifically highlight coverage options for urgent, non-daytime schedules.
caveat5 reviews mention this
Overall experiences are mixed
Reviews point to noticeable variability in care quality and follow-through.
While many families report great caregivers and dependable help, other reviews describe serious failures such as incomplete supervision, missed plans, or incidents they found traumatic. A few reviewers mention concerns ranging from uncoordinated scheduling to problems after raising complaints or requesting changes. Taken together, reviewers portray the experience as inconsistent: some cases work extremely well, while others leave families feeling unsupported.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Transportation
Baltimore-Washington International (13 miles away)
Nearby Places of Interest
Pharmacies
CVS Pharmacy (0.8 miles)
Walgreens (1.7 miles)
CVS Pharmacy (1.8 miles)
Rite Aid (2.1 miles)
CVS Pharmacy (2.1 miles)
Walgreens (2.2 miles)
Walgreens (2.5 miles)
Restaurants
Mt. Washington Tavern (0.9 miles)
Pepe's (1.2 miles)
Zen West Roadside Cantina (1.9 miles)
Burger King (2.6 miles)
Subway (2.7 miles)
McDonald's (2.9 miles)
Colin's Seafood and Grill (3.3 miles)
Hospitals
Sinai Hospital Of Baltimore (1 miles)
MedStar Union Memorial Hospital (2.5 miles)
GBMC (2.6 miles)
Sheppard Pratt Health System (2.7 miles)
MedStar Good Samaritan Hospital (3.1 miles)
Lifebridge Health Campus Service (3.2 miles)
UMMC Midtown Campus (4.1 miles)
Cafes
Miss Shirley's Cafe, Roland Park (1.1 miles)
Starbucks (1.9 miles)
Dooby's (4.2 miles)
Ceremony Coffee Roasters (4.4 miles)
Starbucks (5.5 miles)
Parks
Lake Roland (1.3 miles)
Rodgers Forge Tot Lot (2 miles)
Meadowood Regional Park (4.5 miles)
Rash Field (5.5 miles)
Physicians
Dr Richard A. Adler, Belcara Health Ophthalmology (1.6 miles)
Scottish Rite Speech & Language Center (2 miles)
Greater Baltimore Medical Center (2.6 miles)
O'Dea Building- St Josephs Hospital (2.8 miles)
Clinical Associates (4 miles)
University of Maryland Medical Center Midtown Professional Building (4.1 miles)
East Baltimore Medical Center (4.3 miles)
Places of Worship
Brown Memorial Woodbrook Presbyterian Church (1.8 miles)
Palliative care focuses on alleviating distress at any stage of a serious illness and can accompany curative treatments, while hospice care is for those nearing the end of life with a prognosis of six months or less, emphasizing comfort over curative measures. Both prioritize holistic care for patients and families but differ in timing, goals, and scope.
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Gardening provides seniors with physical exercise, mental and emotional support, and social interaction opportunities, while accommodating their needs through raised beds and ergonomic tools. It promotes health benefits like improved dexterity and cardiovascular health, encourages sustainable practices, and allows for manageable upkeep with low-maintenance plants.
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Baltimore-Washington International (13 miles away)
Clean, spacious rooms with friendly staff and engaging activities.
Understanding the Nuances of Palliative Care and Hospice: A Comprehensive Exploration
Fecal Incontinence in Older Adults: A Comprehensive Guide
Nurturing Well-Being Through Gardening: A Detailed Guide for Senior Enthusiasts