Elizabeth Cooney Personnel Inc in Baltimore, MD

Pros

• Elizabeth Cooney Care Network has been wonderful to work with.
• The caregivers are professional, kind, and dependable, and the staff is always responsive and caring.
• They were fabulous and provided 24/7 care, taking wonderful care of their loved one.
• They can arrange last-minute nighttime weekend care, and the team always answers the phone.
• The family has used their services on several occasions and has always had outstanding service and incredible care.
• This company is the best they’ve ever known; the people feel like family.
• They supplied a caregiver immediately and for 24 hours a day for a dying father.
• Mary was wonderful; she was caring and on time.

Cons

• They note that caregivers frequently call out or don’t show up, with no heads up.
• They describe the office staff as spotty and often unresponsive.
• They recount a caregiver arriving an hour and a half late and leaving early, leaving the mom unsupervised.
• They allege the Thanksgiving arrangement was mishandled, providing no backup and leaving them high and dry.
• They claim the interview process isn’t thorough and that some staff lied about their experience.
• They report jewelry theft and a dismissive, unempathetic office staff.
• They describe the overall service as unprofessional and irresponsible, with the owner pressuring them to remove feedback.

Review

Elizabeth Cooney Personal Care in Baltimore is best suited for families seeking immediate, hands-on in-home support, especially when dementia-related care, hospital-to-home transitions, or end-of-life assistance require 24/7 access and flexibility. The service shines when a rapid caregiver match is needed and when there is a willingness to coordinate closely with a care team to secure multiple shifts, including overnight coverage. For families who can tolerate a degree of scheduling variability and are comfortable advocating for clear arrangements, this agency can deliver relief during critical moments when other options feel too slow or rigid. It is a fit for those who want the option to request familiar caregivers and to scale care up or down quickly as needs evolve, rather than a facility-based living arrangement.

Those who should consider alternatives are families prioritizing consistency, predictability, and streamlined administration. If daily reliability with no surprises is non-negotiable, the risk of last-minute changes, no-shows, or uneven office responsiveness may be unacceptable. In such cases, exploring other home-care providers with a stronger track record for uninterrupted scheduling, or opting for an assisted living or memory-care community that guarantees staffing levels and supervisory oversight, can offer greater peace of mind. For families that require meticulous billing, transparent back-and-forth communication, and a clearly defined escalation path, it is prudent to compare references and revisit contracts before committing.

The strongest positives, rapid caregiver placement, genuine caregiver kindness, and a responsive care network, are meaningful when they align, and they do offset significant caregiver gaps in urgent situations. When a loved one needs overnight or 24/7 support, the agency has demonstrated the ability to mobilize caregivers quickly and to sustain rounds of care that fundamentally relieve family stress. The option to align with preferred caregivers adds a human touch that often translates into warmth, trust, and smoother routines for moments when consistency is otherwise elusive. In those high-need windows, the pro of immediacy and personal continuity can feel transformative, making this agency a compelling choice for short-term bridging or transitional care.

Yet the downsides are persistent enough to shape the overall value proposition. Recurrent reports of caregivers calling out or not showing up, with little or no heads-up, undermine daily stability and can force families into role-of-caregiver for gaps. Office communication appears variable, some families describe responsive, helpful teams, while others recount unresponsive scheduling, miscommunications, and billing misalignments. Safety and trust concerns recur: theft of client jewelry, erratic driver behavior, and perceived indifference to complaints all color the experience and erode confidence in long-term arrangements. Instances of miscommunication about staff credentials or HIPAA-related contact details add to the sense that coordination is inconsistent, not consistently reliable. Taken together, these patterns create real risk for families who rely on dependable coverage.

From a practical standpoint, navigating these realities means demanding concrete protections before committing. Prospective clients should insist on a named care coordinator, a written backup plan covering all shifts (including weekends and holidays), and a guaranteed escalation path if a caregiver fails to appear. Require real-time scheduling updates, direct caregiver contact information, and transparent billing practices with a fixed process for dispute resolution. Consider requesting references from families with similar needs, and, if possible, arrange a short trial period to observe how staff communicate, how emergencies are handled, and how quickly replacements are mobilized. Clarify the agency’s policies on missing shifts, caregiver substitutions, and accountability for any damages or losses.

In the end, Elizabeth Cooney Personal Care functions best as a pragmatic, stopgap partner for families who need rapid in-home care and are prepared to actively manage and monitor the arrangement. It can deliver exceptional value when the need is urgent and a trusted caregiver is identified, or when 24/7 coverage is essential without committing to a full memory-care residence. However, for households where a guaranteed level of daily reliability, predictable scheduling, and consistently seamless administration are paramount, alternatives should be on the table. Potential buyers should compare multiple providers, request detailed service agreements, and prioritize a plan that locks in accountability, backup staffing, and transparent communication. The right choice hinges on balancing the need for flexible, responsive care with the imperative of unwavering reliability and trust across every shift.

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.5 miles)

Restaurants

• Mt. Washington Tavern (0.9 miles)
• Pepe's (1.2 miles)
• Zen West Roadside Cantina (1.9 miles)
• Burger King (2.6 miles)
• Subway (2.7 miles)
• McDonald's (2.9 miles)
• Colin's Seafood and Grill (3.3 miles)

Hospitals

• Sinai Hospital Of Baltimore (1 miles)
• MedStar Union Memorial Hospital (2.5 miles)
• GBMC (2.6 miles)
• Sheppard Pratt Health System (2.7 miles)
• MedStar Good Samaritan Hospital (3.1 miles)
• Lifebridge Health Campus Service (3.2 miles)
• UMMC Midtown Campus (4.1 miles)

Cafes

• Miss Shirley's Cafe, Roland Park (1.1 miles)
• Starbucks (1.9 miles)
• Dooby's (4.2 miles)
• Ceremony Coffee Roasters (4.4 miles)
• Starbucks (5.5 miles)

Parks

• Lake Roland (1.3 miles)
• Rodgers Forge Tot Lot (2 miles)
• Meadowood Regional Park (4.5 miles)
• Rash Field (5.5 miles)

Physicians

• Dr Richard A. Adler, Belcara Health Ophthalmology (1.6 miles)
• Scottish Rite Speech & Language Center (2 miles)
• Greater Baltimore Medical Center (2.6 miles)
• O'Dea Building- St Josephs Hospital (2.8 miles)
• Clinical Associates (4 miles)
• University of Maryland Medical Center Midtown Professional Building (4.1 miles)
• East Baltimore Medical Center (4.3 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (1.8 miles)
• Church of the Immaculate Conception (3.8 miles)
• Church of the Nativity (5.5 miles)

Transportation

• Penn Station (3.7 miles)
• Lutherville Light Rail Station (5.1 miles)

Theaters

• Cinemark Towson And Xd (3.9 miles)