Manor Care Health Services - Roland Park

Pros

• The staff at Manor Care Roland Park are described as pleasant and attentive, creating a welcoming atmosphere for residents and visitors alike.
• The facility is noted for being clean and providing spacious rooms with complementary furnishings.
• Occupational Therapy and Physical Therapy staff receive high praise for their excellence and dedication, highlighting the quality of care provided to residents.
• Planned activities, such as Bingo and bus trips, help keep residents engaged and active within the community.
• The dietician is recognized for being understanding, indicating an effort to cater to residents’ dietary needs.
• Ms. Norton, the Admission Director, is commended for her professionalism and hospitality during the introductory meeting and guided tour.
• Residents have access to large-screen televisions in communal areas, contributing to a comfortable living environment.
• Many reviewers express overall satisfaction with their experiences at the facility, with positive notes on the supportive interactions among staff and patients.

Cons

• The staff displayed a lack of professionalism, particularly during overnight shifts, leading to instances of patient neglect.
• Patients were left waiting up to four hours for responses to call bells, indicating inadequate attention to their needs.
• There was an absence of proper care protocols, as patients experienced discomfort and neglect regarding basic hygiene.
• The food served was described as tasteless and presented poorly, failing to meet the dietary needs and satisfaction of residents.
• Reports of theft indicated a significant security issue within the facility, compromising the safety of personal belongings.
• The discharge process was disorganized, leaving discharged patients uninformed about necessary options and supplies for home care.
• Several staff members were perceived as arrogant and dismissive towards patient concerns, contributing to a negative care environment.
• Residents experienced prolonged periods without essential medical support or attention from nursing staff.

Review

The reviews regarding the nursing facilities provide a stark contrast between positive experiences and severe dissatisfaction, illustrating the complexities of patient care in such settings. On one hand, there are glimpses of competence and caring staff members; on the other hand, there are alarming accounts of neglect and unprofessional behavior that leave families deeply troubled during already difficult times.

One concerning review details an alarming experience related to a terminally ill brother whose condition deteriorated due to lapses in care. The family discovered that their brother had been left without oxygen for an unspecified period because he was mistakenly connected to the wrong tank. When they raised this issue with the Charge Nurse, not only did they receive inadequate answers about how long their brother had been deprived of oxygen, but they also noted a larger issue: the CNA who came in to check his vitals did not know how to measure his oxygen saturation levels and lacked proper identification. This lack of professionalism extended further when it was revealed that the patient developed bedsores after just six days of hospitalization—an avoidable complication if appropriate measures had been taken by the staff.

The account continues to paint a grim picture as it highlights systemic issues within this facility. A Charge Nurse noted that she needed to go downstairs to retrieve necessary supplies while discussing wound care for the patient's sore, revealing disorganization in critical areas of patient management. Suggestions made by family members—such as using a donut cushion or sheep skin for pressure relief—were dismissed outright due to supposed policies against them being used. These examples underscore a troubling trend where both communication and medical intervention appear inadequate, leading families to understandably question the quality of care their loved ones receive.

Another review echoed similar frustrations with professionalism among overnight staff at another facility, particularly singling out a supervisor named Bridgette who allegedly engaged in bullying behaviors toward patients. Reports indicated that some staff members were dismissive and unhelpful when residents requested assistance with basic needs like changing soiled diapers or accessing medication promptly. Inconsistent responses from nursing staff left patients waiting long periods for help—a situation that could be characterized as neglectful at best—and hard-hearted at worst.

Conversely, some accounts revealed positive aspects of healthcare facilities where attentive caregiving shone through despite flaws in other areas. For instance, one reviewer praised Manor Care Roland Park for its cleanliness and spacious rooms alongside friendly staff who appeared dedicated to providing organized activities aimed at keeping residents engaged. Recognition was given to Ms. Norton, an Admissions Director who helped make families feel welcome during their transitions into resident life. Herein lies a duality; while some facilities struggle with staffing issues and professional misconduct, others exhibit commendable dedication from individuals who aim for high standards in resident care.

Yet concerns around thefts within these facilities emerged as yet another layer of complexity affecting overall experience ratings across nursing homes. A review recounted incidents where personal items—including wallets belonging to both patients and visitors—went missing under questionable circumstances. Such events can severely undermine trust in facilities tasked with safeguarding vulnerable populations.

Lastly, while many reviews indicated that structured activities abound—including bingo games and music sessions—they also highlighted glaring deficiencies such as disorganized discharge processes which contributed significantly to dissatisfaction among family members involved in transitioning their loved ones back home after treatment. Overall impressions reveal that while some aspects may earn praise within these settings, glaring deficiencies remain entrenched within certain operational procedures leading many families feeling frustrated and unheard during immensely challenging personal crises involving their loved ones’ health journeys.

This part of Baltimore, Maryland, offers a convenient and diverse array of amenities for seniors looking to settle in the area. With multiple pharmacies including CVS and Walgreens within a short distance, access to healthcare is easily accessible. Nearby hospitals such as Sinai Hospital Of Baltimore and MedStar Union Memorial Hospital provide quality medical care. There are also various cafes and restaurants for dining out or grabbing a coffee with friends. Parks like Lake Roland offer opportunities for outdoor recreation, while places of worship like Brown Memorial Woodbrook Presbyterian Church cater to spiritual needs. Transportation options are readily available with Penn Station nearby, making it easy to get around the city. In addition, cultural enrichment can be found at venues like Cinemark Towson And Xd theater. Overall, this neighborhood provides a well-rounded environment for seniors looking for a vibrant community to call home in their golden years.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.3 miles)

Cafes

• Miss Shirley's Cafe, Roland Park (0.5 miles)
• Starbucks (2.1 miles)
• Dooby's (3.5 miles)
• Ceremony Coffee Roasters (3.7 miles)
• Starbucks (4.8 miles)
• Pitango Bakery + Cafe (5.2 miles)

Hospitals

• Sinai Hospital Of Baltimore (1.2 miles)
• MedStar Union Memorial Hospital (1.9 miles)
• MedStar Good Samaritan Hospital (3 miles)
• GBMC (3.2 miles)
• Sheppard Pratt Health System (3.3 miles)
• UMMC Midtown Campus (3.4 miles)
• Lifebridge Health Campus Service (3.8 miles)

Physicians

• Scottish Rite Speech & Language Center (1.4 miles)
• Dr Richard A. Adler, Belcara Health Ophthalmology (2.3 miles)
• Greater Baltimore Medical Center (3.2 miles)
• O'Dea Building- St Josephs Hospital (3.2 miles)
• University of Maryland Medical Center Midtown Professional Building (3.4 miles)
• East Baltimore Medical Center (3.7 miles)
• Jai Medical Center (4 miles)

Restaurants

• Mt. Washington Tavern (1.6 miles)
• Pepe's (1.9 miles)
• Burger King (1.9 miles)
• Zen West Roadside Cantina (2.1 miles)
• McDonald's (2.3 miles)
• Subway (3.2 miles)
• Colin's Seafood and Grill (3.4 miles)

Parks

• Lake Roland (2 miles)
• Rodgers Forge Tot Lot (2.4 miles)
• Rash Field (4.8 miles)
• Federal Hill Park (4.9 miles)
• Harbor Point Central Plaza (5.1 miles)
• Meadowood Regional Park (5.1 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (2.4 miles)
• Church of the Immaculate Conception (4.3 miles)

Transportation

• Penn Station (3 miles)

Theaters

• Cinemark Towson And Xd (4.3 miles)