326 North Carrolton Avenue, Baltimore, MD 21223
For more information about senior living options: (844) 490-3973
The staff is helpful and nice. Everyone is kind and helpful. Autumn Lake Post Acute Care Center is an excellent healthcare provider. The caregivers reliably return calls with updates and are polite. The staff are very attentive and caring. The facility feels warm and welcoming. The staff treat patients like family and provide great care. The doctors, nurses, and therapists are wonderful. The activities are engaging and the environment is comfortable. The meals are pretty good.
They describe the facility as terrible and accuse it of elder neglect due to staffing shortages. They recount a family member in memory care being kept in a hot room all day with little staff support, leading to illness. They allege residents contracted flu, RSV, and pneumonia with no notification, and that visits were restricted for a week. They claim their loved one was left unfed and undernourished because staff did not help with eating. They describe the environment as filthy, with toilets not cleaned, mold from leaks, and bed bugs present. They report a night nurse refused to administer pain medication, causing ongoing pain for their relative. They note essential amenities have been broken for months (ice machine, dialysis chair, lighting), compromising care. They say management is unresponsive, with the director not returning calls for a long period.Autumn’s House in Baltimore is best suited for families seeking a warm, community-minded environment with a clear focus on post-acute rehab and ongoing social engagement. The strongest argument for this community is the front-line reality of care: staff who are described as friendly, respectful, and genuinely attentive, with admissions and activity teams that work to integrate families into the care process. For loved ones who respond to regular updates, personal connection, and daily routines that emphasize interaction and mobility, Autumn’s House can deliver a sense of belonging that makes the rehab journey feel less clinical and more collaborative. The facility’s convenience for family visits, plus programs designed to keep residents engaged, makes it a compelling option for short-term rehabilitation and for seniors who value social stimulation as part of recovery.
Nevertheless, important caveats must guide the decision. Families with loved ones in need of intensive, consistent memory-care supervision should proceed with caution, as several accounts describe serious lapses in care, withholding of basic comforts, and perceived neglect in some units. Prospective residents should be wary if dementia-level needs dominate the care plan, since these reports of inadequate responsiveness, infection-related concerns, and limited staff coverage raise red flags about safety and ongoing supervision. Those who cannot tolerate periodic maintenance and cleanliness issues or who require predictably reliable service will want to weigh alternatives carefully. In short, Autumn’s House can be a good fit when expectations align with a rehab-focused, personable approach but may fall short for residents needing high-touch, consistently vigilant memory care.
In terms of advantages versus drawbacks, the positive stories consistently center on the human side of care: cheerful, professional staff, welcoming reception, and a sense that residents are treated with dignity and warmth. Families repeatedly praise managers and front-line teams for communication and for making visits comfortable; several reviewers specifically credit care teams for meaningful interactions, help with meals, and proactive coordination with doctors and therapists. These strengths can offset lesser concerns when the primary objective is rehabilitation, social program participation, and daily assistance that respects the elder’s autonomy. However, these positives do not erase the more troubling patterns surfaced in other reviews, such as chronic maintenance delays, inconsistent housekeeping, and episodic neglect allegations that undermine confidence in the facility’s ability to protect vulnerable residents over time.
The rehabilitation and programming components appear to work best when staffing is sufficient and continuity is maintained. Several families noteProgressive improvement in functional goals and attentive wound or therapy care, supported by consistent routine and accessible staff. Conversely, complaints about bathing frequency, call-light responsiveness, and interruptions in basic comforts reveal that, even within the same building, care quality can swing with staff availability. The contrast between glowing testimonials about individual caregivers and the harsher accounts of missed care episodes suggests a facility that depends heavily on daily staffing levels and supervisor visibility. For families prioritizing rehab outcomes and a lively, engaged environment, the program can be strong, yet risk exists if staffing gaps persist or daily supervision wanes.
Environmentally, Autumn’s House presents as clean, navigable, and welcoming on good days, with commendations for the lobby atmosphere, easy sign-ins, and the overall feel of a caring, neighborly setting. Yet there are persistent maintenance concerns that color the experience: aging infrastructure, an elevator out of service for extended periods, and recurring complaints about leaks, mold risk, and outdated fixtures. Food quality and consistency receive mixed reviews, some praise the meals, others lament portions or flavor, while hydration and beverage access on certain days appear inconsistent. These operational realities matter because they directly affect comfort and safety for frail residents: reliable hot meals, timely assistance with drinking and feeding, and a consistently clean living environment are non-negotiables for many families.
For families weighing a move to Autumn’s House, a disciplined, practical approach is essential. Schedule multiple visits at different times to observe staff dynamics and response times, request candid conversations with leadership about staffing ratios, and ask to review recent state inspections and any open complaint logs. Probe specifically into how memory-care needs are met, what transfer and escalation procedures exist for emergencies, and how maintenance requests are tracked and resolved. Seek out independent references from current residents or families who are outside the immediate care loop to gauge consistency. If dementia care is a central requirement, or if urgent concerns about neglect and environmental safety persist, exploring alternatives, whether within the Autumn Lake network or with other Baltimore-area providers, will be prudent.
Autumn’s House can be a strong choice for families who prize a warm, person-centered rehab environment, where staff engagement and family involvement are genuinely valued and where the resident benefits from structured activities and daily social interaction. It is not a universal fit, and the decision hinges on risk tolerance for inconsistent maintenance, variable memory-care supervision, and the reliability of basic daily supports. If the plan centers on near-term rehabilitation with high emphasis on relational care, and if leadership demonstrates clear accountability and staffing stability, Autumn’s House deserves serious consideration. If, instead, long-term high-level memory support, flawless maintenance, and unassailable daily hygiene and safety are non-negotiables, it is wise to compare multiple options and prefer facilities with demonstrated, uninterrupted performance in those core areas.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Autumn's House, a premier assisted living community located in the heart of Baltimore, MD. Our inviting facility offers a warm and comfortable environment where residents can thrive while receiving the support they need. With fully furnished accommodations and a beautifully landscaped garden, Autumn's House provides a serene atmosphere that promotes relaxation and well-being.
Residents enjoy the luxury of spacious dining areas, where our dedicated staff prepares delicious meals tailored to special dietary restrictions. We understand the importance of good nutrition and offer personalized meal preparation services to ensure each resident’s dietary needs are met.
At Autumn's House, we prioritize holistic care through various services designed to assist with activities of daily living. Our compassionate team is available to provide assistance with bathing, dressing, transfers, and medication management. We also coordinate closely with health care providers to ensure seamless medical support for our residents.
Engagement is key at Autumn's House; we offer scheduled daily activities that encourage social interaction and mental stimulation. Whether it's participating in group games or enjoying outdoor space for leisurely strolls, there's always something happening.
Conveniently situated near numerous amenities, residents have easy access to 29 nearby restaurants, 9 cafes for casual outings, and 7 local parks perfect for enjoying nature. For those needing medical attention or healthcare services, there are 25 pharmacies and 10 hospitals in close proximity as well as access to 12 physicians ready to provide care.
Transportation arrangements are readily available for medical appointments or outings into the community. Coupled with housekeeping services and move-in coordination assistance to ease transitions, Autumn's House stands out as an exceptional choice for assisted living.
Experience compassionate care in a vibrant community at Autumn's House , where comfort meets independence!
Autumn's House is located at 326 North Carrolton Avenue, Baltimore, MD 21223 in Baltimore city, Maryland
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