House of Grace, LLC in Baltimore, MD
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1319 W. Saratoga Street, Baltimore, MD 21223
For more information about senior living options: (844) 490-3973
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The experience was great. The intake manager explained in detail the services offered for the reviewer's mother. The reviewer looks forward to working with the team. The home is clean and well maintained with great caregivers.
The reviewer describes the experience as absolutely horrible. The reviewer reports that the staff member who answered the phone cursed them out.House of Grace, LLC in Baltimore is best suited for families seeking a small, home-like assisted living option where daily care is personal and the intake process maps out clear service expectations. The setting presents as intimate rather than institutional, with a clean, well-maintained residence that supports comfort and safety. For seniors who value meaningful connections with caregivers and a straightforward path to understanding what services are available, this community offers a compelling foundation for a smooth transition and ongoing support.
However, not every family will want to rely on this provider without caution. A single, highly negative incident - an on-the-phone interaction that escalated to cursing - raises a legitimate concern about front-desk professionalism and crisis communication. For families that depend on prompt, respectful communication and consistent escalation procedures, this facility may feel risky. Alternatives with stricter front-office standards, formal complaint processes, and more robust administrative support could be preferable for those who prize reliability in every contact and in crisis moments.
On the positive side, the strongest pro is the intake experience: a representative who takes time to explain in detail what services can be offered and helps tailor a plan to the loved one's needs. That level of clarity reduces guesswork about care options and creates a concrete roadmap for what follows. Combined with a home that looks and feels clean, the environment supports stability and day-to-day safety. The caregiving staff is consistently described as great, suggesting that once engagement occurs, daily care is attentive, respectful, and capable of sustaining quality of life.
These strengths do offset the main downside to a meaningful degree, because clear service options and solid caregiver performance can maintain a high level of daily living even when administrative hiccups occur. The risk remains that one poor phone encounter could color a family's perception unless leadership addresses it with strengthened training and dependable communication protocols. If the management team uses that negative feedback to shore up front-desk interactions and ensure dependable responsiveness, the overall value proposition improves markedly for families prioritizing a homelike atmosphere and steady caregiving.
For families evaluating options, practical diligence matters: visit the home, observe how staff interact with residents, and meet the intake manager to gauge whether the detailed service plan aligns with daily routines, medications, and safety needs. Request clear information on caregiver-to-resident ratios, licensing status, and a transparent schedule of hours, emergencies, and plan for potential service expansions. Inquire about staff turnover, ongoing training, and how concerns or complaints are resolved. The more these elements are clarified before commitment, the more likely the experience will live up to the favorable anecdotes and offset the noted communication risk.
Bottom line: House of Grace is a solid fit for families prioritizing a clean, home-like setting with attentive caregivers and a transparent intake process. Those who require consistently polished front-desk communication and a reliably smooth administrative experience should examine alternatives or push for explicit protections and response standards before making a move. When a visit is scheduled, insist on witnessing real-time care routines, meeting residents or family members about ongoing satisfaction, and securing a candid discussion about pricing and customization. With disciplined due diligence, this community can deliver meaningful, dignified support that honors independence while providing practical assistance.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Bath tubsBath tubs are important for seniors because they provide a safe and relaxing way to bathe, helping to prevent slips and falls while promoting independence and overall well-being.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults. Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Baltimore-Washington International (8 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.House of Grace, LLC in Baltimore, MD is an assisted living community that offers a range of amenities and care services to meet the individual needs of its residents. The community provides activities on-site, allowing residents to engage in social and recreational activities without having to leave the premises. For those who prefer quieter moments, there are indoor and outdoor common areas where residents can relax and enjoy their surroundings.
The community also offers devotional services both on-site and off-site, providing spiritual support for those who desire it. Each resident has access to private bathrooms for their comfort and convenience. Additionally, House of Grace offers respite or short term stays for those in need of temporary accommodations.
In terms of care services, the staff at House of Grace is trained in diabetic care, high acuity care, incontinence care, and medication management. This ensures that residents with specific medical needs receive the attention and assistance they require.
Dining options at House of Grace cater to vegetarians, offering nutritious meals that accommodate dietary preferences. In addition to providing for physical well-being, the community also recognizes the importance of mental stimulation and spiritual fulfillment. Therefore, a variety of activities are available on-site as well as devotional activities offsite.
Conveniently located near several amenities in Baltimore, MD, House of Grace is surrounded by cafes, parks, pharmacies physicians restaurants, hospitals and transportation options. Residents have easy access to these nearby resources for shopping needs or medical appointments.
Overall, House of Grace provides a comfortable and supportive environment for seniors requiring assistance with daily living tasks while promoting a sense of independence and social engagement within a vibrant community setting.
This area of Baltimore, Maryland, offers convenient access to a variety of essential services and amenities. With multiple pharmacies, hospitals, and physicians' offices within close proximity, residents can easily access necessary healthcare resources. Additionally, there are several dining options ranging from casual cafes to upscale restaurants for enjoyable meals out. Transportation is also easily accessible with a nearby train station. For outdoor recreation, there are several parks in the surrounding area where residents can enjoy nature and stay active. Overall, this location provides a well-rounded and convenient environment for senior living.
House of Grace, LLC is located at 1319 W. Saratoga Street, Baltimore, MD 21223 in Baltimore city, Maryland
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