Sears Manor

Pros

• The staff are very professional and friendly.
• Nicole Clark is an excellent worker.
• The cleanliness of the facility and the friendliness of the staff impressed visitors.
• The staff are awesome and very attentive.
• The PT, OT, and nursing teams were absolutely wonderful.
• Mariah helped find an early bed, which was a godsend.
• The onboarding was friendly, welcoming, and informative.
• Lafay is patient and understanding.
• Dana, Nichole, Fatu, and the nurse Sam have been incredible.
• The receptionist was personable and helpful.

Cons

• The patient was discharged in worse condition than when admitted after hospitalization.
• There were unreported and untreated injuries blamed on her.
• The patient was oversedated, making it difficult to receive physical therapy.
• There was a lack of continuity in communication and care, particularly regarding medications, with meds missed or misreported across shifts.
• As a result, the patient left with poorer outcomes than when transferred from the hospital.
• The facility was not clean and had an unpleasant odor, and the nursing staff were not friendly.
• Some staff, especially weekend substitutes, were belligerent or disrespectful.
• Call bells were often unanswered, particularly on the third shift, though a few nurses were attentive.

Review

Across the collection of experiences, the care at this Annapolis area facility is presented in starkly contrasting terms. Some visitors and family members describe a place where staff can be personable, professional, and genuinely attentive, while others recount serious safety and quality concerns that left loved ones in worse condition than when they were admitted. The stories repeat the same core tensions: a willingness by some caregivers to put patients first, countered by systemic gaps in communication, oversight, and timely care that critics say compromise safety and dignity.

On the positive side, several reviewers highlight staff who stood out in a professional and compassionate way. Nicole Clark is repeatedly praised as an excellent worker, with other accounts noting patient-centered care from therapists and nurses who took the time to be patient and supportive. Visitors describe warm interactions from receptionists and other frontline staff, a welcoming and organized intake or onboarding experience, and instances where the rehab team - PT and OT - provided meaningful support. Families appreciate when staff remember residents by name, keep them informed, and demonstrate caring attitudes toward both patients and visitors. Some reviews also commend the facility's cleanliness, a pleasant check-in process, and clean, well-kept spaces in certain wings, with positive remarks about the availability of assistance and the overall atmosphere during visits.

Yet the flip side of the narrative is equally persistent and troubling. A number of reviews recount severe lapses in care and safety that deeply concern family members. One family describes a transfer intended to help a patient gain strength for going home, but within two weeks reports unreported and untreated injuries, oversedation that made rehabilitation difficult, and a perception that staff were blaming the patient for her problems. The most alarming accounts describe medication mismanagement, including missed doses, unreported medications given, and instructions not consistently conveyed across shifts, which culminated in poor outcomes. There are specific, vivid examples of call bells going unanswered for long stretches - up to 45 minutes on a weekend shift - leaving residents without needed assistance and creating unsafe situations, such as poor hygiene events or patients unable to reach help in time. Several reviews mention patients who deteriorated after admission, requiring ER visits, and, in at least one case, a transition to critical care with a life-threatening condition that the family attributes to delays or omissions in care.

The criticism also extends to the consistency and quality of communication and staffing. Reviewers describe a lack of continuity in care, especially across shifts, and note that crucial instructions - particularly regarding medications - were not adequately passed along. There are first-hand accounts of serious infections, bedsores, and even cases of a resident ending up in septic shock after a prolonged period of apparent under-treatment for a urinary tract infection or other conditions. The weekend and float staff are singled out in several narratives as more prone to belligerence or disrespect, creating a sense of instability and undermining trust in the care being provided. A few reviewers explicitly state that the experience, overall, left their loved ones worse off than when they arrived, prompting decisions to seek care elsewhere.

Environmental factors feature in both the praise and the critique. While some visitors remark on a clean facility with a good smell, others describe odors and less favorable conditions in certain areas, negative experiences with bathing and personal hygiene, and concerns about how residents are treated during sanitation routines. Notably, a few reviewers point to structural changes - such as a name change from Cadia to Complete Care Annapolis and later to New Annapolis Nursing Home - as a signal of ongoing turnover and organizational shifts, which may contribute to confusion and inconsistent care practices for families and residents trying to navigate the system.

Taken together, the impressions paint a facility that demonstrates real strengths in some staff members and departments, particularly in rehabilitation and day-to-day kindness shown by a number of caregivers, receptionists, and nurses. However, they also reveal serious, recurring concerns about patient safety, medication management, timely responses to calls for help, and the transmission of essential information across shifts. The strongest, most troubling themes center on patients' vulnerability to lapses in care - over-sedation interfering with therapy, missed or miscommunicated medications, and delayed assistance that in at least one account contributed to a life-threatening condition. For families considering this center, the stories underscore the importance of asking pointed questions about staffing patterns, handoff processes, medication administration protocols, infection prevention, and the facility's current status after recent name changes. They also highlight the value of touring with a critical eye, meeting frontline staff, and requesting transparent access to care plans and escalation procedures to ensure that a loved one's safety and dignity are prioritized every day.

This part of Annapolis, Maryland, offers convenient access to various amenities such as pharmacies, restaurants, physicians, parks, places of worship, cafes, hospitals, and theaters. The close proximity of pharmacies like Cape Drugs and Walgreens ensures easy access to medications and health supplies. There are several dining options nearby including fast food chains like McDonald's and Wendy's as well as upscale restaurants like Cantler's Riverside Inn and Middleton Tavern. Physicians such as Mark Eaton, MD and Arundel Pediatrics are within a short driving distance for healthcare needs. Residents can enjoy outdoor activities at parks like Sandy Point State Park and Quiet Waters Park. Places of worship like the Naval Academy Chapel provide spiritual support. The presence of Anne Arundel Medical Center guarantees quality healthcare services in the area. For entertainment, seniors can visit Bow Tie Annapolis Mall 11 theater for movies. Overall, this neighborhood in Annapolis offers a range of conveniences for senior living with accessibility to essential services at a reasonable distance.

Pharmacies

• Cape Drugs (0.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (3.4 miles)
• Rite Aid (4.6 miles)
• Walgreens (6 miles)
• Walgreens (6.2 miles)
• CVS Pharmacy (6.5 miles)

Restaurants

• McDonald's (1.3 miles)
• Wendy's (1.3 miles)
• Cantler's Riverside Inn (3 miles)
• Severn Inn (4 miles)
• Domino's Pizza (4.4 miles)
• Heroes Pub (5 miles)
• Middleton Tavern (5.1 miles)

Physicians

• Mark Eaton, MD (2.2 miles)
• Arundel Pediatrics (3.5 miles)
• Maryland Primary Care Physicians (3.9 miles)
• Sandel, Henry Sandel Duggal Center for Plastic Surgery and Medspa (5 miles)
• Cosmetic Dermatology Center (5 miles)
• North Star Grief Recovery & Support (5 miles)
• Dr Lichtenstein (5 miles)

Parks

• Sandy Point State Park (2.6 miles)
• Quiet Waters Park (7.9 miles)
• Old Love Point Park (8.3 miles)

Places of Worship

• Naval Academy Chapel (4.9 miles)
• St Mary's Church (5.4 miles)
• St John the Evangelist Church (5.4 miles)

Cafes

• Big Bean (5.9 miles)

Hospitals

• Anne Arundel Medical Center (6.1 miles)
• Luminis Health Community Clinic Arundel Lodge (7.7 miles)

Theaters

• Bow Tie Annapolis Mall 11 (6.7 miles)