Sears Manor in Annapolis, MD

Pros

• The staff are very professional and friendly.
• Nicole Clark is an excellent worker.
• The PT and OT teams are absolutely wonderful.
• The facility is clean and the environment is welcoming.
• The owner is impressive - polite, confident, and knowledgeable.
• The onboarding process is friendly, welcoming, and informative.
• The food is amazing.
• The administration is approachable and helpful.
• Many reviewers consider Cadia Annapolis the best facility in the Annapolis area.

Cons

• The facility discharged the mother in worse condition than when admitted, with unreported and untreated injuries and oversedation that hindered physical therapy, resulting in poorer outcomes.
• There was a lack of continuity in communication and care, especially around medications, with needed meds missed, unreported meds given, and instructions not conveyed or conveyed improperly across shifts.
• Weekend staff were described as belligerent or disrespectful, undermining patient-centered care.
• The facility was not as clean and sometimes smelled, with reports of poor sanitation.
• A resident waited over 45 minutes for bathroom assistance, requiring family members to intervene and clean them.
• Residents were reportedly left in feces or urine for hours, indicating neglect and poor care.
• Some reviewers warned others not to send loved ones there, calling it a terrible facility with neglect and mismanagement.
• There were accounts of staff lying to families and failing to return calls, reflecting unprofessional communication.

Review

Sears Manor in Annapolis is best suited for families pursuing skilled rehab and therapy for a loved one who can be actively involved in care planning and oversight. The strongest case for this community rests on solid, therapy-driven care: when rehab teams are engaged, residents can receive meaningful physical, occupational, and speech therapy, and the environment is described by some families as clean and well-maintained with attentive front-desk staff. This is not a pass for passivity; success here hinges on proactive communication, careful monitoring of medications, and regular family input to keep the plan on track.

Conversely, anyone whose priority is unwavering medical oversight, consistent 24/7 responsiveness, or specialized memory care should consider alternatives. The reviews paint a cautionary picture for families who cannot or will not closely supervise daily care. Repeated concerns about delayed response to call bells, gaps in communication between shifts, and medication mismanagement are not trivial. When those issues coincide with reports of neglect or unsafe conditions, the risk to vulnerable residents becomes a decisive factor. For loved ones with high needs for supervision or complex medical management, other facilities with steadier staffing and proven safety records are a prudent comparison.

On the upside, pros frequently highlighted include dedicated therapy staff and a generally positive impression of the caregiving team's professionalism and courtesy. Families recount how therapists show up consistently, how the nursing team can be responsive under the right circumstances, and how cleanliness and amenities in the facility can contribute to a comfortable stay. Positive observations about the intake process and ongoing communications in some cases reinforce a potential for reliable rehab outcomes when operations are well-coordinated. In short, when the rehab pathway is clear and staff are present and communicative, recovery trajectories can look markedly better.

But the cons carry substantial weight. Across many accounts, care gaps emerge as the defining risk: missed or unreported medications, inconsistent care across shifts, and a troubling lack of visibility from leadership during crises. There are grievous anecdotes of residents left in feces or urine, delays in basic assistance, and alarming incidents that put health outcomes at risk. Reports of odors, missing belongings, and staff who forget or ignore urgent requests further erode confidence. The volume and severity of these experiences - ranging from medication faults to outright neglect - make it impossible to ignore the potential for serious harm.

This juxtaposition means the key pros only partially offset the main cons. For families willing to invest time in rigorous oversight, insist on clear daily staffing assignments, and demand prompt, transparent communication, the rehab-focused strengths can translate into meaningful improvements in function and independence. Yet the persistent threads of miscommunication, inconsistent staffing, and unsafe lapses continually undermine reliability. The facility's credibility suffers when stories of neglect surface alongside praise for good therapists and clean surroundings, and that tension should guide every decision.

When choosing Sears Manor, concrete due diligence is essential. Prospective families should demand direct conversations with the director of nursing and the administrator, request recent inspection or deficiency reports, and insist on meeting frontline staff and a cross-section of residents and families. Tour the rehab gym and observe therapy sessions, meal quality, housekeeping routines, and how call bells are answered on different shifts. If a transition to home care or another facility is the outcome, have a contingency plan in place and compare timelines, costs, and projected quality of life. In short, Sears Manor can be a viable option for rehab-centered care with vigilant family oversight; for those prioritizing flawless safety, memory care, or unwavering daily reliability, alternatives warrant serious consideration.

This part of Annapolis, Maryland, offers convenient access to various amenities such as pharmacies, restaurants, physicians, parks, places of worship, cafes, hospitals, and theaters. The close proximity of pharmacies like Cape Drugs and Walgreens ensures easy access to medications and health supplies. There are several dining options nearby including fast food chains like McDonald's and Wendy's as well as upscale restaurants like Cantler's Riverside Inn and Middleton Tavern. Physicians such as Mark Eaton, MD and Arundel Pediatrics are within a short driving distance for healthcare needs. Residents can enjoy outdoor activities at parks like Sandy Point State Park and Quiet Waters Park. Places of worship like the Naval Academy Chapel provide spiritual support. The presence of Anne Arundel Medical Center guarantees quality healthcare services in the area. For entertainment, seniors can visit Bow Tie Annapolis Mall 11 theater for movies. Overall, this neighborhood in Annapolis offers a range of conveniences for senior living with accessibility to essential services at a reasonable distance.

Pharmacies

• Cape Drugs (0.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (3.4 miles)
• Rite Aid (4.6 miles)
• Walgreens (6 miles)
• Walgreens (6.2 miles)
• CVS Pharmacy (6.5 miles)

Restaurants

• McDonald's (1.3 miles)
• Wendy's (1.3 miles)
• Cantler's Riverside Inn (3 miles)
• Severn Inn (4 miles)
• Domino's Pizza (4.4 miles)
• Heroes Pub (5 miles)
• Middleton Tavern (5.1 miles)

Physicians

• Mark Eaton, MD (2.2 miles)
• Arundel Pediatrics (3.5 miles)
• Maryland Primary Care Physicians (3.9 miles)
• Sandel, Henry Sandel Duggal Center for Plastic Surgery and Medspa (5 miles)
• Cosmetic Dermatology Center (5 miles)
• North Star Grief Recovery & Support (5 miles)
• Dr Lichtenstein (5 miles)

Parks

• Sandy Point State Park (2.6 miles)
• Quiet Waters Park (7.9 miles)
• Old Love Point Park (8.3 miles)

Places of Worship

• Naval Academy Chapel (4.9 miles)
• St Mary's Church (5.4 miles)
• St John the Evangelist Church (5.4 miles)

Cafes

• Big Bean (5.9 miles)

Hospitals

• Anne Arundel Medical Center (6.1 miles)
• Luminis Health Community Clinic Arundel Lodge (7.7 miles)

Theaters

• Bow Tie Annapolis Mall 11 (6.7 miles)