634 Old Lewiston Road, Winthrop, ME 04364
For more information about senior living options: (844) 490-3973
The staff is very friendly and kind. The office staff is amazing, with Liza, Layla, and Kerry praised. The facility is clean and feels homey. The nurses and doctors are highly valued by patients. The staff listens to complaints and works to resolve them.
Suzette Cyr is described as the worst human being the reviewer has ever met. She is characterized as unprofessional and rude, and as not listening to patients. She is labeled a "pill pusher" who pushes medications rather than addressing concerns. She allegedly refused to fill out essential paperwork for a job and could not provide a straight answer. She is said to have kicked the reviewer out of her office and refused further discussion. The reviewer claims she does not care about patients or their well-being.In a setting that many patients describe as warm and welcoming, the staff and nurses at this clinic are frequently praised for their kindness and professionalism. One patient begins by highlighting the overall positive atmosphere: "Very Nice Staff, Very Nice Nurses?." They note that an initial communication hiccup with a nurse practitioner was resolved, and since then the relationship has improved, with the patient indicating that they are now working much better together. This sense of supportive, easygoing care from the broader team sets the scene for a fluctuating experience that depends heavily on who is providing care.
Alongside the general praise for the team, there is a sharp contrast drawn by some patients when it comes to one particular provider, Suzette Cyr. A relative who also attends the clinic is described as having a notably negative experience. According to the reviewer, Suzette Cyr "sounds horrible" based on what they've heard, with accusations of unprofessional behavior such as not listening and even mistaking the patient for someone else entirely - "she thought they were a completely different client." The feedback goes further to claim that Suzette made dismissive remarks about the patient's inpatient history, disputing that the patient has been inpatient only 2?3 times, and expressing disbelief at what is interpreted as a lack of empathy. The summary of this account is clear: the reviewer considers Suzette Cyr unprofessional and unsympathetic, suggesting that she does not seem to care about what the patient feels, which is especially troubling if compassionate care is understood to be part of her job.
Yet, another voice in the mix presents Suzette Cyr in a very different light. In a long, affirmative narrative, one patient asserts that Cyr is "NOT a pill pusher" and has, in fact, helped them reduce exposure to multiple antipsychotics - moving from "the 1/2 dozen" medications prescribed by St. Mary's to a mood stabilizer and only one additional drug for acute anxiety or panic. This account places Cyr in a role of careful, collaborative medication management. The patient also describes a broader journey through several psychiatrists and medical teams, ultimately finding stability with Cyr within the KVBH system. The patient credits Cyr with listening attentively to all complaints before proposing a plan of action, including creating a POA, and emphasizes that each person's situation is unique, suggesting that the appropriate fit is key to successful care.
There is further insistence on the importance of fit and process. The defender of Cyr argues that seven visits across several months should not automatically tarnish a clinician's reputation, and questions the idea that Cyr would seek to "get someone fired." The statement implies that patients who encounter issues with a particular provider should consider switching to find a better match, rather than summarily condemning the clinician. This portion of the narrative leans on the view that professionalism can be situational and highly dependent on individual chemistry between patient and provider, as well as the specific health goals and circumstances involved.
Turning back to the overall environment, the clinic is described as largely positive in terms of vibe and logistics. The office environment is called "very homey" and clean, with staff described as friendly and kind. The office team - named explicitly as Liza, Layla, and Kerry - receives particular praise for their helpfulness and warmth, painting a picture of a well-functioning front office that can make a meaningful difference in a patient's experience. However, this warmth contrasts with the strong, negative opinions directed at Suzette Cyr from the other review, underscoring a divided sentiment within the patient population.
The most intense portion of the feedback comes from a patient who describes a markedly distressing clinical encounter with Cyr. This reviewer, now on their seventh session, recounts leaving several visits in tears, hyperventilating, and experiencing physical distress like dry heaving during visits. They characterize Cyr as a "pill pusher" who is quick to prescribe medications and slower to consider the patient's broader needs. The patient alleges specific unhelpful behaviors, including refusal to fill out essential paperwork needed for work, inability to provide clear explanations for such refusals, and even being told to leave the office mid-conversation. The grievance escalates to a strong accusation that Cyr "doesn't care about the patients or their well-being," insisting that she sits behind her desk and writes prescriptions as if they were routine commodities. The final exhortation is a practical rejection of Cyr, advising prospective patients to consider other offices in Augusta, Farmington, or Skowhegan and to seek out Layla in Farmington, whom they describe as "amazing" from two years of personal experience.
Taken together, the reviews present a complex, multifaceted portrait of care at this clinic. On one hand, the staff and nurses are celebrated for their warmth, professionalism, and supportive interactions, contributing to a generally positive patient experience. On the other hand, Suzette Cyr emerges as a deeply contested figure: some patients credit her with thoughtful, patient-centered care, collaborative planning, and effective medication management, while others describe her as unprofessional, unempathetic, and disruptive to essential work-related processes. The clinic's environment - clean, homey, with a responsive front office - receives broad praise, but the diverging experiences with Cyr highlight how much a single provider can influence overall patient satisfaction.
Ultimately, these reflections illustrate how diverse patient experiences can be within the same medical setting. For some, Suzette Cyr represents a pivotal ally who helps reduce polypharmacy and build a thoughtful plan of care. For others, she embodies the exact problems they fear in care: poor listening, dismissiveness, and a lack of willingness to engage with the patient's practical needs. The common thread across all accounts is the call for finding the right fit within a broad team and the reminder that personal connection and responsive service can significantly shape the perceived quality of care, even in an environment that otherwise seems supportive and well-run.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Winthrop Terrace in Winthrop, ME is an exceptional assisted living community that offers a comfortable and supportive environment for seniors. Our community is designed to provide the highest level of care and assistance to residents, ensuring their physical and emotional well-being.
Our residents can enjoy a range of amenities that enhance their daily lives. The dining room provides delicious meals prepared by our skilled chefs, accommodating special dietary restrictions. Each living space is fully furnished, ensuring maximum comfort for our residents. The beautiful garden and outdoor spaces provide a tranquil setting for relaxation and socialization. Wi-Fi/high-speed internet and telephone services are available to keep residents connected with their loved ones.
We understand the importance of maintaining personal hygiene and independence. Therefore, we offer activities of daily living assistance, including bathing, dressing, and transfers. Our dedicated staff coordinates with health care providers to ensure that residents receive comprehensive medical care. For individuals with diabetes or specific dietary needs, we provide specialized meal preparation and medication management.
Transportation can often be a concern for seniors; however, at Winthrop Terrace, we take care of all transportation arrangements to medical appointments. We also offer scheduled daily activities so that residents can engage in social events and hobbies that bring joy to their lives.
In addition to our wonderful amenities and care services, Winthrop Terrace benefits from its convenient location. There are pharmacies nearby for easy access to medications as well as physicians who are readily available to meet resident's healthcare needs. Restaurants in the area offer various dining options for those seeking a change from our delightful meals. Also, there are several places of worship close by where residents can participate in religious activities if desired.
At Winthrop Terrace in Winthrop, ME, we strive to create an inclusive community where seniors can thrive and enjoy their golden years. With our top-notch amenities, personalized care services, convenient location near essential facilities, and engaging activities, we are proud to provide a place that truly feels like home for our residents.
Located in the charming town of Winthrop, Maine, this area offers a variety of amenities and services that cater to the needs of seniors looking for a peaceful and convenient place to live. With a range of dining options such as Fast Eddie's Drive In and China Empress, as well as healthcare facilities like Russell Medical Center and Winthrop Pediatric, residents can easily access essential services. Places of worship like Faith Alliance Church and helpful pharmacies like Walgreens are also within close proximity. For leisure activities, there are cafes such as Old Firehouse Farm and parks like Googin's Island Recreation Area nearby. Additionally, transportation options provided by Cape Air and Avis Rent A Car make it easy for seniors to get around the area. Overall, this part of Winthrop offers a comfortable and well-rounded environment for senior living.
Winthrop Terrace is located at 634 Old Lewiston Road, Winthrop, ME 04364 in Kennebec County, Maine
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