575 Forest Avenue, Portland, ME 04101
For more information about senior living options: (844) 490-3973
They describe Crossroads as a safe, supportive place where they felt seen, cared for, and hopeful that healing was possible. The staff - clinicians, psychiatrists, nurses, and dietitians - offer unwavering support that helps people stay the course. Residential treatment at Crossroads gives residents safety, stability, and space to breathe. They benefit from 1:1 sessions that help uncover pieces of themselves, delivered with kindness and compassion rather than judgment. The program equips them with practical coping skills through DBT and CBT foundations, which they carry into daily life. Crossroads helps them build a new life and identity beyond addiction, leading to lasting change. The facility feels homey and welcoming, with staff who are available and engaged day and night. They would recommend Crossroads to others seeking recovery, describing it as life-changing.
They claim the program caused irreversible trauma to their daughter and warn others not to take an eating disorder patient there. They describe Crossroads as prison-like: all-female housing, constant fighting and cliques, and staff who were rude. They report being rushed to leave - packed in 10 minutes - with no ride arranged and no time to say goodbye. They say they had to stand in the breakdown lane in the cold for two hours waiting for a ride. They recall being offered drugs and not being adequately checked, making it easy to bring substances into the facility. They call the place the worst treatment center they've ever been to and criticize the lack of consistency and overly strict rules. They claim the intake was manipulative and admission was rushed, with staff allegedly lying about paperwork. They describe unsafe conditions, including self-harm tools given to residents and insufficient supervision. They complain about poor follow-up after discharge and perceived unfair treatment due to some people paying for their care.Crossroads II in Portland, ME is best suited for women who are ready to commit to a structured, trauma-informed residential program that addresses both substance use and co-occurring eating disorders, with a clear continuum of care that extends from residential treatment through PHP and into IOP. The program emphasizes safety, accountability, and skill-building, anchored by a multidisciplinary team of clinicians, a dietitian, and a psychiatrist working in concert. It operates as a female-focused environment where the goal is long-term recovery, reinforced by aftercare planning and ongoing outpatient support.
Families considering alternatives should be aware that Crossroads II does not fit every profile. For those needing medicalized safety oversight with less emphasis on group dynamics, or for individuals who have experienced harm in highly regulated environments, other options may serve better. Several reviewers flag inconsistencies in staffing and occasional clashes within a female-only living setting. In cases where trauma-informed care must be paired with exceptionally stable, predictable staffing or where ED-centric treatment is the priority, alternatives such as the New England Eating Disorder program or a private center elsewhere in New England may prove more compatible. Even within Maine, some families find other Crossroads locations or comparable programs better aligned with their expectations for culture and consistency.
The strongest positives here are the compassionate, patient-centered staff and the structured, sustaining framework that many residents report as life-changing. Clients consistently describe feeling seen, supported, and safe as they move from residential care into PHP and then IOP, with a steady focus on DBT and CBT skills that translate into real-world coping. The program's thorough aftercare planning - often including housing coordination and a continuing therapist - helps many graduates maintain momentum after discharge. When residents engage fully, the environment can catalyze a genuine identity shift beyond addiction, with durable gains that outlive the program.
Nevertheless, the negative experiences documented by some residents cannot be dismissed. Reports of perceived rigidity, punitive-feeling rules, or uneasy interactions with staff point to a climate that can compromise trust and engagement for some entrants. Specific complaints about intake processes, restrictions around personal comforts, and occasional concerns about safety or supervision reveal a risk that the environment may feel more prison-like than restorative to certain individuals. There are also claims about access to contraband and inconsistent enforcement of policies, which underscore the importance of verifying current practices and monitoring systems before committing a loved one to this setting.
For decision-making, it pays to enter with clear questions and expectations. Prospective families should probe hours of supervision, night staff coverage, and the staff-to-resident ratio; clarify how medications are managed and how quickly a resident can access medical care; and insist on a transparent discharge and aftercare plan, including ongoing outpatient contact and guaranteed transition supports. Touring the facility, speaking with current residents or alumni, and requesting a detailed day-by-day schedule can illuminate whether the culture matches the family's goals. While many report meaningful, even transformative, recovery, the range of experiences means diligence is essential.
In the end, Crossroads II offers a potent option for women seeking a comprehensive, trauma-informed recovery pathway with strong clinicians and a clear post-program plan. It is not the universal solution for every case; alternatives may be preferable when safety concerns, staffing consistency, or a less restrictive environment are paramount. Families should proceed with a measured, investigative approach: assess fit for the resident's temperament and medical needs, verify current policies and protections, and compare with other established programs. When the fit is right, the program can be the turning point that yields lasting sobriety, recovered identity, and a supported trajectory beyond treatment.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International Jetport (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crossroads II in Portland, ME is an exceptional assisted living community that provides a comfortable and supportive environment for seniors. Our community offers a wide range of amenities to ensure that our residents have everything they need for a fulfilling and enjoyable lifestyle.
When it comes to accommodations, our residents can expect fully furnished living spaces that are thoughtfully designed to promote comfort and convenience. The dining room is the perfect place for residents to enjoy delicious meals prepared by our talented culinary team who can also cater to special dietary restrictions. Additionally, our housekeeping services ensure that all common areas and individual living spaces are kept clean and tidy.
For those who love the outdoors, we offer beautiful garden areas where residents can relax, socialize or engage in gardening activities. Our outdoor spaces provide a serene retreat for moments of tranquility.
We understand the importance of staying connected in today's digital age. That's why we provide telephone and Wi-Fi/high-speed internet access throughout our community, enabling residents to easily communicate with loved ones or browse the web.
At Crossroads II, we prioritize the well-being of our residents by offering a variety of care services tailored to meet their individual needs. Our dedicated staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate closely with health care providers to ensure that our residents receive the necessary medical attention and support.
Residents with specific dietary requirements can rest assured knowing that we offer specialized meal preparation and service options. From diabetes diets to other dietary restrictions, we are committed to providing nutritious meals that meet each resident's unique needs.
Transportation is made hassle-free as we arrange transportation for medical appointments as well as facilitate connections with nearby physicians or hospitals when needed.
To foster an active lifestyle, we curate scheduled daily activities designed to engage residents physically, mentally, and emotionally. Whether it's participating in group exercises or joining in on creative workshops or entertainment events at theaters nearby, there will always be something to suit everyone's interests.
Conveniently located, our community is surrounded by numerous amenities that enhance the overall living experience for our residents. With 13 cafes, 4 parks, 10 pharmacies, and 39 restaurants nearby, there are endless opportunities for residents to explore their local community and enjoy various recreational activities.
At Crossroads II in Portland, ME, we strive to provide an unparalleled assisted living experience where residents can maintain their independence while receiving the support they need.
Crossroads II is located at 575 Forest Avenue, Portland, ME 04101 in Cumberland County, Maine
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