Crossroads II is an assisted living community in Portland, ME.
Information last verified:
575 Forest Avenue, Portland, ME 04101
For more information about senior living options: (866) 208-4318
3.5 from 45 reviews
5 stars
25
4 stars
3
3 stars
0
2 stars
2
1 stars
15
Overall Review of Crossroads II
common25 reviews mention this
Clinicians are a major focus
Residents and patients consistently describe clinician support as central to their experience.
Across reviews, people repeatedly mention clinicians, psychiatrists, nurses, and other staff as knowledgeable and supportive, including help finding appropriate next steps and maintaining a supportive daily atmosphere. Several reviews also describe shortcomings, such as feeling dismissed, lied to, or mishandled when concerns were raised, and one review reports a lack of follow-up after discharge. Even among negative experiences, reviews still center staff behavior and communication as the reason the experience felt better or worse.
common6 reviews mention this
Programming is structured and group-based
Reviews frequently describe a structured program built around groups and daily programming.
Many reviews mention structured programming, including group sessions and participation across levels of care, such as PHP and IOP, with residents describing learning coping skills through organized treatment. Some reviewers also reference evening meetings in the sober community and a structured environment that offers routine and consistent programming. A few critical reviews contrast this structure with feeling overly rigid or poorly responsive to individual needs.
differentiator11 reviews mention this
Support targets SUD and eating disorders
Residents describe treatment that addresses both substance use and eating disorders.
A common thread in reviews is that the program is positioned for both substance use disorders and eating disorders, with multiple people referencing their recovery from one or both conditions. Some reviews describe trauma-based approaches and specific therapy foundations like DBT and CBT, while others describe transitions across residential, PHP, and IOP as part of their care. At the same time, a small number of reviews explicitly question whether the track assignment and clinical handling matched their presenting concerns.
caveat6 reviews mention this
Concerns about rules and fit
Some reviews raise concerns about how care is assigned and how rules are handled.
Several critical reviews describe experiences where the treatment felt mismatched or not personalized, including reports that concerns were not listened to and that discharge and follow-up did not feel adequately planned. Other reviews call out perceived over-control or intrusive monitoring, along with complaints about rigid rules, inconsistencies, or staff not accommodating specific needs. There are also concerns described around weekend admissions and decision-making that felt confusing or unfair.
common3 reviews mention this
Facility feels homey and clean
Multiple reviews describe the facility as clean and comfortable.
A few reviews mention the residential setting as homey and comfortable, and one reviewer specifically calls out cleanliness. Some people also describe feeling welcomed and at home once staff and the environment support them, which reinforces that comfort is part of what drives positive experiences. Other reviews do not dispute the environment directly, but their criticisms focus more on treatment handling than the physical space.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
10 resident community capacity
Types of Care
Assisted Living
Amenities
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Transportation
Portland International Jetport (2 miles away)
Care Services
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Walgreens (0.1 miles)
CVS Pharmacy (0.3 miles)
Walgreens (1 miles)
Apothecary By Design (1 miles)
Rosemont Pharmacy (1.1 miles)
CVS Pharmacy (1.1 miles)
The Pharmacy (1.1 miles)
Cafes
Coveside Coffee (0.2 miles)
The Holy Donut (1 miles)
Bintliff's American Cafe (1.1 miles)
Tandem Coffee + Bakery (1.2 miles)
Tandem Coffee Roasters - Cafe & Roastery (1.3 miles)
Yordprom Coffee Shop (1.3 miles)
Starbucks (1.4 miles)
Restaurants
Woodford F & B (0.2 miles)
Bubba's Sulky Lounge (1.1 miles)
Rising Tide Brewing Company (1.2 miles)
Hot Suppa (1.3 miles)
Portland Zoo (1.3 miles)
Uncharted Tea (1.3 miles)
Leeward (1.4 miles)
Physicians
Eyecare Today (0.3 miles)
Access Wellness (0.4 miles)
Chest Medicine Associates (0.6 miles)
Mkm Ent Associates at Mercy (0.6 miles)
Valdez, Joseph Dr - Portland Internal Medicine (0.6 miles)
InterMed Women's Health (0.9 miles)
Greater Portland Pediatric Associates (1 miles)
Hospitals
HealthSouth (0.6 miles)
Maine Medical Center-Brighton Campus (0.6 miles)
The Barbara Bush Children's Hospital (1.1 miles)
Maine Medical Center - Chaplain's Office (1.2 miles)
Crossroads II is located at 575 Forest Avenue, Portland, ME 04101 in Cumberland County, Maine
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Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Family caregivers face emotional, legal, and practical challenges when elderly parents refuse assisted living, often due to fears of losing autonomy. Open conversations and professional assessments can help address these concerns while exploring alternatives and ensuring safety, potentially leading to legal guardianship if necessary.
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10 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Portland International Jetport (2 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Small, intimate 6-bed setting enabling personalized care
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