575 Forest Avenue, Portland, ME 04101
For more information about senior living options: (844) 490-3973
Crossroads gave her life back, providing safety, stability, and space to breathe. The staff were compassionate, caring, and non-judgmental. It taught DBT and CBT foundations and gave practical coping skills she still uses daily. She felt seen and cared for, and began to believe healing was possible. Crossroads helped her build a new identity beyond addiction and feel safe in her body and the world. The facility is homey and comfortable, with structured groups and supportive staff. The program offers a well-rounded, multi-stage approach with residential, PHP, and IOP, plus aftercare planning. They welcomed newcomers from the first hello and provided ongoing support with clinicians and dietitians.
The reviewer warned that Crossroads should not be used for eating disorder patients because the program caused irreversible trauma to their daughter. The facility was described as prison-like, with all female residents, frequent fighting and cliques, and rude staff. They complained about strict rules - no caffeine or sweets, but plenty of bread - and a regimen that left them uncomfortable without adequate relief for injuries like broken ribs. They stated they were not allowed to call for a ride, were forced to pack in ten minutes, and had to stand in a breakdown lane for two hours in 20-degree weather waiting for a ride. They claimed they were offered drugs twice and that staff did not check residents well enough to prevent drug entry. A reviewer noted that Medicare/Medicaid found fault with the care provided. A former client concluded Crossroads was not the right place for them and urged others to seek alternatives. They described the eating-disorder treatment there as their worst among many experiences.Crossroads appears to be a residential treatment program that many people credit with reawakening their lives, while a smaller handful describe harrowing experiences that left them feeling unsafe or dismissed. Taken together, the reviews sketch a program that can offer deep hope and tangible recovery for some, but that also shows significant inconsistencies in experience, staff behavior, and daily logistics for others.
For a large portion of reviewers, Crossroads is described as a sanctuary where recovery begins with being seen, heard, and treated with genuine care. They recount arriving in a state of desperation from addiction and an eating disorder, and finding in the team - clinicians, a psychiatrist, a nurse, a dietitian, and many other staff - a steadfast presence. The residential phase is portrayed as a place of safety, stability, and structure, where participants learn the fundamentals of dialectical behavior therapy (DBT) and cognitive-behavioral therapy (CBT) and acquire practical coping skills that they carry forward. The 1:1 sessions with clinicians and dietitians are highlighted as pivotal in uncovering long-buried pieces of self-understanding, allowing clients to confront trauma in a supportive framework without judgment. For many, the sequential progression from residential care to partial hospitalization (PHP) and then to intensive outpatient programs (IOP) is experienced as a coherent continuum of care that helps them re-enter the world with new tools and a more grounded sense of self.
Several reviewers emphasize the program's holistic, multi-disciplinary approach. They note that Crossroads doesn't just treat symptoms but works on identity and meaning - helping individuals move from definitions shaped by addiction or eating disorders to a more integrated sense of who they are, beyond their illnesses. The program is praised for its comprehensive planning, including aftercare: arranging safe, stable housing options after discharge, continuing weekly clinician appointments, and offering resources for loved ones who are also navigating the family and social dimensions of recovery. Some reviews specifically highlight the program's flexibility and inclusivity, including accommodations for external obligations and visits (such as supporting a parent's DHHS involvement with a young child) and the ongoing care that extends beyond graduation from the core program. The atmosphere, described by several as homey, comfortable, and supportive, contributes to a sense of belonging within a community of women who share similar struggles and aspirations.
A subset of reviewers offer glowing endorsements that the program truly changed their lives. Expressions like "the program saved my life," "Crossroads gave me my life back," and "I've built a new identity" underscore how transformative experiences can be when the staff's compassion aligns with effective clinical approaches. In these accounts, the care team is described as compassionate, non-judgmental, and consistently available - someone to turn to whenever a moment of doubt or fear arises, with the promise of ongoing growth rather than a finite cure. Even areas that touch on difficulty - like the presence of in-house speakers during the COVID era or the ability to participate in classic sober communities - are depicted as adaptive features that strengthen recovery and keep clients connected to a larger network of support.
Yet, a number of reviews paint a far more problematic picture. In some cases, the same environment that feels safe and nurturing to one person is described as claustrophobic and punitive to another. Reviewers recount a tightly controlled, all-female living situation where cliques and tension run high, and where not all staff interactions feel supportive or respectful. One former client described the experience as being imprisoned: no caffeine or sweets, but bread dominates meals, and the individual felt physically uncomfortable due to broken ribs with little notable comfort or relief offered. The sense of urgency around leaving can be acute, and at least one reviewer relayed a negative departure experience in which they were not allowed to call for a ride, were told to pack rapidly, and were effectively left standing in a breakdown lane in freezing weather for hours. Such accounts raise concerns about patient autonomy, safety protocols, and the management of secure and humane discharge processes.
Other reviewers raise red flags about safety and integrity within the facility. Allegations include failing to adequately check for contraband, making it easy to bring drugs onto the premises, and even reports of staff offering drugs - serious claims that contrast sharply with the expectations of a treatment environment. A parenthetical note about a Medicare/Medicaid complaint being found fault with, coupled with a lack of follow-up, adds another layer of caution for potential clients and their families. The COVID-era shift away from community-based meetings to in-house programming is cited as a disruption by some, suggesting that what is otherwise a robust sense of community can be altered by external health mandates, with mixed effects on the quality and variety of recovery supports available.
Taken together, the reviews suggest a program that can deliver powerful, life-affirming results for many participants while also showing notable gaps in consistent quality and safety for others. The strongest praise centers on the human elements - the clinicians' empathy, the sense of being seen, the practical skills learned, and the ongoing continuity of care that helps people rebuild lives that feel meaningful beyond illness. The most troubling feedback centers on environmental and operational concerns: a perceived punitive atmosphere, tense interpersonal dynamics among residents, inadequate responses to physical discomfort or medical needs, abrupt discharge practices, and questions about safety and accountability. For families and prospective clients, the spectrum of experiences implies that success may hinge on a combination of individual fit with staff, the specific program track chosen (residential, PHP, or IOP), and the degree to which personal safety, autonomy, and wellbeing are actively prioritized and monitored.
If you're considering Crossroads or helping a loved one navigate the decision, it may be helpful to gather as much current information as possible about the facility's policies, staffing ratios, and patient rights, and to seek out current client testimonials about the specific track you're exploring. The program's potential to catalyze profound personal transformation is evident in many reviews, but so is the reality that experiences can diverge dramatically. The path to recovery is deeply personal, and finding a setting that aligns with one's values, safety needs, and logistical realities is crucial for lasting progress.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International Jetport (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crossroads II in Portland, ME is an exceptional assisted living community that provides a comfortable and supportive environment for seniors. Our community offers a wide range of amenities to ensure that our residents have everything they need for a fulfilling and enjoyable lifestyle.
When it comes to accommodations, our residents can expect fully furnished living spaces that are thoughtfully designed to promote comfort and convenience. The dining room is the perfect place for residents to enjoy delicious meals prepared by our talented culinary team who can also cater to special dietary restrictions. Additionally, our housekeeping services ensure that all common areas and individual living spaces are kept clean and tidy.
For those who love the outdoors, we offer beautiful garden areas where residents can relax, socialize or engage in gardening activities. Our outdoor spaces provide a serene retreat for moments of tranquility.
We understand the importance of staying connected in today's digital age. That's why we provide telephone and Wi-Fi/high-speed internet access throughout our community, enabling residents to easily communicate with loved ones or browse the web.
At Crossroads II, we prioritize the well-being of our residents by offering a variety of care services tailored to meet their individual needs. Our dedicated staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate closely with health care providers to ensure that our residents receive the necessary medical attention and support.
Residents with specific dietary requirements can rest assured knowing that we offer specialized meal preparation and service options. From diabetes diets to other dietary restrictions, we are committed to providing nutritious meals that meet each resident's unique needs.
Transportation is made hassle-free as we arrange transportation for medical appointments as well as facilitate connections with nearby physicians or hospitals when needed.
To foster an active lifestyle, we curate scheduled daily activities designed to engage residents physically, mentally, and emotionally. Whether it's participating in group exercises or joining in on creative workshops or entertainment events at theaters nearby, there will always be something to suit everyone's interests.
Conveniently located, our community is surrounded by numerous amenities that enhance the overall living experience for our residents. With 13 cafes, 4 parks, 10 pharmacies, and 39 restaurants nearby, there are endless opportunities for residents to explore their local community and enjoy various recreational activities.
At Crossroads II in Portland, ME, we strive to provide an unparalleled assisted living experience where residents can maintain their independence while receiving the support they need.
Crossroads II is located at 575 Forest Avenue, Portland, ME 04101 in Cumberland County, Maine
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