408 Brighton Avenue, Portland, ME 04102
For more information about senior living options: (844) 490-3973
The staff were friendly and knowledgeable. The triage nurses were the best and very attentive. A CAT scan and an accurate diagnosis saved their life last year, and they were very grateful. The urgent care team did a great job getting them through a painful shoulder dislocation. The CAT scan technician was sweet, gentle, kind, and friendly. The pain center is a nice place to come and get help.
The patient-to-staff ratio is horrendous, with nurse bells ringing forever and rooms that are rundown with little privacy. The IV caused nerve damage and staff failed to respond for 30 minutes, leaving the arm numb and later infected. The facility bills itself as an ER, not urgent care, and is accused of fraudulent naming. A skin infection visit was billed over $1,000 after an initial $300 self-pay quote. The billing practices are described as outrageous and money-hungry, even for non-emergency visits. Radiology is plagued by long waits and rude staff, with poor management. COVID-19 tests resulted in about $2,000 in bills due to inconsistent charges and denial of coverage. Appointment scheduling is unreliable, with delays and no follow-through on rescheduling. The environment is overcrowded and understaffed, making it unsafe for patients. Communication about a loved one is terrible, with long hold times and unhelpful staff.Brighton A in Portland, ME is best suited for families and individuals who want rapid access to urgent-care?type services for non-emergency issues and who are comfortable with a no-frills, fast-paced setting. When a quick cast, X-ray, or evaluation is all that's needed, this site can deliver, often with a level of efficiency that outpaces slower clinics. However, it comes with trade-offs: a clinical environment that feels dated, rooms that are functional but worn, and limited privacy in crowded spaces. The patient-to-staff dynamic is variable: some visits flow smoothly with competent, courteous care; others reveal strains in staffing and throughput. The bottom line: it's operationally capable for straightforward concerns, but not a reassuring sanctuary for those seeking quiet, high-touch comfort or up-to-date amenities.
Those who should consider alternatives are families prioritizing privacy, calm surroundings, predictable billing, and consistent, well-staffed operations. The reviews consistently flag issues around understaffing and high patient loads, which can translate into long waits, rushed interactions, and inconsistent follow-through. Billing stories range from vague or surprising charges to purported ER-level fees, undermining trust at the moment of need. For seniors with complex care plans or residents requiring attentive hands-on supervision, the risk of delayed responses or overwhelmed triage can be consequential. If a newer, cleaner environment with transparent pricing and steadier scheduling is non-negotiable, it's prudent to explore other MaineHealth options or independent urgent-care centers that advertise stronger staffing models and clearer upfront costs.
On the upside, Brighton A can feel efficient on the right day. Positive experiences cite fast triage, prompt X-rays, and care teams that are professional, friendly, and decisive - sometimes delivering a same-day prescription and tests when needed. There are accounts where imaging results are available quickly, and where nurse practitioners or PAs provide practical, trusted guidance. The pain center and certain clinicians are praised, and a few visits culminate in lifesaving diagnostics like CAT scans that underscore the potential value of access here. Yet these pros are inconsistent enough to be meaningful: a fraction of visits are marred by long waits, miscommunications about bills, and perceptions of overbilling for what amounts to urgent care. The gap between the best and worst experiences centers on administration, communication, and the reliability of staffing.
For those weighing Brighton A, a disciplined pre-visit checklist helps protect the wallet and the timeline. First, confirm whether the encounter will be billed as urgent care or emergency room - some reviews report ER-level copays and fees that surprise patients. Request a clear itemized estimate for all tests, procedures, and any professional fees, and ask for an itemized bill after the visit to verify line-item charges. Inquire about wait-time predictability, whether a private room is possible for sensitive issues, and how follow-up communications will be handled. If the condition is non-urgent but uncomfortable, consider alternatives with reputations for steadier scheduling and clearer billing. For emergencies, decide quickly where the most reliable, transparent option lies, bearing in mind that this site's strength is speed and testing, not breadcrumb-free clarity around costs.
Several reviews anchor the cautionary tone: a high-stakes safety concern when an IV caused numbness and later infection highlights how even routine procedures can go off-script; repeated stories of delayed responses and hallway waiting illustrate staffing strain; and billing chaos - from misquoted self-pay quotes to "professional fees" that inflate the bill - remains a recurring pitfall. Complaints about radiology delays, poor communication, and appointment rescheduling gaps paint a portrait of a facility where demand outpaces capacity on some days. Yet the same site earns praise for compassionate staff, quick testing in many visits, and moments when triage and imaging converge to provide swift relief. The contrast matters for decision-making: if risk tolerance prefers speed and decisive testing in exchange for administrative fragility, Brighton A may fit; if reliability and a noninflated, well-explained bill are non-negotiable, look elsewhere.
In short, Brighton A is a pragmatic option for urgent-care needs where speed and access to tests matter more than pristine facilities or perfectly predictable costs. It serves well when visits are straightforward and patients can tolerate a busy environment with variable staffing. The main caveat is the inconsistency in administration and billing, plus the dated ambience and privacy limitations that can erode confidence during a health event. Families should steer toward this site if upfront pricing isn't weaponized by surprise charges and if there's room to maneuver around potential wait times. For those who prize transparent, stable billing, private, modern settings, or comprehensive ongoing supervision, alternatives deserve careful comparison before committing.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International Jetport (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Brighton A in Portland, ME is a premier assisted living community that provides exceptional care and support to its residents. The community offers a range of amenities to ensure comfort and convenience including a dining room where delicious meals are served, fully furnished accommodations, a beautiful garden for residents to enjoy, housekeeping services to maintain cleanliness, move-in coordination to assist with the transition process, outdoor space for relaxation and recreation, telephone and Wi-Fi/high-speed internet access for staying connected.
At Brighton A, the well-being of our residents is our top priority. Our dedicated team of caregivers provide assistance with activities of daily living such as bathing, dressing and transfers. We also coordinate with health care providers to ensure that residents receive the necessary medical attention and support. For those with special dietary needs or restrictions, our dining services accommodate their requirements. We offer diabetes diet options and can accommodate special dietary restrictions.
Engaging activities are an integral part of life at Brighton A. Residents can participate in scheduled daily activities that promote socialization and enjoyment. Additionally, there are numerous amenities nearby that cater to different interests. With 12 cafes, 5 parks, 11 pharmacies, 25 physicians, 35 restaurants, 4 transportation options, 1 theater nearby, residents have easy access to various services and entertainment options.
The safety and well-being of our residents are paramount. We provide medication management services to ensure that medications are taken properly and on time. Transportation arrangements are available for medical appointments for added convenience.
Choose Brighton A in Portland, ME for a comfortable assisted living experience where your loved ones will be cared for by dedicated professionals in a vibrant community surrounded by various amenities and nearby services.
Brighton A is located at 408 Brighton Avenue, Portland, ME 04102 in Cumberland County, Maine
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