23 Pleasant Street, Lewiston, ME 04240
For more information about senior living options: (844) 490-3973
The respiratory therapist was extremely helpful and made the experience better. Heidi was great and explained all the new features; Ann Marie explained the financial aspects. The service was quick, friendly, and complete. The staff were very nice and always helpful. They were super helpful in getting a POC for a trip on a plane. They consistently provide oxygen refills and supplies on time, and the staff are friendly and kind. The installer was courteous and efficient, and very pleasant. The sleep tech gave thorough explanations of the CPAP device and its use. Everyone was very nice, helpful, and explained everything in detail. Coastal Med Tech staff are courteous and prompt; they explain usage well and are recommended to others. Heidi was thorough and knowledgeable about the CPAP machine; the experience was pleasant. The delivery person was wonderful and kind; Coastal Med Tech was great to work with. The company is very professional and friendly. Bill Waning provided on-time, efficient, polite service; highly recommended. Ben delivered items; was pleasant, professional, and efficient; ensured understanding.
The customer was unhappy that their old bed was removed. The mattress was damaged and replacement could not be delivered promptly, forcing the customer to sleep in a recliner. The receptionist's scheduling call felt rushed, and the customer was confused about charges and monthly payments, feeling ignored when raising concerns. The bed remote malfunctioned and the mattress was very thin and uncomfortable. Some staff members were described as gossiping on the phone, smoking, and giving outdated or incomplete information about needs and supplies. There was no home service; the customer had to go to the office, which was difficult for someone who was sick. The customer waited weeks (over seven) for replacement filters and supplies, with unclear reordering processes and little follow-up. There were missed calls and a lack of timely callbacks about issues with equipment. One reviewer noted a device that would not work and ongoing difficulties obtaining a replacement.The collection of experiences shared paints a picture of a company that, for the most part, delivers on friendliness, patience, and professional knowledge. Across many reviews, customers repeatedly commend the staff for being friendly, patient, and genuinely helpful. Respiratory therapists and sleep techs are praised for taking the time to explain how devices work, how to use them, and what they do for patients. For first-time users in particular, the guidance seems to make a real difference, with technicians and installers walking people through setup, operation, and adjustments with clear, calm instruction. The overarching impression is that the people on the front lines - whether in the office, in the home, or at the clinic - treat patients with care and strive to make difficult situations easier to manage.
Several specific team members and moments stand out in the feedback. Heidi in the Lewiston, ME office is frequently highlighted as knowledgeable, professional, and reassuring, especially when new patients are navigating unfamiliar equipment like BiPAP and CPAP machines. Ann Marie earns gratitude for explaining the financial aspects of equipment clearly, helping patients understand costs. Deliveries and in-home service also receive strong praise, with Ben singled out for being pleasant, professional, and thorough in teaching patients how to operate and seek help if needed after delivery. The bedside manners extend to the delivery and setup staff, with customers noting courteous, efficient, and friendly interactions that make complex or intimidating equipment feel approachable. Even those in administrative roles feel the warmth, with callers and in-person staff members making patients feel heard and respected.
Travel, planning, and timely access to equipment are recurring themes in the positive feedback. Reviewers appreciate that Coastal Med Tech can arrange quick set-ups and reliable refills, and they value being able to obtain necessary items, sometimes on short notice, for trips or ongoing care. The ability to obtain a portable or plane-ready oxygen solution is repeatedly cited as a major benefit, along with the general reliability of refills and supplies. In several instances, customers mention that staff members take the extra steps to ensure everything is ready for an upcoming trip, giving patients reassurance that their treatment will continue smoothly when they are away from home.
Not every review is without fault, however. A number of comments describe situations where communication or logistics did not meet expectations. Some patients felt rushed during scheduling or billing conversations, with questions about costs, monthly charges, or insurance coverage left inadequately answered. There are calls for clearer explanations around charges and better listening when patients express concerns, especially when affordability is a pressing issue near the holidays. A few reviewers recount delays or hiccups in the ordering and reordering process for consumables like filters, hoses, and masks, which stretched into weeks or even months. In one instance, a customer expressed frustration with a lack of follow-up after being told an order was being processed, while another described a long wait for a replacement for quite essential items, underscoring a need for more reliable back-end processes.
Equipment quality and in-home experiences also show mixed results. Some customers report highly positive encounters with installation teams and service technicians, praising the attentiveness and the thorough explanations that accompany the delivery. In contrast, others recount issues with equipment that did not perform as expected - the bed remote malfunctioning, a mattress being too thin or uncomfortable, and even a smell or odor emanating from a device after a service visit. These instances highlight that while the expertise and kindness of staff are consistently valued, the physical quality of equipment and the reliability of in-home repair or replacement can significantly impact the patient experience.
Finally, there is a clear sense of loyalty and overall satisfaction among many long-term customers. Several reviews emphasize what Coastal Med Tech has meant to them over years of service, noting that the company has consistently met their needs for oxygen therapy, CPAP/BiPAP supplies, and sleep-related equipment. The sentiment is that, when everything works well, the staff's knowledge, responsiveness, and personable approach create a strong foundation of trust. Yet the notes about delays, mixed communications, and occasional equipment problems serve as a reminder that even a highly regarded service provider can improve by tightening scheduling workflows, ensuring consistent follow-up, and maintaining the highest standards across all touchpoints - from the phone to the doorstep.
In sum, the experiences converge on a clear narrative: Coastal Med Tech is a company whose strengths lie in its people. The staff's patience, clarity, and courtesy shine through in most interactions, helping patients feel supported as they adjust to new devices, navigate insurance questions, and manage ongoing care. There are meaningful opportunities to enhance reliability and communication - particularly around orders, follow-ups, and equipment quality - but the overarching impression remains positive, with customers repeatedly expressing appreciation for the care, competence, and kindness they encounter.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Twenty Three Pleasant Street in Lewiston, ME is a fully furnished assisted living community that provides a comfortable and convenient living environment for seniors. The community offers various amenities to ensure a pleasant stay for residents, including a dining room where delicious meals are served, housekeeping services to maintain a clean living space, and outdoor spaces such as gardens for relaxation and enjoyment.
Additionally, Twenty Three Pleasant Street offers move-in coordination services to assist with the transition into the community. Residents can stay connected with friends and family through telephone service and Wi-Fi/high-speed internet access provided on-site.
The care services provided at Twenty Three Pleasant Street aim to enhance the quality of life for residents. This includes assistance with daily activities such as bathing, dressing, transfers, and medication management. The community also coordinates with health care providers to ensure that residents receive proper healthcare support. For those with specific dietary needs, the community offers diabetes diets and special dietary restrictions.
Transportation arrangements are readily available for medical purposes as well as transportation to doctors' appointments. This ensures that residents have easy access to necessary healthcare services.
Residents at Twenty Three Pleasant Street can enjoy scheduled daily activities designed to promote socialization and engagement within the community.
The location of Twenty Three Pleasant Street is convenient for residents who wish to explore their surroundings. There are two parks nearby for nature enthusiasts, ten pharmacies for quick access to medications, 43 physicians for healthcare needs, 29 restaurants offering various dining options, two transportation options for further convenience, seven places of worship for spiritual fulfillment, one theater for entertainment purposes nearby and six hospitals in close proximity providing emergency medical support if needed.
Overall, Twenty Three Pleasant Street in Lewiston, ME offers a comprehensive assisted living experience with an array of amenities and care services aimed at promoting an active and fulfilling lifestyle for its residents.
This part of Lewiston, Maine offers a variety of amenities that cater to seniors looking for convenient access to healthcare, dining options, pharmacies, places of worship, and transportation services. With several physicians' offices and hospitals in close proximity, residents can easily access medical care. There are also several restaurants nearby offering a range of cuisines for dining out. Additionally, pharmacies are conveniently located for medication needs. Places of worship are also available for spiritual fulfillment. Transportation services such as taxis are easily accessible for getting around the area. Overall, this part of Lewiston provides a comfortable and convenient environment for seniors looking to settle down in the area.
Twenty Three Pleasant Street is located at 23 Pleasant Street, Lewiston, ME 04240 in Androscoggin County, Maine
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