310 Cape Road, Hollis Center, ME 04042
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They describe the check-in and check-out as quick and easy, often via QR codes or kiosks. They report door assignments by SMS after check-in and loading can begin promptly at the assigned door. They praise the self-service workflow for printing BOLs on site, reducing the need to interact with staff. They appreciate overnight parking and ample truck parking. They consider it the fastest out among three Maine plants. They note clear truck-route signage and easy directions to the facility. They mention the operation runs smoothly and efficiently even during busy periods. They remark that the yard and office staff are friendly and helpful.
The loading has been described as the worst by some drivers. The staff were described as rude and having zero customer-service skills. Long delays are common, with reports of 5+ hours to reach the dock and up to 12?18 hours in summer. Dispatchers are criticized as rude, and some drivers claim they lie when asked questions. Poland Spring in Hollis is noted for rude staff and very long waits (up to 15 hours). Yard personnel are accused of reckless driving and creating safety concerns. The facilities are inadequate, with porta-potties being the only option for drivers.The place comes across as a modern, self-serve logistics hub where the experience is built around a quick, QR- or kiosk-driven process. Drivers often remark that the system is designed for independence: you check in at a gate with a QR code or a barcode, you wear a yellow vest, you wait for a text with your assigned door, and you print or collect your documents once you're through. Several reviewers highlight that you can stay on site to complete a long break if needed, and that overnight parking is available. The overarching impression is that, when things are moving, the flow is smooth and surprisingly fast for a facility that handles many trucks at once.
The range of experiences is broad. Some drivers report very fast, almost seamless loading: doors assigned in minutes, 15 minutes to back into a door, and 40 minutes to be loaded. Others recount the opposite end of the spectrum, calling it "the worst loading" they've had or noting multi-hour waits and slow service. A few accounts describe being loaded quickly with paperwork in hand well before their appointment, while others describe complete gridlock where a door is not released for hours and waits stretch into many hours or even longer. The contrast is striking: the same self-serve setup that can deliver lightning-fast throughput for some becomes a bottleneck for others, especially when the yard is crowded.
Process details across reviews reinforce that this facility relies heavily on a high-tech, self-service workflow. You scan a QR code at the gate, check in on a tablet or kiosk, and then await SMS guidance to your door number (e.g., D37). After loading, you often receive another text and head to the office to complete checkout or print BOLs via the system. Some places allow you to handle paperwork on a tablet or iPad, printing the documents right there and moving straight to delivery. The entire sequence is designed around minimal direct human interaction, with the occasional interaction described as courteous or efficient when the staff are responsive, and frustrating when the system or personnel lag behind the pace of trucks.
Timing and appointment discipline emerge as a recurring theme. You're told that arriving on time for a delivery appointment matters, and lateness - often cited as 15 minutes - can trigger rejection or cause further delays. Yet early arrivals are common, and several reviewers note that showing up before your window can still get you checked in and parked quickly, provided the process is in sync. The system can send door assignments and green-light signals, and in many cases the initial push - gate check-in, door assignment, and the start of loading - can be done within a short window. Still, if the yard is busy, doors may sit idle for extended periods, and the "green light" moment can be delayed, sometimes for hours.
The geography and operations of the Hollis, Maine, plant are a major talking point. The site is associated with Poland Spring, and several reviewers reference getting directions to the facility via a specific truck route rather than relying on GPS. There are explicit cautions about following the truck route signs and the possibility of fines if trucks don't adhere to the approved path. Comments about the shipping and receiving offices near particular doors (for example, door numbers around 30) are common, with some reviewers bypassing the office entirely by using the QR system and going straight to the door to disconnect and seal. All of this underscores that this plant has a well-marked, route-driven process designed to handle heavy truck traffic, even as it can be easily overwhelmed on busy days.
Variability in staff performance is another clear through-line. Some reviewers praise the yard traffic coordinators, the office staff, and the overall approach when it's running smoothly. Others fault certain shifts for poor customer service, slow response, or a lack of urgency, with anecdotes of rude behavior, confusion, or miscommunication. There are notes about dispatchers and yard jockeys needing better coordination and a few stories of long delays that felt unnecessary or poorly communicated. The range from "great service" to "almost dysfunctional" is wide, and it seems heavily influenced by the day's volume and the particular personnel on shift.
A handful of specific anecdotes illustrate the highs and lows of a busy plant. Several reviewers describe efficient, back-to-back operations: check-in, door assignment, quick loading, and prompt checkout with documents printed on the spot. Others recount extreme waits - 12 to 18 hours, or even longer during peak seasons - where drivers feel forgotten, misdirected, or like they're being deprioritized in favor of other loads. There are colorfully blunt vignettes about delays, including a few jokes about waiting "long enough to fish," and even a remark that Sunday loads can stretch into multi-day events. There are also warnings about non-urgent matters - such as ensuring you have your BOL handy, or the reality that some days require patience and a willingness to let the system run its course.
Overall, this plant presents as a high-efficiency, self-service facility that can deliver very fast turnarounds on good days and underperform on others. The QR-and-kiosk workflow, door-number assignment, real-time messaging, and on-site document printing are strong capabilities that many drivers appreciate, especially when the operation isn't overwhelmed. The location's routing rules, the apparent emphasis on staying on the designated truck routes, and the ability to park overnight contribute to a practical, driver-friendly framework - when it all works as intended. However, the persistent thread of lengthy waits, occasional rude interactions, and the variability in throughput make it a place that requires patience and a willingness to adapt to the day's tempo.
For anyone planning a visit, the practical takeaways are clear: arrive prepared to follow the QR-driven process, expect to potentially wait if the yard is busy, and keep your documents ready for quick printing or digital handling. Be mindful of the specific truck-routing instructions to Hollis and the associated access rules, and understand that while some days can feel like a smooth, well-oiled operation, others can resemble a high-volume bottleneck with delays that test even the most patient drivers. In short, it's a busy, modern logistics hub that can be incredibly efficient when it's not overwhelmed, but that efficiency is not guaranteed and highly dependent on volume, time of day, and staff availability.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International Jetport (15 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hollis House in Hollis Center, ME is an assisted living community that offers a range of amenities and care services to its residents. The community boasts a dining room where residents can enjoy delicious meals prepared by the staff. The apartments are fully furnished, providing all the comforts of home. Outside, residents can relax and enjoy the beautiful garden and outdoor space.
Housekeeping services are provided to ensure that the community remains clean and well-maintained. Move-in coordination is available to assist new residents with a smooth transition into their new home. Residents also have access to telephone and Wi-Fi/high-speed internet services for staying connected with loved ones.
The care services offered at Hollis House include assistance with activities of daily living such as bathing, dressing, and transfers. There is coordination with health care providers to ensure that residents receive the necessary medical attention. The staff also provides diabetes diet management, medication management, and assistance with special dietary restrictions.
Transportation arrangement for medical appointments is available, ensuring that residents can easily access necessary healthcare services. Additionally, scheduled daily activities provide social engagement and entertainment for the residents.
For convenience, there are two cafes located nearby for those who want to enjoy a cup of coffee or a quick bite to eat. There are also two pharmacies in close proximity for easy access to medications. For spiritual needs, there is a place of worship nearby as well.
Overall, Hollis House offers a comfortable and supportive environment where seniors can receive personalized care and enjoy a range of amenities in the charming town of Hollis Center, ME.
Hollis House is located at 310 Cape Road, Hollis Center, ME 04042 in York County, Maine
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