The Inn At Atlantic Heights

Pros

• The facility offers excellent value with independent cottages and assisted living apartments, providing a variety of options for residents.
• Visitors consistently praise the fun staff and beautiful setting, making it a pleasant place to visit loved ones.
• Residents appreciate the clean and well-maintained environment at Atlantic Heights, along with the friendly staff.
• The diverse range of activities available ensures that residents are engaged and entertained on a daily basis.
• Many families find comfort in the multiple care options available at Atlantic Heights, allowing for smoother transitions as care needs change.

Cons

• The staff at the facility has shown a lack of accountability regarding lost laundry, leading to frustration among residents and their families.
• Many residents have reported issues with the young nurse, who is perceived as uncaring and too busy to address health concerns.
• The administrator prioritizes the appearance of the facility and financial gain over the actual needs of the residents.
• The elevator frequently breaks down, causing distress for residents who become stranded in their rooms or trapped inside.
• Residents consistently complain about the poor quality of food, with some stating that inappropriate items are served for breakfast.
• Several residents have experienced theft, prompting some families to feel the need to install nanny cams in their loved ones' rooms.
• There have been incidents of CRMA staff yelling at and teasing residents, leading to emotional distress among those in their care.
• The overall decline in caregiver quality has resulted in dissatisfaction from both residents and their families regarding care standards.

Review

The reviews of the assisted living facility reveal a stark contrast in experiences, with some praising the environment and services while others express deep dissatisfaction and concerns about accountability. A recurring issue mentioned in multiple reviews is the loss of personal belongings, particularly in the context of laundry services. One resident's mother reported that her laundry, which included a week's worth of clothes, towels, and bedding, was completely lost by the staff responsible for handling it. Despite her requests for reimbursement, she was informed that company policy did not allow for compensation for lost items, leaving her frustrated and feeling undervalued. Additionally, this resident noted that several other residents had experienced similar issues with lost belongings, highlighting a systemic problem within the facility’s laundry service.

In stark contrast to these negative experiences are glowing endorsements from other families who have chosen to place their loved ones in this community. Many describe it as an excellent value with features such as independent cottages and assisted living apartments. Residents enjoy engaging activities like wine and cheese socials or live music performances three times a week. Families praise the beautiful setting and attentive staff, emphasizing how pleased they were with both accommodations and food offerings. These positive testimonials reflect an environment that fosters happiness and comfort among its residents.

However, skepticism arises from reports about questionable practices among some staff members that detract from the overall positive reputation of the facility. One reviewer expressed concern regarding a young nurse who allegedly displayed indifference towards residents' health needs and was frequently hard to track down when assistance was required. This lack of responsiveness raises alarms about the level of care provided at this facility. Furthermore, complaints surfaced about administrative oversight; some family members felt management prioritized aesthetics and profit over genuine patient care.

Compounding these concerns is alarming feedback regarding inadequate security measures within the facility itself. Several residents reported instances of personal belongings going missing to such an extent that families found it necessary to install nanny cams in their loved ones’ rooms as a protective measure against potential thefts by staff or other residents. Such actions underscore a palpable sense of unease among families regarding safety within their loved ones' living environments.

The complaints extend beyond just lost items; they encompass serious allegations against caregiving staff (CRMAs) accused of mistreating residents verbally. Observations included instances of yelling at elderly individuals and making them cry—behavior unbecoming for those responsible for providing compassionate care to vulnerable populations. Reviewers noted a decline in care quality after certain CRMAs were let go but contended that those remaining should also be reevaluated based on their performance.

Lastly, recurring issues such as frequent elevator malfunctions further compound dissatisfaction among residents who rely on mobility aids or struggle with mobility-related challenges due to age-related ailments or disabilities. The breakdowns leave some stranded in their rooms or trapped inside elevators—a significant safety concern that begs immediate attention from administration to ensure proper maintenance protocols are followed consistently.

Overall, while some families laud this community as an ideal choice for independent living paired with robust assisted services, contrasting sentiments regarding accountability for lost items and inadequate caregiver conduct paint a troubling picture that must be addressed thoughtfully by management if they intend to uphold claims of quality care in such settings.

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This part of Saco, Maine, offers convenient access to a variety of essential services and amenities for senior living. With multiple pharmacies such as Walgreens and Community Pharmacy nearby, residents have easy access to their medication needs. There are also numerous dining options ranging from fast food chains like Taco Bell and McDonald's to local favorites like Garside's Ice Cream and Pacifico. For medical care, there are several physician offices in the area including Maine Optometry and Prime Care Family Practice, along with hospitals like Southern Maine Medical Center nearby. Additionally, there are recreational opportunities at parks like Talbot Park and Scarborough Beach State Park for enjoying the outdoors. Overall, this neighborhood provides a well-rounded environment for seniors looking for convenience and accessibility in their daily lives.

Pharmacies

• Walgreens (1 miles)
• Community Pharmacy of Saco (1.2 miles)
• Community Pharmacies (1.2 miles)
• Community Pharmacy (1.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)

Restaurants

• Amato's Sandwich Shops (1.1 miles)
• Taco Bell (1.1 miles)
• McDonald's (1.2 miles)
• Garside's Ice Cream (1.2 miles)
• Pacifico (1.3 miles)
• Run of the Mill Public House & Brewery (1.4 miles)
• Sea Salt Lobster (1.5 miles)

Cafes

• Starbucks (1.1 miles)
• Elements (1.8 miles)
• Beach Bagels (2.7 miles)
• Scarborough Grounds (7.7 miles)
• Tory Hill Cafe (9.4 miles)

Physicians

• Maine Optometry (1.2 miles)
• Prime Care Family Practice (2.1 miles)
• PrimeCare Physicians (2.1 miles)
• O A Center For Orthopaedics (2.4 miles)
• Beacon Eye Care (2.4 miles)
• Csi (3.4 miles)
• Gentle Dental (3.4 miles)

Hospitals

• Southern Maine Medical Center (1.8 miles)
• SMHC Medical Center (3.6 miles)
• Southern Maine Health Care (3.6 miles)

Transportation

• Enterprise Rent-A-Car (4.2 miles)

Parks

• Talbot Park (5.7 miles)
• Scarborough Beach State Park (7 miles)