United Home Care Inc

Pros

• The family was grateful for Americare's wonderful caregivers.
• Americare helped keep their father at home, avoiding a nursing home.
• If the need arises, they would be the first company they call.
• The worker and family support have a good rapport.

Cons

• The reviewer believes communication within the agency is severely flawed.
• They claim the agency misrepresented the frequency of in-home visits, noting that visits were infrequent and limited to the nurse - about twice in 1.5 years.
• They state they would not recommend the company.
• They report that the company instructed an employee to clock out without informing the family that services would stop, implying billing concerns.
• They allege the worker is lazy, spends time on her phone, and smokes outside.
• They accuse the owner and staff of dishonesty.

Review

A family story unfolds in two very different tones, connected by a single thread: the care of a loved one at home. On one hand, there is a heartfelt expression of gratitude for Americare, a company that enabled a father to stay in his own home even as his health declined. The writer explains that after the mother had passed away, the father became bedridden, and the family - working a full-time job, with sisters and a son helping when possible - could not possibly provide round-the-clock care. In this moment of exhaustion and love, Americare stepped in. The family is clear: without Americare, placing the father in a nursing home would have been the only alternative, and he did not want to leave his home. The gratitude is palpable - the family feels seen and supported, and they express a strong hope that they won't need the service again, but if the need arises, Americare would be the first call. The closing sentiment is sincere: "Thank you again Americare."

Against that backdrop of appreciation sits a sharply different reality, one that centers on flaws in communication and management. The second voice in these notes declares, with urgency, that communication within the agency is greatly flawed. A request for a team meeting was made on at least two occasions, but the response from a nurse was discouraging - the nurse suggested she was the only one being proactive about meeting. The intended purpose of such a meeting was to address a breakdown in communication and to create a healing, collaborative environment for the client. The reviewer feels strongly that this goal was dismissed or de-prioritized, implied by the line "apparently that's not important." There is also a dispute about how often someone actually visits the home: the reviewer recalls claims that a home visit occurs monthly, but asserts that this is false. In the year and a half of involvement, they say the only person who has visited the home is the nurse, and that has happened only twice.

The critique then moves to a troubling incident on the client's last day of service. The company allegedly called or texted their worker to clock out without properly informing the family support that the client would no longer be serviced. The family and the worker managed to maintain a good rapport, and the worker notified the family support themselves rather than letting the situation go uncommunicated. The company's stated rationale was troubling to the reviewer: they claimed they did not tell the worker to leave, only to clock out because they could not bill for the service. This discrepancy - between what the family understands is happening and what the company claims - adds another layer of frustration and distrust in how the service is managed and billed.

Interwoven with these issues are direct accusations about the workers' conduct and the overall integrity of the leadership. The reviewer singles out the worker as being "lazy," constantly on her phone, stepping outside to smoke, and doing little to fulfill her duties. Coupled with that is a pointed accusation against the owner and staff as dishonest. Taken together, these statements convey a sense of betrayal: the care that had been appreciated in the home for the father is undermined by what the reviewer perceives as mismanagement, poor oversight, and a lack of accountability on the administrative side.

Despite the harsh critique, the two accounts illuminate a complex picture of a home-care arrangement. The initial message of gratitude underscores how essential in-home care can be for families facing caregiving duties alongside full-time work and other responsibilities. Americare is credited with enabling a father to remain in his own home and avoid a nursing facility, a preference that mattered deeply to the family. Yet the negative feedback points to systemic issues - gaps in communication, inconsistent home visits, and troubling decisions around scheduling and billing - that can erode trust and satisfaction even when the immediate care being provided is valued.

In the end, the family expresses a desire to have Americare in their corner should the need arise again. They would be willing to call the company first, reflecting that the service included a critical and appreciated element: compassionate, at-home care. At the same time, they caution future clients about perceived communication failures, a lack of clarity around visits, and concerns about management practices. The contrasting voices - one of deep gratitude and one of pointed accusation - together paint a portrait of a company capable of delivering meaningful, life-preserving care, but one whose processes and accountability may need improvement to protect the trust and safety of families and the elderly they seek to serve.

Physicians

• All Seasons Family Care (0.1 miles)
• Renal Associates (0.6 miles)
• Complete Cardiovascular Center (0.6 miles)
• Oncology Associates Of (0.7 miles)
• Oliver Road Medical Clinic (0.8 miles)
• The Orthopaedic Clinic (0.8 miles)
• Delta Vein Care (0.9 miles)

Cafes

• Starbucks (0.1 miles)
• CC's Coffee House (0.8 miles)
• Daily Press (1.9 miles)

Restaurants

• Waffle House (0.2 miles)
• Not Just Pie (0.6 miles)
• Taco Bandido (0.6 miles)
• Newks Express Cafe (0.8 miles)
• Popeyes Louisiana Kitchen (0.9 miles)
• Catfish Charlie's (1 miles)
• Whataburger (1 miles)

Places of Worship

• Forsythe Avenue Christ of Christ (0.5 miles)
• Progressive Baptist Church (1.1 miles)
• Christian Community Ministries (1.8 miles)
• TheTable (1.9 miles)
• St Matthews Church of Christ Holiness (2.2 miles)
• Zion Spring Baptist Church (2.3 miles)
• First United Methodist Church (2.6 miles)

Pharmacies

• Aron's Pharmacy (0.6 miles)
• Community Pharmacy (0.6 miles)
• Walgreens (1.2 miles)
• Professional Care Pharmacy (1.2 miles)
• Super 1 Foods (1.2 miles)
• Super 1 Pharmacy & Optical Store (1.2 miles)
• Centramed Radiopharmacy (1.7 miles)

Hospitals

• Blue Cross Blue Shield Of Louisiana (1.4 miles)
• St Francis Specialty Hospital (1.9 miles)
• St Francis Mdeical Center (2 miles)
• Ouachita Community Hospital (2.7 miles)
• Allegiance Health Management (2.9 miles)
• Saint Francis Medical Center (2.9 miles)