United Home Care Inc in Monroe, LA

Pros

• The caregivers at Americare are wonderful.
• The family is grateful to Americare for caring for their father.
• Americare helped keep their father at home instead of a nursing home.
• If the need arises, the family would call Americare first.
• There is a good rapport between the worker and family support.

Cons

• The agency's communication is greatly flawed.
• The nurse claimed she was the only one being proactive about meetings, indicating poor communication.
• The agency misrepresented visit frequency, with monthly visits claimed but in reality only the nurse had visited twice in 1.5 years.
• The company told a worker to clock out without informing family support that the client would not be serviced, citing billing as the reason.
• The worker is described as lazy, always on the phone and outside smoking.
• The owner and staff are dishonest.
• The reviewer would not recommend the agency.

Review

This community is best suited for families that want to keep an elderly loved one at home and lean on a dedicated caregiving team to provide day-to-day support. When the right caregivers are in place, the arrangement can dramatically reduce the burden of long-term at-home care and help avoid a premature move to a nursing facility. The strongest testimony from families centers on the compassionate, hands-on caregivers who enabled a bedridden parent to remain in familiar surroundings and spared others from around-the-clock supervision. For households where that personal, in-home presence is the core objective and they can tolerate occasional lapses in communications, this provider can still be a compelling option.

But there are clear reasons to consider alternatives. The overall rating sits at 2.7 from seven reviews, signaling mixed experiences across multiple families. A sizable share report not only uneven service delivery but also persistent concerns about how the agency communicates, coordinates, and documents care. In practical terms, this means that while some families experienced excellent bedside care, others faced gaps that undermined reliability and trust. If a family cannot tolerate repeated communications hiccups or questions around service continuity, it is prudent to look at other agencies or care models with stronger track records of consistent staffing and transparent operations.

The key pros - most notably attentive caregivers and the ability to keep a loved one at home - partially offset the major cons when the care team is stable and responsive. When caregivers are genuinely engaged, the family gains meaningful respite, reduced hospitalization risk, and a clearer sense that mom or dad is receiving consistent attention in their own residence. These advantages are most valuable when paired with dependable scheduling, proactive updates, and a clear point of contact. In environments where those conditions hold, the in-home model delivers tangible quality-of-life improvements and meaningful relief for busy families.

However, the most troubling cons center on communication breakdowns, misalignment on visits, and questions around accountability. Several reviews describe meetings that never materialize, despite requests, and the impression that monthly home visits are not actually happening as claimed. There are troubling anecdotes about how staff scheduling and billing were handled, including indications that employees were told to clock out without proper family notification. Allegations of dishonest practices and a lack of proactive oversight further erode confidence. In short, when communication falters and management oversight is perceived as weak, the very benefits of home-based care can quickly erode into frustration and distrust.

For families navigating a choice, the prudent path includes concrete safeguards. Demand a clearly written care plan with assigned responsibilities and a named care coordinator who is accessible for regular updates. Insist on a predictable, published schedule of visits and documented progress notes after every shift. Obtain a transparent billing policy, including a straightforward explanation of what triggers visits, what would cause a cancellation, and how changes are communicated. Before signing, request current references and a recent performance snapshot from the agency, and set up a structured escalation process to address problems as soon as they arise.

The bottom line is practical and decision-oriented: this provider can work when the caregiving team is steady, responsive, and communicative, delivering the core advantage of in-home care - family members relieved of constant supervision. Yet the weight of negative experiences in the reviews makes it essential to scrutinize reliability, transparency, and accountability before commitment. If the desired standard is consistent communication, timely updates, and ironclad trust in scheduling and billing,7420 it may be wise to compare other local options that demonstrate steadier performance and clearer service governance. In Monroe, there are viable alternatives that may offer comparable in-home benefits with stronger reliability, ensuring families do not have to trade peace of mind for the comfort of home.

Physicians

• All Seasons Family Care (0.1 miles)
• Renal Associates (0.6 miles)
• Complete Cardiovascular Center (0.6 miles)
• Oncology Associates Of (0.7 miles)
• Oliver Road Medical Clinic (0.8 miles)
• The Orthopaedic Clinic (0.8 miles)
• Delta Vein Care (0.9 miles)

Cafes

• Starbucks (0.1 miles)
• CC's Coffee House (0.8 miles)
• Daily Press (1.9 miles)

Restaurants

• Waffle House (0.2 miles)
• Not Just Pie (0.6 miles)
• Taco Bandido (0.6 miles)
• Newks Express Cafe (0.8 miles)
• Popeyes Louisiana Kitchen (0.9 miles)
• Catfish Charlie's (1 miles)
• Whataburger (1 miles)

Places of Worship

• Forsythe Avenue Christ of Christ (0.5 miles)
• Progressive Baptist Church (1.1 miles)
• Christian Community Ministries (1.8 miles)
• TheTable (1.9 miles)
• St Matthews Church of Christ Holiness (2.2 miles)
• Zion Spring Baptist Church (2.3 miles)
• First United Methodist Church (2.6 miles)

Pharmacies

• Aron's Pharmacy (0.6 miles)
• Community Pharmacy (0.6 miles)
• Walgreens (1.2 miles)
• Professional Care Pharmacy (1.2 miles)
• Super 1 Foods (1.2 miles)
• Super 1 Pharmacy & Optical Store (1.2 miles)
• Centramed Radiopharmacy (1.7 miles)

Hospitals

• Blue Cross Blue Shield Of Louisiana (1.4 miles)
• St Francis Specialty Hospital (1.9 miles)
• St Francis Mdeical Center (2 miles)
• Ouachita Community Hospital (2.7 miles)
• Allegiance Health Management (2.9 miles)
• Saint Francis Medical Center (2.9 miles)