St Francis Medical Ctr

Pros

• The staff were helpful and kind, making the visit a great experience.
• Visits to Kitty Degree Breast Center were pleasant, with friendly, professional care and timely appointments.
• The overall experience was wonderful.
• The staff were very friendly and professional.
• The CT of the neck went seamlessly with courteous and efficient staff and minimal wait time.
• The wait time was reasonable and the staff were courteous and efficient.
• The people at the office were nice and very professional.
• Saint Francis has been great, with professional doctors and nurses.
• The ER staff provided excellent service with attentive follow-up and care.
• The MRI visit went smoothly with friendly, professional staff.
• The front desk and billing staff were very nice.
• The MRI technician Barry explained the process and helped the patient feel comfortable.
• The doctors and nurses were wonderful and compassionate.
• The experience on multiple visits was consistently excellent.

Cons

• They described the experience as the worst they've ever had at a medical facility, with hours-long waits and being left in a hallway bed.
• They reported waiting about two and a half hours for the nurse to call them back, moving between waiting rooms while others were seen.
• They felt healthcare was not prioritized, noting extremely long waits and a perception that lives were at risk while waiting (four code blues and three trauma alerts).
• They stated the NP misunderstood their symptoms, misattributing seizure history to headaches.
• They reported staff would not help when they were lying on the floor in pain, gave them medicine, and told them to go home.
• They felt devalued and that they did not matter, expressing a sense that the care team did not take their situation seriously.
• They claimed they left distressed and later faced a suicide attempt, implying the care experience contributed to a dangerous outcome.
• They mentioned issues with missing files or a lack of information, hindering their ability to receive timely care.

Review

A wide range of patients shared their experiences with St. Francis Medical Center and affiliated services, painting a consistent picture of caring, professional staff and mostly positive outcomes. Across ER visits, imaging centers, and specialty clinics, people repeatedly described teams that were friendly, compassionate, and focused on getting patients the care they needed. Several reviews highlighted how the human touch - smiles, reassurance, and clear explanations - made what can be stressful medical days feel more manageable. From the moment patients arrived to the moment they left, many noted that they felt seen, heard, and supported by the people who cared for them.

When it came to the emergency department and imaging services, the sentiment was overwhelmingly favorable, with numerous patients singling out particular nurses and technicians for praise. Bailey RN was praised for getting IVs and labs started efficiently, and Brianna RN was commended for her attentiveness, education, and careful pain management. The care team, including Dr. Petty, was described as consistently excellent, with one reviewer calling Dr. Petty "Always Awesome." Several patients also lauded the CT and MRI experiences, noting friendly, professional staff and smoother processes than they might have expected. One patient appreciated Heath's upbeat, cordial demeanor during a CT - describing the experience as in-and-out and comforting thanks to his mood.

Beyond the procedural aspects, many comments celebrated the overall atmosphere created by hospital staff. From the front desk to the treatment rooms, reviewers described a culture of courtesy, patience, and helpfulness. One patient recalled a front-desk and billing team that were "very nice," while another noted a staff member who went out of their way to guide them when they got lost. The sentiment extended to the broader team - nurses, physicians, and support personnel were consistently described as friendly, patient, and professional, with several reviewers expressing gratitude for the compassionate care they received during difficult moments.

However, not every experience aligned with that highly positive pattern. One strongly negative account described a chest-pains visit that stretched into the evening hours, with a long and stressful wait, multiple code blues, and trauma alerts. The reviewer felt that their urgent medical needs were not prioritized and that the overall wait time was excessively long. They described being left in a bed in the hallway for hours and lamented the perception that the system did not value their life in crisis. This account stood out as an important counterpoint to the otherwise glowing feedback, underscoring that wait times and process flow matter greatly to patients, especially when their health is at risk.

Amid the many positive notes, specific departments and experiences stood out as especially meaningful to patients. The Kitty Degree Breast Center was mentioned in a context of consistently pleasant visits, with emphasis on the helpful, professional health care workers. Cardiac rehabilitation drew praise for reliability and supportive care, and general statements like "the best service in an ER I have had in a long time" reflected a common theme: patients felt that, when their needs were understood, the teams were responsive and effective. Several reviews also celebrated quick, efficient visits for imaging and procedures, with one patient describing a rapid MRI process and another noting a seamless neck CT with courteous staff.

Overall, the sentiment across reviews is one of trust and gratitude for St. Francis Medical Center and its teams. People repeatedly described experiences that were not only technically competent but also warmly human - staff who listened, explained, reassured, and did what was needed to help patients feel stable and informed. A recurrent takeaway was the importance of consistent, accessible care: patients who returned for repeat visits often found the experience just as positive as the first, with multiple reviewers expressing a willingness to recommend the hospital to friends and family. In the end, many patients expressed deep appreciation for the care they received, and several offered enthusiastic endorsements, underscoring their belief that the hospital's skilled professionals and compassionate approach contribute meaningfully to the well-being and peace of mind of the communities they serve.

Restaurants

• Chicken Salad Chick (0 miles)
• Raising Cane's Chicken Fingers (0.1 miles)
• Whataburger (0.2 miles)
• Catfish Charlie's (0.3 miles)
• Newks Express Cafe (0.3 miles)
• Popeyes Louisiana Kitchen (0.8 miles)
• Catfish King Restaurant (0.8 miles)

Physicians

• Enterprise Associates Of Ne La - Wilson T Barham MD (0.1 miles)
• James Arthur Altick (0.1 miles)
• Read Eye Center (0.2 miles)
• The Eye Clinic of Monroe (0.4 miles)
• Northeast Imaging (0.4 miles)
• Oncology Associates Of (0.4 miles)
• Solecare (0.5 miles)

Pharmacies

• Walgreens (0.2 miles)
• Professional Care Pharmacy (0.2 miles)
• Super 1 Pharmacy & Optical Store (0.3 miles)
• Super 1 Foods (0.3 miles)
• Community Pharmacy (0.9 miles)
• Aron's Pharmacy (0.9 miles)
• Grifols (1.1 miles)

Cafes

• CC's Coffee House (0.3 miles)
• Starbucks (1.2 miles)
• Daily Press (3 miles)

Hospitals

• Blue Cross Blue Shield Of Louisiana (0.4 miles)
• St Francis Specialty Hospital (2.1 miles)
• St Francis Mdeical Center (2.1 miles)
• Ouachita Community Hospital (3.5 miles)

Places of Worship

• Forsythe Avenue Christ of Christ (0.9 miles)
• Zion Spring Baptist Church (1.3 miles)
• Progressive Baptist Church (1.4 miles)
• Christian Community Ministries (2 miles)
• St Matthews Church of Christ Holiness (2.1 miles)
• TheTable (2.9 miles)
• First United Methodist Church (3.4 miles)