Home Instead - Metairie, LA in Metairie, LA

Pros

• Mrs Frankie has been a blessing to the family.
• Bridget is an angel.
• The caregivers provided caring, thoughtful, and skillful care with rapid assistance in determining needs.
• Mary is an excellent and very knowledgeable caregiver.
• Danielle P. is the best and most responsible caregiver; she is always on time and very friendly.
• Nethedra "Nettie" White has been wonderful, great, and fantastic; she is upbeat and has a positive attitude, and she has cared for the mother since day one.
• Katrina has been a true angel to the mother and a dear friend, providing loving care.
• Nekki was an outstanding caregiver; Debe was wonderful and a joy to work with.
• The Home Instead staff were fantastic, with patient and kind service from all departments.
• Claudia is compassionate, proactive, and incredibly respectful, and is loved by the grandmother.
• Cynthia and Kim are two angels who give 100% and have become like family.
• Amanda is an outstanding caregiver who coaches and helps with tasks, and is prompt and attentive.
• Paige is dependable and loved by everyone.
• Julieta is the absolute best caregiver in the world; she is caring, loving, and patient.
• Ingrid Arias is excellent.
• The sitter is honest, willing to do whatever is needed, and genuinely cares for the mother.
• The caregivers are wonderful, truly caring and committed to their profession.
• Home Instead is wonderful to work with; they are highly accommodating and prioritize the client's comfort.
• The staff at Home Instead are caring, willing, compassionate, and kind.
• Geraldine is kind and loving and provides thoughtful care.

Cons

• One reviewer described the company as horrible, saying the assigned caregiver was lazy, wasteful and dirty, spent only about 30 minutes with a sister with dementia, left messes for the family to clean, and the service was canceled after no replacement was provided.
• Another reviewer called the operation the worst imaginable, criticizing the rude and inconsiderate coordinator, scheduling failures that left them without a sitter during a hospice transition, and noting an unvaccinated sitter.
• A third reviewer complained about scheduling reliability, stating that while many caregivers are great, the agency cannot provide 24/7 care and often fails to provide timely replacements, forcing the family to coordinate replacements themselves.

Review

This Metairie-based Home Instead franchise is best suited for families seeking deeply personal, non-medical in-home care that emphasizes companionship, dignity, and practical daily support. It shines when dementia-friendly routines, transportation to appointments, light housekeeping, meal planning, and hands-on tasks are central to the plan. A broad network of caregivers who feel like family keeps a steady cadence of care, with consistently courteous communication from an attentive office team. It is a practical fit for loved ones who prefer aging in place over a move to a facility and who want reliable, empathetic support that respects autonomy and familiar surroundings.

Those weighing alternatives should consider whether guaranteed 24/7 live-in coverage or more intensive medical oversight is non-negotiable. Some families report scheduling gaps or last-minute caregiver substitutions, which can create unpredictability on busy days. If a loved one requires around-the-clock supervision or highly specialized medical management, a physician-backed home health agency or an assisted living setting with guaranteed staffing may be more appropriate. For budget-conscious families, the total monthly cost can be a decisive factor, especially when high-level coverage is pursued.

The strongest reasons to choose Home Instead Metairie center on caregiver quality and relational continuity. Caregivers are repeatedly described as punctual, patient, respectful, and capable of handling a wide range of tasks with competence and warmth. The best relationships go beyond routine care: caregivers drive to appointments, assist with grooming and personal touches, and provide companionship that can ease anxiety and isolation for seniors facing dementia. Office staff and coordinators are praised for professionalism and genuine willingness to accommodate requests, often coordinating backup coverage or adjusting schedules to preserve stability in the care plan.

At the same time, the system isn't flawless. A minority of reviews recount mismatches or scheduling friction, and there can be times when a caregiver is unavailable with little notice, leaving families to bridge the gap. Some families feel the price point is steep for the level of service received, particularly when expensive care is paired with scheduling hiccups. A few negative experiences point to isolated interactions with coordinators or the confidence that not every issue is resolved immediately; these are not the norm, but they highlight the importance of clear communication and contingency planning.

Viewed through a practical lens, the positives generally outweigh the negatives, especially for families seeking compassionate, dependable support that feels like a partnership rather than a transaction. The combination of a strong cadre of caring professionals, responsive office leadership, and a culture of going the extra mile creates meaningful relief for households managing dementia, post-acute needs, or mobility challenges - where the caregiver's consistency and personality can profoundly affect daily quality of life. When issues arise, the reputation of ownership-level involvement and proactive problem-solving adds a layer of accountability that is reassuring in tense moments.

The bottom line is clear: Home Instead Metairie offers a compelling, grounded option for aging in place that prioritizes human connection and practical, non-medical support. It is particularly well-suited for families who value steady companionship, personalized attention, and a sense of partnership with caregivers who feel like extended family. Before committing, establish expectations around coverage, back-up plans for illness or caregiver absence, and a transparent understanding of costs. If 24/7 consistency or heavy medical oversight is essential, explore alternatives; otherwise, pursue a careful care plan, emphasize caregiver matching based on personality and needs, and implement a brief trial period to confirm compatibility and continuity.

This part of Metairie, Louisiana offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple physicians and hospitals nearby, residents have easy access to healthcare services. There are also several pharmacies within a short distance for medication needs. For leisure and social activities, there are cafes, theaters, and restaurants offering a variety of dining options. The proximity to transportation hubs like the airport and rental car services makes traveling convenient. Additionally, there are parks and places of worship for relaxation and spiritual fulfillment. Overall, this part of Metairie provides a well-rounded environment for senior living with essential services and recreational opportunities nearby.

Physicians

• Lakeside Women's Specialty Center (0 miles)
• Ka-Yan Tong (0 miles)
• William F. Rachal (0.5 miles)
• Mark J. Marino, MD (0.5 miles)
• Coleman IV William P MD - Coleman William P Dr III (0.5 miles)
• East Jefferson General Hospital (0.5 miles)
• Lakeside Women's Specialty Center (0.5 miles)

Pharmacies

• Walgreens (0.1 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2 miles)
• Rouses Markets (2.6 miles)
• Winn-Dixie (2.8 miles)

Cafes

• Cafe Du Monde (0.9 miles)
• Starbucks (0.9 miles)
• Corner Cafe (1.1 miles)
• Starbucks (4.2 miles)
• Café du Monde (4.4 miles)
• Grounded Coffee Cafe (4.7 miles)
• Cafe Du Monde City Park (6 miles)

Theaters

• AMC Clearview Palace 12 (1.1 miles)
• AMC Elmwood Palace 2 (3.8 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.2 miles)
• Sonic Drive-In (1.3 miles)
• Drago's Seafood Restaurant (1.8 miles)
• Sonic Drive-In (2.8 miles)
• Chick-Fil-A (3 miles)
• Raising Cane's Chicken Fingers (3 miles)
• Waffle House (3.4 miles)

Hospitals

• Tulane - Lakeside Hospital (1.4 miles)
• Ochsner Medical Center, International Department, Magnetic Resonance Imaging (3.9 miles)
• The Gayle and Tom Benson Cancer Center (4.6 miles)

Transportation

• Ride Share Pick Up (4.2 miles)
• The Club MSY (4.3 miles)
• TSA Security Checkpoint (4.3 miles)
• Main Terminal (4.3 miles)
• TSA PreCheck (4.3 miles)
• Louis Armstrong New Orleans International Airport (MSY) (4.6 miles)
• Rental Car Parking Garage (4.9 miles)

Parks

• Kenner City Park Pavilion (4.9 miles)
• Wentwood Playground (4.9 miles)
• New Orleans City Park (5.9 miles)
• Pig Newton Park (6.7 miles)

Places of Worship

• Divine Mercy Parish Saint (5.5 miles)