Midtown Care Home

Pros

• The therapy team is extremely strong and long tenured. They know their residents and typically anticipate their needs and changes proactively.
• Great place!!! Staff are friendly. Takes great care of each resident, and facility is really clean.
• Super nice place!!! Each staff are friendly, shows compassion for all of our residents needs, and the facility is super clean.
• Great experience with my grandma! Highly recommend!
• Fantastic place, great environment and awesome workers!
• Great experience with our mom at this facility.
• The staff there cares about each residents needs. Very clean facility.
• Wonderful place, takes exceptional care of my father and keeps me informed of all that they do and the condition of his well being!! All the staff are very nice and always address my concerns! Don't know what I would do without them!

Cons

• The reviewer reports rude staff and that it could take up to 45 minutes for anyone to answer a resident's call light.
• The reviewer accuses the facility of patient dumping and improper discharge preparation.
• The reviewer notes a lack of communication among staff, residents, and family members.
• The reviewer says the food was horrible and there was no water for residents.
• The reviewer mentions dehydration risk due to the use of a strong laxative with inadequate hydration.
• The reviewer describes slipping on water in the hallway, with no caution signs, and requiring emergency medical care.

Review

The overall impression conveyed by these reviews is that the facility is a place where the care team, especially the therapy staff, plays a central and highly valued role. Many residents and their families describe the therapy team as strong and long-tenured, with a deep knowledge of each resident. This familiarity translates into a sense of proactive care - staff who seem to anticipate needs and changes before they are even voiced. Across several comments, this element - the ability to predict and respond to resident needs - appears as a key driver of the positive experiences shared. In addition to expert care, reviewers consistently praise the environment as clean and welcoming, reinforcing a sense of safety and comfort from the moment one steps through the doors.

A number of reviewers highlight the warmth and friendliness of the staff. Phrases like "staff are friendly," "super nice place," and "shows compassion for all of our residents' needs" recur throughout. Families repeatedly note that the facility takes great care of each resident and that the staff maintain a genuinely caring demeanor. Cleanliness is another recurring positive theme, with several reviews describing the facility as "super clean," which many readers may associate with a well-managed and hygienic environment. These elements - friendly staff, compassionate care, and a spotless setting - together create an overall sense of trust and reassurance for families seeking care for their loved ones.

Families also emphasize the value of being kept informed. One review specifically notes that the staff "keeps me informed of all that they do and the condition of his well being," and many others echo this sentiment by praising the open lines of communication and the ability to address concerns promptly. The combination of attentive care and transparent communication appears to be a core strength, reinforcing confidence that loved ones are being looked after and that caregivers are engaged with the residents' daily experiences. This sense of connectedness to the residents' progress and well-being is repeatedly paired with praise for the staff's kindness and responsiveness.

Beyond direct care, several reviewers celebrate the facility's programmatic offerings and community life. They point to an activities department that "keeps them excited and laughing," as well as regular entertainment and weekly programs. Church services are highlighted as outstanding, and the medical director is described as being present frequently, including weekends. This robust, resident-centered programming contributes to a homelike atmosphere where residents can stay engaged, socially connected, and spiritually supported. Taken together, these elements create a comprehensive ecosystem of care that extends beyond basic medical needs to promote overall well-being and a sense of belonging.

Individual anecdotes reinforce the broader themes of strong leadership and support. One reviewer highlights John, the admissions representative, as "super helpful and very explainable to all questions," illustrating the level of personal service that some families experience from specific staff members. Several comments emphasize the consistent cleanliness and the friendly environment, with phrases like "The nursing home is really clean" and "Very nice environment" underscoring the positive atmosphere. For families navigating the transition to long-term care, these personal touches - alongside reliable facility operations - can make a substantial difference in their comfort level and trust.

Another thread within the positive feedback centers on the experience of residents who have stayed through rehab into ongoing care. Reviewers share stories of happy residents who feel secure and well-cared-for. One account notes a mother who is "extremely happy" and who chose to remain at the facility over returning to her home, with the reviewer emphasizing that the resident is "the happiest I have seen in a long time." These stories of sustained satisfaction after rehab reflect a sense that the facility can be a stable, positive home for residents as they transition through different phases of care. The emphasis on mobility, cognitive clarity, and daily activity also reinforces the idea that residents can flourish in this environment.

Yet, the collection of reviews is not without sharp contrasts. A sizeable negative account paints a very different picture: a prolonged charge of rude behavior, delayed responses to call lights (up to 45 minutes), discharge mismanagement, and poor communication among staff, residents, and families. The reviewer describes repeated failures to provide basic needs - water for the resident, timely assistance, and appropriate discharge procedures - and characterizes the facility as one where serious questions about accountability and quality of care arise. The language is stark, with warnings about patient safety and a strong admonition against using the facility, illustrating that for some families, the experience falls far short of the positive stories.

Further negative feedback centers on ongoing care frustrations within a two-week stay, specifically the difficulty of obtaining help when the resident needs to use the bathroom. The reviewer reports that call lights go unanswered for long periods, resulting in distress and frustration, and notes that simple, humane practices - like offering a bedpan or timely assistance - are not consistently followed. This account underscores a different reality from the glowing reviews and suggests that inconsistencies in staffing response times and basic care can profoundly affect the resident and family experience.

A separate, cautionary note addresses administrative and financial processes, including difficulties with refunds for overpayments after a loved one's passing. The reviewer describes repeated, unresolved attempts to secure a refund, highlighting administrative delays that can compound the stress of loss. Taken together with the care-related negative feedback, this perspective emphasizes that operational and financial aspects of the facility's management can significantly influence overall satisfaction and trust.

Overall, the landscape of reviews presents a facility with pronounced strengths in clinical care, team stability, cleanliness, and a lively, engaging environment that supports residents' physical and emotional well-being. The therapy team's expertise, the staff's compassionate approach, and the emphasis on communication and community life emerge as clear positives. At the same time, the negative experiences illustrate areas where consistency, responsiveness, safety, and administrative handling require attention. For families evaluating this facility, these narratives suggest a need to weigh the strong, person-centered care and vibrant programming against the risk of inconsistent responsiveness and administrative hurdles. Thorough in-person visits and direct conversations with staff could help prospective residents and families gauge how well the facility can meet their specific needs and expectations.

Restaurants

• Frisches (0.2 miles)
• Sonic Drive-In (0.3 miles)
• White Castle (0.4 miles)
• Little Caesars Pizza (0.5 miles)
• Amons Sugar Shack (0.5 miles)
• Cracker Barrel (0.5 miles)
• Subway (0.5 miles)

Places of Worship

• New Beginnings Youth (0.2 miles)
• Langdon Street Baptist Church (0.6 miles)
• Denham Street Baptist Church (0.7 miles)
• United Apostolic Church (0.9 miles)
• The Creek Church Somerset (0.9 miles)
• Olive Branch Ministries (1.3 miles)
• Cumberland Church of Christ (1.7 miles)

Pharmacies

• Walmart Pharmacy (0.6 miles)
• Nation's Medicines (0.7 miles)
• Walgreens (0.9 miles)
• Jay's Pharmacy (1 miles)
• Kroger Pharmacy (1.2 miles)
• Health Mart Pharmacy (1.4 miles)
• Lake Cumberland Area Drug (1.5 miles)

Physicians

• Family Allergy & Asthma (0.6 miles)
• Lake Cumberland Child Development Services (0.7 miles)
• Robert G Drake (0.8 miles)
• Imaging Center (0.8 miles)
• Betsy T Reynolds, MD (0.8 miles)
• Southern Kentucky Eye Center (0.9 miles)
• Lake Cumberland Cancer Treatment Center (0.9 miles)

Hospitals

• V A Outpatient Clinic (1 miles)
• Oakwood, a New Vista Community (1.1 miles)
• Somerset Surgery Center (1.1 miles)
• Children's Clinic (1.2 miles)
• Lake Cumberland Regional Hospital (1.8 miles)
• Kentucky Cancer Program (2.1 miles)

Transportation

• U-Haul Neighborhood Dealer (1.1 miles)
• Lake Cumberland Regional Airport (SME) (1.2 miles)
• U-Haul Neighborhood Dealer (2.2 miles)
• Express Taxi & Delivery (3.5 miles)
• U-Haul Neighborhood Dealer (4.2 miles)

Cafes

• Starbucks (1.2 miles)
• Baxter's Coffee South (2.4 miles)

Parks

• Walking Track (1.3 miles)
• General Burnside (6.4 miles)

Theaters

• Somerset Cinema (2.6 miles)