CRESTVIEW PERSONAL CARE HOME

Pros

• She is being well cared for there.
• She loves the food served there and is happier than she has been in a long time.
• She loves the facility and the people there.

Cons

• The facility is filthy, dirty, and unkept, with cobwebs in corners and dirty rooms.
• Residents are reportedly neglected, including not being bathed and showing dry skin and bug bites.
• Staff allegedly told patients to "get it yourself" when they asked for water or basic needs.
• Medications were not properly regulated and residents' money was given to an abusive ex.
• The environment is described as inhumane for sick elderly people, with calls to shut the place down.
• The food is described as worse than what would be fed to an animal.

Review

Accounts from family members and visitors to a Kentucky facility reveal a troubling divide between care and neglect, with some people praising moments of care while others recount harrowing experiences of abuse and neglect. One account from June 2020 describes the resident's mother as saying she was "being abused" and recalling that she was told to "get it yourself" when asking for water. The writer emphasizes that the mother is a person with significant medical needs, including a brain injury, oxygen 24/7, a recent open-heart surgery, and CPAP at night, which would require attentive, consistent support. The same account details multiple falls, medications that were not regulated properly, and money being given to an abusive ex, painting a picture of a facility where basic safety and financial protection were compromised. The writer challenges readers to consider the Golden Rule: "Bottom line people, treat others the way you want to be treated. Would you want to be treated that way or your loved one?" and ends with a stark condemnation of the staff, labeling them as "inhumane pieces of junk" and expressing a wish that the facility be shut down.

Another aspect of the feedback highlights deep concerns about patient safety and well-being. The reviewer who spoke of the 2020 events stresses a pattern where requests for essential needs, like water, were met with dismissive responses that felt dehumanizing. The tone conveys a sense of fear and injustice, with implications that residents' basic rights and dignity were routinely disregarded. The writer's frustration is palpable, underscoring not only neglect but also a feeling that accountability and compassion were absent in moments when vulnerable residents most needed them.

Earlier, in 2018, a different visitor described a room that was "disgusting," with cobwebs in the corners and a general sense of dirt and neglect. The recounting of that visit adds another layer to the narrative: inconsistent levels of cleanliness and care. Yet, intriguingly, the same account notes that after a visit to lunch or dinner, when they returned to the room, it appeared "clean," suggesting that the cleanliness could be sporadic or dependent on who was responsible at any given time. This inconsistency leaves a troubling impression of management and daily routines, casting doubt on whether residents consistently receive a safe and sanitary environment.

Amid these distressing reports, there are also voices that offer a contrasting view of the facility. Some reviewers state that their loved ones are well cared for and even happy there. Phrases like "Love that my mom is taken such good care of there!" and "She loves the food they serve and is happier than I've seen her in a long time" appear, suggesting that, for some families, the facility provides comfort, familiar routines, and an acceptable quality of life. Another caregiver writes, "My mom is there now and loves the facility and the people," implying that, at least for some residents, staff interactions and daily life can be positive experiences, and that personal connections with the care team may play a crucial role in perceived well-being.

Nevertheless, a subsequent and highly negative account foregrounds serious concerns about cleanliness, hygiene, and overall treatment. A visitor describes finding a patient "with food in her hair," dirty clothes, and the impression that she had not been bathed in weeks. Additional observations include no socks, very dry skin, and numerous bug bites, painting a grim picture of neglect and poor hygiene. The critic calls the facility "the dirtiest nasty place I've ever been in" and frames the situation as inhumane for sick elderly people. The strong language continues with a plea to shut the facility down and warns others not to place a loved one there. The reviewer even condemns the food as being "worse than what I would feed an animal," underscoring a perception that basic care, nutrition, and dignity were not being met.

Taken together, these reviews reveal a complex and deeply divided picture. On one hand, there are accounts of affection, good food, and staff who residents enjoy, suggesting that when conditions align positively, residents can thrive emotionally and feel well cared for. On the other hand, repeated accusations of abuse, neglect, medication mismanagement, improper financial handling, and seriously poor hygiene paint a picture of a facility that may be failing to provide safe, dignified, and consistent care for some of its most vulnerable residents. The juxtaposition of these perspectives highlights how experiences in long-term care can vary dramatically day to day, unit to unit, and caregiver to caregiver.

If any of these accounts reflect actual conditions, they signal urgent concerns about safety, oversight, and accountability. When a resident with serious medical needs experiences neglect or abuse, or when families observe inconsistent cleanliness and hygiene, it raises questions about staffing levels, training, supervision, and the enforcement of care standards. Readers who relate to these experiences may feel compelled to pursue further investigation with state health regulators, patient advocacy groups, or legal counsel to ensure that residents receive the protection and respect they deserve. The stories underscore a broader truth: the quality of care in facilities depends on vigilant oversight, reliable staffing, and a culture that places the dignity and safety of every resident at the center of every decision.

This part of Somerset, Kentucky offers a convenient and accessible location with a variety of amenities nearby. The area features several pharmacies, restaurants serving a range of cuisines, parks for recreational activities, and reputable medical facilities including hospitals and physicians' offices. Places of worship are also easily accessible for those looking to maintain their spiritual practices. Additionally, transportation options such as taxi services and rental dealers provide easy access to getting around town while cafes and theaters offer opportunities for entertainment and socializing. Overall, this neighborhood provides a well-rounded community with essential services and leisure options for seniors looking for a comfortable living environment.

Transportation

• U-Haul Neighborhood Dealer (0.2 miles)
• Express Taxi & Delivery (2.3 miles)
• Lake Cumberland Regional Airport (SME) (2.3 miles)
• U-Haul Neighborhood Dealer (3.2 miles)
• U-Haul Neighborhood Dealer (3.4 miles)

Pharmacies

• Health Mart Pharmacy (0.2 miles)
• Lake Cumberland Area Drug (0.3 miles)
• Forcht Pharmacy (0.4 miles)
• Walgreens (0.5 miles)
• Jay's Pharmacy (0.6 miles)
• Nation's Medicines (0.8 miles)
• CVS Pharmacy (0.8 miles)

Restaurants

• It's Just Wings (0.3 miles)
• Charred Oak Whiskey Grill (0.4 miles)
• Yamato Steakhouse of Japan (0.4 miles)
• Jus Down the Street Diner (0.5 miles)
• Hardee's (0.5 miles)
• KFC (0.6 miles)
• Wendy's (0.6 miles)

Parks

• Walking Track (0.3 miles)

Physicians

• Lake Cumberland Child Development Services (0.5 miles)
• Kristy Michelle Huffman (0.6 miles)
• Huffman & Huffman PSC (0.6 miles)
• Somerset Pediatric Adolescent Associates Somerset (0.6 miles)
• Lake Cumberland Cancer Treatment Center (0.7 miles)
• Lake Cumberland Regional Hospital's Cancer Treatment Center (0.7 miles)
• Cumberland Nephrology (0.8 miles)

Places of Worship

• Langdon Street Baptist Church (0.6 miles)
• United Apostolic Church (0.6 miles)
• Denham Street Baptist Church (0.6 miles)
• Iglesia Renacer (0.7 miles)
• Cumberland Church of Christ (1.1 miles)
• New Beginnings Youth (1.1 miles)
• Macedonian Missionary Service (1.5 miles)

Hospitals

• Children's Clinic (0.7 miles)
• Somerset Surgery Center (0.8 miles)
• Lake Cumberland Regional Hospital (0.8 miles)
• Kentucky Cancer Program (0.9 miles)
• V A Outpatient Clinic (1.2 miles)
• Oakwood, a New Vista Community (2.3 miles)

Cafes

• Starbucks (2.4 miles)
• Baxter's Coffee South (3.6 miles)

Theaters

• Somerset Cinema (3.8 miles)