Highlands Place

Pros

• The facility is described as warm and inviting, creating a comfortable atmosphere for residents and their families.
• Residents enjoy a variety of activities, including bingo, wine and cheese nights, and holiday parties, contributing to a lively community.
• The staff is commended for their kindness, attentiveness, and genuine care towards the residents.
• The food is praised as tasty and well-prepared, with balanced meals available that residents appreciate.
• Many reviews highlight the cleanliness and beauty of the facility, making it an appealing place to live.
• Residents feel a strong sense of belonging and community, describing it as "instant family."
• The Life Enrichment Coordinator is recognized for her dedication to involving residents in activities and fostering connections.
• Families express satisfaction with the level of care their loved ones receive at the Highlands community.

Cons

• The food options for residents are minimal, sometimes consisting of hot dogs or sandwiches for dinner, which does not justify the high price they are paying.
• The dining room has low staffing, leading to a lack of assistance in providing meal choices.
• While the facility appears nice, there are concerns about the quality and quantity of food being served to residents.
• One reviewer experienced issues with staff performance, stating that the staff was lacking in comparison to other aspects of the facility.
• There are hidden costs associated with amenities such as TV hook-up and Internet access, which can be frustrating for potential residents.
• The daily rate charging system is viewed unfavorably by some reviewers compared to monthly billing practices seen elsewhere.

Review

Highlands Place has received a varied yet generally positive set of reviews from residents and their families, highlighting both the strengths and weaknesses of this senior living community. Many reviewers emphasize the welcoming atmosphere created by staff members, which significantly influences the initial impression one has when entering the facility. The warmth exhibited by employees, including specific mentions of the facility director and various other staff members, fosters a sense of belonging and comfort for new residents and their families. This inviting environment is complemented by well-kept grounds that feature beautiful gardens, barbecue areas, and screened-in porches where residents can enjoy nature.

One of the major highlights across multiple reviews is the excellent care provided by the staff at Highlands Place. Families have described their experiences with staff as professional, caring, and attentive to residents' needs. For instance, reviewers often mention that employees go above and beyond in ensuring resident satisfaction—whether it’s addressing queries or providing immediate assistance when required. The dedication demonstrated by team members has not gone unnoticed; many express gratitude towards individuals like the Life Enrichment Coordinator who actively engages residents in activities that promote socialization and mental stimulation. This nurturing approach contributes to creating an environment where residents feel not only cared for but also engaged.

While the majority of feedback was quite positive regarding care and treatment, some concerns were raised about food quality and variety offered at Highlands Place. A few reviewers noted instances when meals were subpar—mentioning hot dogs or sandwiches being served instead of more balanced options during dinner. It appears that while three meals are provided daily, there may be inconsistencies related to meal preparation due to low staffing in the dining room. Some families voiced concerns about whether the cost associated with living at Highlands justified these meal offerings.

However, many other family members highlighted how much their loved ones enjoyed the food at Highlands Place. Descriptions of great food served regularly demonstrate contrasting experiences based on individual preferences or perhaps changing management practices affecting meal quality over time. Activities such as bingo nights, wine socials, exercise classes, and holiday parties reportedly add vibrancy to life within this community—suggesting that despite disparities in dining experiences, there remains a strong focus on providing fulfilling activities for residents.

Additionally, praise for cleanliness around Highland's premises was a consistent theme echoed by most reviewers. The facility maintained high standards concerning hygiene and modern conveniences—a crucial factor contributing to overall satisfaction among families considering this as a suitable place for their loved ones. Residents expressed feelings of safety alongside admiration for thoroughly designed spaces conducive to comfortable living conditions.

Finally, while there were minor concerns regarding additional charges associated with TV hook-ups or Internet access—a common trend among similar facilities—many people felt reassured knowing that their family members were under excellent care within Highlands Place's walls. Several reviews noted how well-respected leadership figures like Executive Director Patti Phillips contributed positively to cultivating an enriching experience for both those residing in Highlands and their visiting family members alike. Overall sentiments reflected on myriad aspects showcase Highlands Place as a warm home away from home filled with potential joy despite occasional bumps along its multi-faceted path.

The area of Somerset, Kentucky, where these amenities are located offers a variety of options for dining, worship, recreation, transportation, healthcare, and entertainment. With a range of restaurants from diners to steakhouses to fast food options like KFC and It's Just Wings, there is something to suit every taste. Several places of worship are also within a short distance for those seeking spiritual fulfillment. Parks and walking tracks provide opportunities for outdoor recreation and staying active. Pharmacies and physicians' offices are conveniently located for medical needs. Additionally, the presence of hospitals and cancer treatment centers ensures access to quality healthcare services. Transportation options include taxi services and U-Haul dealers for convenience in getting around town or moving belongings. Overall, this area offers a well-rounded community for seniors looking to settle in Somerset with a mix of amenities within close proximity.

Restaurants

• Jus Down the Street Diner (0.2 miles)
• Charred Oak Whiskey Grill (0.7 miles)
• It's Just Wings (1 miles)
• KFC (1.1 miles)
• Yamato Steakhouse of Japan (1.1 miles)
• La Fiesta Grande Somerset (1.2 miles)
• El Taxco (1.2 miles)

Places of Worship

• United Apostolic Church (0.4 miles)
• Langdon Street Baptist Church (0.8 miles)
• Denham Street Baptist Church (1 miles)
• Calvary Baptist Church (1.3 miles)
• Southern Baptist Convention (1.3 miles)
• New Beginnings Youth (1.3 miles)
• Iglesia Renacer (1.4 miles)

Parks

• Walking Track (0.4 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• Lake Cumberland Regional Airport (SME) (2.1 miles)
• Express Taxi & Delivery (2.7 miles)
• U-Haul Neighborhood Dealer (3.3 miles)
• U-Haul Neighborhood Dealer (3.7 miles)

Pharmacies

• Health Mart Pharmacy (0.7 miles)
• Lake Cumberland Area Drug (0.8 miles)
• Medicine Shoppe (0.9 miles)
• Forcht Pharmacy (0.9 miles)
• Walgreens (1.1 miles)
• Jay's Pharmacy (1.2 miles)
• Nation's Medicines (1.2 miles)

Physicians

• Lake Cumberland Child Development Services (0.8 miles)
• Huffman & Huffman PSC (1.2 miles)
• Lake Cumberland Cancer Treatment Center (1.2 miles)
• Family Allergy & Asthma (1.2 miles)
• Kristy Michelle Huffman (1.2 miles)
• Lake Cumberland Regional Hospital's Cancer Treatment Center (1.3 miles)
• Robert G Drake (1.3 miles)

Hospitals

• Kentucky Cancer Program (1.3 miles)
• Children's Clinic (1.3 miles)
• Somerset Surgery Center (1.4 miles)
• Lake Cumberland Regional Hospital (1.5 miles)
• V A Outpatient Clinic (1.7 miles)
• Oakwood, a New Vista Community (2.3 miles)

Cafes

• Starbucks (2.5 miles)
• Baxter's Coffee South (3.5 miles)

Theaters

• Somerset Cinema (3.7 miles)