ResCare

Pros

• Dr. James Hesse is described as caring about patients' health and never rushing, taking time to ask the right questions.
• Patients highly recommend Dr. James Hesse and his staff to friends and neighbors.
• The nurse and staff are polite, professional, and attentive to patients' concerns.
• Dr. Gearhart is regarded as great, and patients are glad they found her.
• Lab staff perform venipuncture efficiently, often getting blood on the first try.
• The overall experience at the clinic is positive, with caring and thorough care.
• Dr. Crook is described as an exceptional physician who takes time to answer questions without making patients feel rushed.
• Dr. Guhl is knowledgeable, caring, and thorough.
• Front desk staff are courteous and helpful, contributing to a positive check-in experience.
• The facility is described as great, and the doctors as fantastic.

Cons

• Several reviewers described the front desk as rude, unprofessional, and unhelpful, hindering appointment scheduling and communication.
• The Ascension portal was criticized as massively confusing and not user-friendly, with unclear distinctions between portal accounts.
• Front desk staff were seen as not empowered to assist patients with portal navigation, leading to wasted time.
• A longtime patient was told they wouldn't be seen as a new patient, despite decades of loyalty.
• There were reports of delays obtaining medications due to rude, unresponsive front desk staff and poor communication.
• A reviewer alleged a doctor made inappropriate and insulting remarks toward the patient and her daughter.
• Administrative changes with new front desk staff were linked to scheduling difficulties and frustration for families who had relied on the practice for generations.

Review

The collection of impressions from years of patient experiences paints a clear picture: this group of clinicians and their teams are capable of delivering high-quality, compassionate medical care, and many patients clearly feel a deep sense of trust and continuity. Across multiple practices under the Ascension umbrella, patients repeatedly highlight physicians who listen, explain, and take their concerns seriously. The threads of praise run strongest for the clinicians themselves - Dr. James Hesse, Dr. Grace Gearhart, Dr. Crook, and Dr. Guhl - who are consistently described as attentive, thorough, and genuinely invested in their patients' well-being. For many families, these doctors have become fixtures in their health routines, sometimes spanning generations, with patients recalling decades of care and dependable, respectful treatment.

Dr. James Hesse stands out in the narratives as a physician who has earned long-standing loyalty through genuine care. Long-time patients describe him as someone who asks the right questions and does not rush through visits, taking the time needed to address health concerns in depth. These testimonials emphasize not only medical competence but also the human touch - Dr. Hesse's willingness to listen and to engage with patients' worries in a thoughtful manner. The sentiment is reinforced by comments about his staff kindness and the overall sense that the office is a place where patients feel seen and valued. There are even positive notes about the efficiency of certain visits, such as a patient who appreciated the quick lab process and the lack of unnecessary delays, underscoring a generally smooth experience that complements the perceived quality of care.

Dr. Gearhart's patients repeatedly describe her as a physician who is highly attentive and responsive to individual needs. Descriptions such as "the best primary care I could ask for" reflect a high degree of trust and satisfaction, with patients appreciating that she listens, understands, and collaborates on a plan. There are specific acknowledgments of her approach being unhurried and patient-centered, with the added reassurance that concerns are addressed comprehensively - an impression that resonates with those who value continuity and personalized attention in their primary care. In some reviews, the positive sentiment extends beyond the physician to the broader team, with nurses and staff offering similar levels of courtesy and professionalism, contributing to a consistently favorable view of the practice's patient experience.

Dr. Crook repeatedly earns praise for her expertise and the time she dedicates to patients. Reported as an exceptional physician, she is associated with positive experiences around fertility issues and general primary care alike. One reviewer's praise - "the best I've ever worked with" - encapsulates the level of esteem held by patients who feel that Dr. Crook listens carefully and provides thoughtful, thorough answers without making patients feel rushed. Even when the focus shifts to more routine aspects of care, such as routine annual visits, patients recount that Dr. Crook and her staff maintain a sense of attentiveness and clarity. The frequently cited impression is that you can trust Dr. Crook to be reliable and considerate, though one negative account warns of deeply concerning conduct, illustrating that experiences can diverge within the same practice.

Dr. Guhl is highlighted for being knowledgeable, caring, and thorough. Reviewers describe her as someone who genuinely listens and engages with patients' concerns, and several testimonials emphasize her ability to explain medical information clearly while pursuing appropriate tests and referrals when needed. The positive recognition of Dr. Guhl is often coupled with appreciation for a practice atmosphere that supports patient empowerment - patients feel that they are heard and that their care plans are thoughtfully coordinated. In addition to praising her, several comments note the supportive role of the staff and the facility, contributing to the sense that comprehensive, patient-centered care is the norm in her care setting.

However, the positive clinical experiences are balanced by a candid critique of the administrative and portal-related aspects of care. Several reviews point to frustrations with the front desk and the overall administrative workflow, describing staff as polite and professional on the medical side but lacking in consistency or efficiency on the administrative front. For some patients, difficulties with scheduling, returning calls, and obtaining prompt responses have undermined otherwise favorable clinical experiences. The common thread is that while patients value the medical talent and the personal qualities of the doctors, the efficiency and responsiveness of the non-clinical staff can significantly shape their overall satisfaction.

In particular, the portal and account management systems receive substantial criticism. Reviewers report that the portal system used by Ascension is confusing and unrewarding, with a lack of clear differentiation between Ascension accounts and portal accounts. The experience is described as "worthless" and "massively confusing," especially for senior citizens who may struggle with dual authentication and password management. This friction is not just a minor inconvenience; it affects patients' ability to access test results, communicate with the practice, and manage appointments, thereby diminishing the otherwise strong impression of the physicians' care. The sentiment here is that technology, while potentially a powerful aid, has not been designed with user-friendliness in mind for all patients, and this gap can create real barriers to timely care.

A subset of reviews focuses on the front-line staff's professionalism and behavior, with some reports detailing positive interactions and others recounting disappointing experiences. Some patients describe the front desk as courteous, patient, and helpful, while others recount rude or unhelpful exchanges that compounded the challenges of coordinating appointments, refills, and new patient visits. One particularly strong negative claim details a situation where a wife was told new patients would not be seen, an assertion that, if true, would reflect poorly on the clinic's policies and their communication. Another distressing account describes long holds or miscommunications around medication refills, suggesting that even loyal patients can feel undervalued when administrative missteps occur.

Amidst these mixed administrative experiences, there are also warnings about certain interactions that have left lasting negative impressions. One patient recounted a highly troubling experience with Dr. Crook, alleging inappropriate and insulting remarks toward both their daughter and the patient, describing the encounter as unacceptable and unprofessional. That singular account stands out as a stark contrast to the otherwise consistently positive feedback about Dr. Crook's clinical capabilities, underscoring that patient experiences can diverge dramatically and that even a loved clinician can be involved in harmful interpersonal dynamics. Another review highlights a financial concern tied to billing, where a patient felt compelled to withhold payment due to dissatisfaction with treatment, ultimately affecting credit. This illustrates how non-clinical aspects - cost, billing, and perceived fairness - can color the overall view of care, even when medical treatment is regarded as competent.

Taken together, the body of reviews reveals a healthcare environment with strong strengths in medical expertise and compassionate patient engagement, anchored by physicians who are widely trusted and respected. The clinicians' long-standing commitment to listening, explaining, and spending time with patients stands out across many accounts, contributing to enduring patient loyalty and multi-generational relationships. At the same time, the patient experiences remind us that the efficacy of healthcare is not defined by clinical skill alone; administrative efficiency, clear communication about policies, reliable portal usability, and respectful front-desk interactions are essential components of a positive overall experience. When these elements align, patients describe a highly favorable, even exceptional, care experience. When they diverge, patients feel frustrated and consider seeking care elsewhere, underscoring the important balance between medical excellence and the practical, day-to-day functioning of a medical practice.

Restaurants

• Chick-Fil-A (0.1 miles)
• Walt's Sports Bar Grill (0.1 miles)
• Olive Garden (0.2 miles)
• Sapporo Japanese Sushi Restaurant (1 miles)
• McDonald's (1 miles)
• BJ's Restaurant & Brewhouse (1 miles)
• Bubba's 33 (1 miles)

Physicians

• Isight Optometry (0.5 miles)
• Kansas Medical Associates (0.9 miles)
• Grene Vision Group (1.1 miles)
• Via Christi Clinic (1.5 miles)
• Ascension Via Christi Sleep Center on Carriage Parkway (1.5 miles)
• Heartland Dermatology (1.6 miles)
• Family Counsel (1.6 miles)

Hospitals

• Ascension Via Christi Rehabilitation Hospital (0.7 miles)
• Ltac Of Wichita (2.7 miles)

Cafes

• Il Primo Espresso Caffe (1 miles)
• Starbucks (2.7 miles)
• Panera Bread (3 miles)
• Starbucks (3 miles)
• Starbucks (3 miles)

Places of Worship

• St Thomas Aquinas (1.3 miles)
• Crossroads Baptist Church (2.1 miles)
• Saint Marks Church of God in Christ (2.1 miles)
• Blessed Sacrament Catholic Church (2.7 miles)
• World Impact (2.8 miles)
• New Spring Church (3.3 miles)

Pharmacies

• Walgreens (1.4 miles)
• Health Mart Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.6 miles)
• Target Pharmacy (2.7 miles)
• Walgreens (3 miles)

Transportation

• Beech Factory Airport (BEC) (1.5 miles)

Parks

• Edgemoor Park (1.5 miles)
• College Hill Park (2.7 miles)

Theaters

• Regal Warren East (2.4 miles)
• AMC Northrock 14 (3.2 miles)