ResCare in Wichita, KS

Pros

• Dr. James Hesse cares deeply about his patients' health and takes his time to ask the real questions.
• Dr. Hesse and his staff are highly recommended by patients.
• The nurses and staff are polite, professional, and attentive.
• Dr. Gearhart is an excellent primary care physician who listens and understands patients' needs.
• Dr. Crook and her staff are great; they take extra time to answer questions and never rush.
• The lab staff are skilled and draw blood on the first try.
• Dr. Guhl is knowledgeable, caring, and thorough.
• The care team provides compassionate, professional health care.
• Dr. Wilhelm is amazing and listens to patients' concerns.

Cons

• The Ascension portal system is massively confusing, and the front desk staff are not empowered to help anyone navigate it.
• The receptionist was rude and unprofessional, and communications about medication refills were mishandled.
• The nurses are horrible and don't care about mental health.
• They don't see new patients.
• A doctor belittled patients with insulting remarks during consultations.
• The patient experience is marred by unprofessional front-desk service.
• Some doctors are frequently unavailable, leaving patients to rely on PAs or nurses.

Review

This community in Wichita is best suited for seniors and their families who prize deep, ongoing medical relationships with highly capable, attentive clinicians. The physicians highlighted in the reviews - doctors such as Hesse, Gearhart, Crook, Guhl, and Wilhelm - are repeatedly praised for listening, taking ample time, and delivering thoughtful care. It is a care model built on trust: visits feel personal, explanations are thorough, and lab work plus referrals are handled with a clear, accountable plan. For residents who value continuity and a calm, patient-centered environment, this network stands out as a dependable anchor for primary care.

Those who may want to consider alternatives are individuals for whom administrative ease is non-negotiable. The reviews repeatedly flag front-desk variability and scheduling friction as meaningful downsides. Some patients report rude or unhelpful reception staff, difficulty securing in-person appointments, and a reliance on nurses or phone triage rather than direct doctor access. In addition, several accounts point to portal and messaging challenges, occasional staff turnover, and doctors leaving the practice. For families prioritizing frictionless admin processes, quicker turnarounds, or a more consistent, unhurried scheduling experience, exploring other options may be prudent.

On the upside, the core medical team delivers consistently strong clinical care. The most frequently cited strengths are physicians who listen, explain clearly, and devote sufficient time to address concerns. Patients praise the thoroughness of exams, the willingness to run needed tests, and the readiness to refer to specialists when appropriate. The quality of interaction with nurses and support staff is also a recurring positive, with many describing a respectful, professional, and compassionate bedside manner. When the focus is on accurate diagnoses, careful treatment plans, and dependable follow-through, the clinicians here prove their value.

The main drawbacks center on administrative and logistical friction rather than medical competence. Front-desk interactions can feel abrupt or dispassionate, and scheduling can be a real hurdle - whether due to new staff procedures or gaps in communication between nurses and reception. Portal access and electronic communication, though sometimes functional, are not consistently intuitive, especially for seniors less comfortable with technology. There are mentions of inconsistent staffing changes, and even a few cases where patients perceived a drift in doctor availability or continuity, which undermines the comfort of long-term care relationships.

Those clinical strengths do offset some of the administrative headwinds, but the balance is uneven. For families who can tolerate occasional administrative rough patches, the payoff is substantial: a team of physicians who listen, validate concerns, and deliver careful, well-supported medical decisions. The presence of multiple trusted clinicians provides options for continuity even if one physician departs, and the robust willingness to order tests, coordinate referrals, and maintain a steady care plan remains a strong selling point. A practical approach is to engage with a specific care team, request a clear point of contact, and establish a predictable path for lab work and follow-up.

In the end, this community is a practical fit for seniors who want high-quality medical attention wrapped in a respectful, patient-first environment. The doctors' competence and the staff's professionalism are strong, reliable assets. However, for families where administrative ease, consistent front-desk service, or a uniformly streamlined patient portal are top priorities, it pays to assess current staffing and operational practices first. If choosing this community, verify which physicians are actively seeing patients, inquire about the current front-desk process, and request a designated care coordinator or direct nurse line to navigate scheduling, labs, and follow-ups. With the right local connections and a proactive approach to admin, this network can deliver the kind of trusted medical oversight that makes senior living planning feel more secure.

Restaurants

• Chick-Fil-A (0.1 miles)
• Walt's Sports Bar Grill (0.1 miles)
• Olive Garden (0.2 miles)
• Sapporo Japanese Sushi Restaurant (1 miles)
• McDonald's (1 miles)
• BJ's Restaurant & Brewhouse (1 miles)
• Bubba's 33 (1 miles)

Physicians

• Isight Optometry (0.5 miles)
• Kansas Medical Associates (0.9 miles)
• Grene Vision Group (1.1 miles)
• Via Christi Clinic (1.5 miles)
• Ascension Via Christi Sleep Center on Carriage Parkway (1.5 miles)
• Heartland Dermatology (1.6 miles)
• Family Counsel (1.6 miles)

Hospitals

• Ascension Via Christi Rehabilitation Hospital (0.7 miles)
• Ltac Of Wichita (2.7 miles)

Cafes

• Il Primo Espresso Caffe (1 miles)
• Starbucks (2.7 miles)
• Panera Bread (3 miles)
• Starbucks (3 miles)
• Starbucks (3 miles)

Places of Worship

• St Thomas Aquinas (1.3 miles)
• Crossroads Baptist Church (2.1 miles)
• Saint Marks Church of God in Christ (2.1 miles)
• Blessed Sacrament Catholic Church (2.7 miles)
• World Impact (2.8 miles)
• New Spring Church (3.3 miles)

Pharmacies

• Walgreens (1.4 miles)
• Health Mart Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.6 miles)
• Target Pharmacy (2.7 miles)
• Walgreens (3 miles)

Transportation

• Beech Factory Airport (BEC) (1.5 miles)

Parks

• Edgemoor Park (1.5 miles)
• College Hill Park (2.7 miles)

Theaters

• Regal Warren East (2.4 miles)
• AMC Northrock 14 (3.2 miles)