Assisted Healthcare

Pros

• The brother has been there almost a year; every problem was addressed quickly and the staff takes very good care of him.
• The nursing staff always answers questions and are knowledgeable in their answers.
• Staff was amazing and welcoming; they take patients out to eat.
• The rooms are nice and include a bathroom and a bed with A/C and heater, plus a TV.
• The accommodations are well suited for what you're there for, and the food is great.
• A shout out to Nora, Stacy, Michelle, Aubrey, Madison, Brooke, and Kimberly for providing amazing care.

Cons

• The patient sat in his room for hours without dinner or any assistance.
• Staff did not respond to the call light for hours, until the family intervened.
• There was a pervasive lack of communication about care and medications.
• The IV line was clogged shortly after admission.
• There were reports of zero nurses available at discharge and no one to speak with the family.
• The facility was described as disorganized and short-staffed with slow response times.
• The food was repeatedly described as inedible, with small portions and poorly prepared items.

Review

These accounts paint a day-to-day picture of a facility where experiences vary widely depending on who is caring for you and when you walk through the doors. Some families describe genuinely compassionate care, attentive staff, and clear communication, while many others recount serious gaps in responsiveness, safety concerns, and a sense that their loved ones were left to cope on their own. Taken together, the stories reveal a culture where certain redeeming qualities exist alongside systemic issues that can negatively affect patients' well-being and families' peace of mind.

A recurring theme across several reviews is poor communication and a sense of being left out of important decisions. In one family, a husband spent hours in his room after being brought to his facility, and dinner didn't arrive for him. The reviewer could not reach the charge nurse, and social services did not return calls, forcing them to consider escalating the situation to higher authorities the next day. In another experience, a grandmother's rehab progress seemed to be rushed - she began practicing walking only two days before discharge, and there was little to no information given to the family about medications, which had been transferred to a different pharmacy. The tone across these accounts is that timely, clear communication is not consistently happening, and families must often seek answers on their own.

Safety and care quality concerns appear in multiple stories. One patient, recently fitted with a pick line for antibiotics, found his IV line clogged shortly after admission, raising questions about how such issues are monitored and addressed. A hospice visit written from the perspective of a family member described a staff member attempting to help a frail elder in ways that seemed inappropriate for his condition - lifting by the back of his sweatpants rather than using proper support - and leaving a patient in a room whose cleanliness and overall environment felt neglected. In another upsetting vignette, a patient with ongoing needs waited 40 minutes for assistance, only to learn information about discharge and care after repeatedly asking staff. These episodes underscore concerns about safety protocols, staffing levels, and the quality of day-to-day care.

Discharge planning and rehabilitation experiences also drew strong reactions. One reviewer highlighted the discomfort of a patient who was pushed to walk or perform tasks with insufficient help, and then faced slow or missing communications about who would monitor their progress or respond to emergencies. Others described the discharge process as disorganized, with gaps in addressing a patient's medications or ensuring the pharmacy transition was properly communicated to families. In contrast, other patients spoke positively about PT services and discharge planning when it worked smoothly, but the negative experiences often stood out more sharply in their narratives.

Not all feedback was negative. Several reviewers praised certain staff and aspects of care that stood out in a positive light. For example, one family member described a brother's experience over a year as largely positive, noting responsive staff who quickly addressed problems and a menu that offered lunch and dinner options, with the ability to request a preferred meal for the following day or even the same day. Another account spoke of a strong "staff was amazing and welcoming" atmosphere, with therapists who described themselves as knowledgeable and compassionate, and with rooms that included a private bathroom, climate control, and a television. Names like Nora, Stacy, Michelle, Aubrey, Madison, Brooke, and Kimberly were singled out as especially attentive or capable, suggesting that there are dedicated caregivers who make a meaningful difference for patients and families.

The hospice-related visit and accompanying housekeeping concerns add another layer to the overall impression. In that anecdote, a patient in hospice was left to endure discomfort while the staff reportedly took several minutes to respond to a call light, and the caregiver's handling of the patient's need to nap was short-sighted. The room's condition - sticky floors and a sense of clutter - also contributed to a perception of neglect. Together with other stories about environmental cleanliness and housekeeping, these experiences suggest that routine maintenance and attention to the patient's surroundings can be as important as clinical care in shaping overall satisfaction and perceived safety.

A deeply negative, almost cathartic account describes a broader pattern of disorganization, gossip, and lack of oversight. After weeks of PT, a patient faced a series of issues - from an unclean room to a bathroom that wouldn't flush and later required professional plumbers - and a larger problem with black mold under a laboratory area that staff reportedly knew about but did not address. The food was described as repeatedly inedible, portions too small to satisfy hunger, and meals that were not only unappealing but also inconsistently prepared. The reviewer documented waking with a sense of resignation to yet another day of subpar service, often taking matters into their own hands to maintain basic hygiene. In this account, even the CEO was brought in to witness conditions firsthand, underscoring the severity of the concerns and the perceived lack of proactive leadership.

Throughout these narratives, the tension between personal connections and systemic flaws is palpable. Some families maintain a measured optimism, focusing on moments of kindness, attentive aides, and effective therapists, while others convey a sense that even when staff members care, the institution's structure - staffing shortages, inconsistent communication, and lapses in basic safety and hygiene - undermines patient care. The juxtaposition of praise for individual caregivers and harsh criticism of overall processes highlights a facility with pockets of excellence that are not consistently backed by reliable operational standards.

Taken together, these experiences suggest several concrete areas for improvement. Enhancing communication pathways - ensuring staff respond promptly to call lights, family concerns, and medication changes - could address a large portion of the dissatisfaction. Strengthening staffing levels and providing ongoing training on patient handling, infection control, and environmental cleanliness would directly impact both safety and comfort. Clear discharge planning, with transparent medication reconciliation and timely updates for families, would also reduce anxiety and confusion at crucial moments. Finally, maintaining a culture of accountability - where good practices are recognized and substandard care is addressed quickly - could transform patient and family experiences from episodic relief to confident trust in the facility.

This area of Topeka, Kansas offers a convenient location with several amenities for senior living. With multiple hospitals nearby including Breakthrough House Community Residence and The University of Kansas Health System St Francis Campus, residents have access to quality healthcare facilities within a short distance. Additionally, there are various restaurants such as Terry's Bar & Grill and Field of Greens, providing dining options for seniors looking to enjoy meals out. Transportation is easily accessible with Quincy Street Station nearby, and pharmacies like Continental Pharmacy and Walgreens offering convenience for medication needs. For recreational activities, parks like Childrens Park and Gage Park provide opportunities for outdoor enjoyment. Places of worship such as Grace Episcopal Cathedral cater to spiritual needs within the community. This neighborhood is well-equipped to meet the needs of seniors looking for a comfortable and accessible living environment in Topeka.

Hospitals

• Breakthrough House Community Residence (0.3 miles)
• Coon Stephen D MD, Stormont-Vail (1.3 miles)
• The University of Kansas Health System St Francis Campus (1.4 miles)
• Brendan Lund, MD (1.4 miles)
• Stormont-Vail Surgical Center (1.5 miles)
• Stormont-Vail Healthcare (2.8 miles)
• Colmery-o'Neil Va Medical Center (3.5 miles)

Restaurants

• Terry's Bar & Grill (0.6 miles)
• The Celtic Fox (0.7 miles)
• Domino's Pizza (0.8 miles)
• Brew Bank (0.8 miles)
• Field of Greens (0.8 miles)
• The Pennant (0.8 miles)
• Hanover Pancake House (1 miles)

Transportation

• Quincy Street Station (0.8 miles)

Pharmacies

• Continental Pharmacy (0.8 miles)
• Walgreens (1 miles)
• Continental Pharmacy PA (1.3 miles)
• Stormont Vail Retail Pharmacy (1.9 miles)
• Jayhawk Pharmacy & Patient Supply (2 miles)
• Walmart Pharmacy (2 miles)
• Walgreens (2.1 miles)

Physicians

• Dr Jeffery Cramer, Optometrist (0.9 miles)
• Birth & Women's Center (1.2 miles)
• Lincoln Center Ob/Gyn PA (1.2 miles)
• Cotton O'Neil Digestive Health (1.2 miles)
• Pain Relief Clinic (1.2 miles)
• Topeka Ear Nose & Throat (1.3 miles)
• Dialysis Specialist of Topeka (1.4 miles)

Places of Worship

• Grace Episcopal Cathedral (0.9 miles)
• First Baptist Church (3.7 miles)
• First Lutheran Church Elca (3.9 miles)

Parks

• Childrens Park (1.9 miles)
• Gage Park (3.1 miles)