28550 121St Road, Arkansas City, KS 67005
For more information about senior living options: (844) 490-3973
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Nate was calm, patient, and knowledgeable, and ultimately made the sale. Factory Expo is friendly and shows multiple homes without a forceful sales pitch. The homes are nice and real, with quality appliances and finishes. The video walkthroughs and pictures on their website are the actual homes, not mock-ups. They offer a wide selection of homes, or they can custom-build right on the premises. Skyline makes a great home. The Skyline warranty team is amazing. Lifeway in Tulsa had great people who got them set up for the trim-out. Spencer reached out right away with detailed information and pricing. The reviewer eventually received the refund and appreciated the quick response.
They described the manufacturing as bungled and blamed Covid for the delays, calling it inexcusable. They spent weeks cleaning drywall dust and removing sprayed texture from vinyl flooring, windows, and cabinets, with a saggy sliding glass door noted. They noted appliances arrived dented and the partial refund was insufficient. They waited three months for a technician and then decided to handle repairs themselves after being told they would be out of town. They labeled the experience "Buyer beware" due to quality and service issues. They criticized Champion Homes' communication as horrible and unresponsive, with emails often going unanswered for weeks. They experienced delivery delays and mismanagement, including a house not delivered on the scheduled date. They claimed AC was promised but not delivered or included, leading to a summer without AC. They reported repeated delays and lack of clarity regarding refunds, despite assurances. They described overall customer service as inconsistent and in need of significant improvement.The set of experiences shared paints a vivid, if uneven, picture of shopping for a manufactured home and navigating the after-sale process. On the positive side, one reviewer highlights Factory Expo's Nate as a standout when first making contact: calm, patient, and knowledgeable, he helped close the deal without the kind of pressure sometimes found in sales environments. This initial impression matters a lot in a big purchase, and in this case Nate's demeanor and expertise earned a strong recommendation for Factory Expo as a solid home solution.
But the story quickly broadens to reveal the challenges that can surface after the paperwork is signed. After paying in full in September, the reviewer finally received the unit in April - a delay attributed largely to Covid, yet the fallout extended beyond that excuse. Claims of bungled manufacturing surfaced starkly: a professional-clean sign-off did not square with the reality of drywall debris left in the home, spray texture on vinyl flooring, messy windows and cabinets, and even a sagging sliding door. Appliances arrived dented, and while the company did offer some monetary credit, the core issues remained unresolved for weeks. The promised service visits - one to replace a broken window, another to fix insulation and drywall issues, and several molding problems - never materialized in a timely fashion. After three months with no technician in sight and an attempt to schedule around travel, the reviewer chose to handle repairs themselves and asked not to be contacted again, signaling a breakdown in the post-sale service they expected.
The thread of feedback also sheds light on the broader dealer network involved in Champion Homes and Skyline products. In Ark City, one reviewer recounts a long, painful path that began with what seemed like a straightforward purchase but devolved into a yearlong struggle. Initial communication looked promising, but underwriting complications arose when someone on Champion's side failed to submit necessary paperwork, forcing a redo of the process. The delays extended to delivery as well: a specified date came and went, and the house sat in the driveway for weeks before installation. The saga continued with financing and an AC system - questions over whether the air conditioning unit was included in the loan or not - producing inconsistent responses. The reviewer notes that while Skyline's warranty staff showed capable, responsive support, the overall Champion experience suffered from inconsistent communication and internal bottlenecks, leaving the customer feeling neglected despite the home's positive attributes.
There is a parallel thread about Lifeway in Tulsa, where the sentiment is mixed but leans toward appreciation for the staff's character and support. One reviewer describes Lifeway as a place with great people who got them set up and ready for the trim-out, a process described as the interior finish work necessary to complete the home's look. The Trim-out - handled by a person named Kurt - was cited as on-point, with visits to assess what needed to be done. Yet the positive energy is tempered by the larger delivery problem: Champion's ability to actually deliver components and complete installations lagged behind, making the overall experience feel like a car with great styling but unreliable keys to operate. In short, Lifeway's people were praised, but the systemic delays from Champion undermined the overall satisfaction.
A recurring note across several reviews is the sense that proximity to related brands could be leveraged for better service, a practical nudge to engage additional resources within the same ecosystem. One reviewer explicitly mentions Skyline's physical proximity and suggests that Skyline could be looped in to provide follow-up and perhaps smoother resolution, given the brand alignment and shared service networks. The sentiment here is not that Skyline is at fault, but rather that tapping the right internal channels within the Champion/Skyl ine ecosystem might help customers avoid getting lost in the shuffle and experiencing the worst of the delivery and service gaps.
Toward the end of one reviewer's experience, the relationship with a sales representative named Spencer illustrates the friction that can accompany deposits and refunds. After an initial handshake in July 2024, a $7,000 deposit was placed to lock a sale and cover a down payment, with assurances that a refund minus a $395 document fee would be provided if the deal did not proceed. Plans changed as a legal land-access issue emerged, and the refund process stalled with repeated assurances that the matter would be "checked with his boss." The back-and-forth stretched over months, with sporadic responses and requests for new documentation, and the reviewer repeatedly sought a definitive answer. Eventually, after more than three months, the refund was issued. The reviewer added an edit confirming the refund's arrival, underscoring how a smooth refund process can finally redeem a difficult interaction, even if it comes late.
Taken together, these accounts reveal a landscape where the promise of a high-quality, well-designed home is tempered by a constellation of real-world frictions. Sales experiences can be bright and reassuring, yet post-sale execution - ranging from manufacturing quality control to timely delivery, from accurate warranties to clear communication - can make or break the overall satisfaction. When things go well, the results are beautiful, functional homes backed by supportive sales staff and competent warranty teams. When things go poorly, delays, miscommunications, and incomplete service visits leave buyers frustrated, often feeling they must independently push for the repairs and resolutions they were promised upfront. The most compelling throughline is clear: the path to a seamless home purchase hinges just as much on reliable follow-through and accessible, responsive service as it does on appearance, price, and initial sales experience.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Generations Home Plus in Arkansas City, KS is a welcoming and fully furnished assisted living community that offers a range of amenities and care services to meet the needs of its residents. The dining room provides nutritious and delicious meals, accommodating special dietary restrictions. Housekeeping services ensure a clean and comfortable living environment for all residents.
The community offers various outdoor spaces for residents to enjoy, including a garden where they can relax and soak up the fresh air. Wi-Fi/high-speed internet is provided throughout the community, allowing residents to stay connected with their loved ones or engage in online activities.
Residents receive assistance with activities of daily living such as bathing, dressing, and transfers to ensure their well-being and safety. The staff at Generations Home Plus also coordinate with healthcare providers to ensure that residents receive appropriate medical care. Medication management services are available to assist residents in taking their medications as prescribed.
Scheduled daily activities are offered to promote a vibrant and social atmosphere within the community. Residents have the opportunity to participate in various engaging events tailored to their interests. For those who require transportation for medical appointments, Generations Home Plus arranges for reliable transportation services.
In addition to these amenities and care services, there are two places of worship conveniently located nearby for residents who wish to practice their faith within close proximity.
Overall, Generations Home Plus is an inviting assisted living community that provides comprehensive care services, enriching activities, and a comfortable living environment for seniors in Arkansas City, KS.
Generations Home Plus is located at 28550 121St Road, Arkansas City, KS 67005 in Cowley County, Kansas
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