Terrace Assisted Living Of Hillcrest Home
Save915 West 1st Street, Sumner, IA 50674
For more information about senior living options: (844) 490-3973
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The impressions shared about this assisted living community run the gamut from shining praise to pointed critiques, painting a picture of a place that many find warm, clean, and family-like, while also revealing real concerns about staffing and dining. Across the board, residents and families note a core strength in the way the environment is designed to feel homelike and welcoming. Cleanliness is consistently highlighted, and the atmosphere is described as pleasant and quietly attractive, with a tasteful, warm architectural feel that helps residents settle in without the institutional vibe that some fear in senior-care settings.
A thread of these reviews centers on the people who staff the facility. Many commenters emphasize the kindness and dedication of the workers, from the front desk to the nurses and aides. The CNA team, in particular, earns frequent praise for providing great care and maintaining a high level of attentiveness to residents' needs. Others speak to the overall culture of care, noting that there are lots of caring individuals doing good things every day. The sense that residents are treated with respect and warmth comes through as a consistent theme, reinforcing the perception of a supportive, neighborly community where staff strive to keep residents comfortable and secure.
Safety is another recurring priority in the comments, underscoring the facility's commitment to protecting residents in their daily routines and living spaces. Parents and families are often reassured by the emphasis on safety, which appears to be a foundational value guiding staff actions and everyday operations. In the same breath, reviewers describe the facility as a place where social connections and the emotional well-being of residents are taken seriously, suggesting that the environment supports more than just physical health.
Yet the picture isn't uniformly rosy. One reviewer offers a sobering counterpoint, describing a firsthand experience of being in the facility during the decline of both parents. This account insists that, despite appearances, the operation can fall short in staffing and food quality, and that such shortcomings are not acceptable when people's lives and dignity are on the line. The reviewer is candid about the strain of watching loved ones deteriorate in an understaffed setting, and they point to specific areas - most notably staffing levels and the quality of meals - as critical problems to address. It's a stark reminder that even a place praised for kindness and cleanliness can struggle with the realities of resource constraints.
Amidst the mixed reviews, one standout thread centers on a single social worker named Dawn, who is described as a "God send" and a rock for families during difficult times. Her presence is repeatedly cited as meaningful and transformative, illustrating how a compassionate, engaged social worker can become a lifeline for both residents and their loved ones. This acknowledgment underscores the important liaison role that social services play in navigating care decisions, coordinating with families, and providing emotional support when it's most needed.
There is also a sense of community beyond the immediate family circle. Several reviewers mention relationships that extend beyond the residents themselves - friends whose parents have lived there, or a family whose own parent remains part-time staff. This sense of ongoing connection suggests that the facility can function as a long-term community, not just a temporary stop in a resident's life. For some, the continuity of care and the ability to see familiar faces contributing to a sense of stability and belonging are key benefits that bolster confidence in the facility's value.
The descriptions of living arrangements add another layer to the overall impression. The facility is portrayed as offering a spectrum of options, ranging from skilled nursing to assisted living and independent apartments. The ability to move through different levels of care within the same community is highlighted as a strength, providing a flexible, integrated path for residents as their needs evolve. In some notes, residents or prospective clients also mention the practical detail of cellular service, with a quip about using US Cellular for the best connectivity, which humanizes the experience and hints at the day-to-day realities of living there.
Overall, the collective voice presents a nuanced portrait: a clean, welcoming environment with caring staff and a priority on safety, paired with legitimate concerns about staffing adequacy and the quality of meals from at least one perspective. The threads of warmth, home-like atmosphere, and meaningful personal connections are balanced against the complexities of running a large senior-care operation. For families and potential residents, the messages suggest that this community can offer a supportive home where relationships matter, but they should also evaluate staffing levels and dining quality as part of their decision-making process. The presence of a compassionate social worker like Dawn emerges as a meaningful differentiator, illustrating how dedicated professionals can markedly improve the experience for residents and families alike.
Terrace Assisted Living of Hillcrest Home in Sumner, IA is a premier senior living community that offers a comprehensive range of care services. As a Continuing Care Retirement Community (CCRC), we provide various levels of care to meet the changing needs of our residents, including assisted living and skilled nursing facility services.
Our community boasts a wide array of amenities designed to enhance the comfort and convenience of our residents. Each apartment is fully furnished and comes with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. Our dining room offers restaurant-style meals prepared by our talented culinary team, accommodating special dietary restrictions if needed. Additionally, resident can enjoy spending time in the small library or the beautiful garden and outdoor spaces.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also have specialized programs to support mental wellness and diabetes management. Medication management is provided to ensure safety and well-being.
Residents at Terrace Assisted Living can engage in a variety of activities tailored to their interests and preferences. Our residents run activities contribute to the vibrant social life within the community, while planned daily activities offer diverse options for engaging experiences.
Located in Sumner, IA, our community benefits from its proximity to numerous amenities. Parks, restaurants, places of worship, theaters, and hospitals are easily accessible for outings or medical needs.
At Terrace Assisted Living of Hillcrest Home in Sumner, IA, we prioritize the well-being and comfort of our residents by offering exceptional care services within an inviting environment filled with conveniences and opportunities for engagement.
Terrace Assisted Living Of Hillcrest Home is located at 915 West 1st Street, Sumner, IA 50674 in Fayette County, Iowa
Terrace Assisted Living Of Hillcrest Home on seniors.fyi includes 9 photos including images showing interior, outdoor, kitchen, landscaping, healthcare, building, architecture, courtyard, and more.
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