Penn Center
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2237 245Th Street, Delhi, IA 52223
For more information about senior living options: (844) 490-3973
The reviewer demonstrates deep concern for their son's well-being and quality of care. The reviewer remains hopeful that their son will be transferred soon to receive appropriate care. The reviewer, who works in healthcare, brings professional insight and values respectful communication with families. The reviewer has consistently maintained non-hostile, respectful conduct in communications with staff. The reviewer believes that respectful and clear communication is essential in healthcare settings.
Sara talks disrespectfully to callers when answering phones. Sara hangs up on callers. The supervisor justified Sara's behavior and emphasized that rules are rules, without acknowledging that the caller was never informed about meal hours before being admonished for simply identifying who they were calling for. The reviewer questions the quality of care being provided due to the staff's disrespectful interactions with family members and the justification of such behavior. The reviewer has never been hostile or disrespectful and should not have to deal with this treatment from staff. The reviewer hopes for their son's transfer to avoid continuing exposure to this behavior.A family member describes a troubling pattern at a facility where their son is staying, centered on interactions with a staff member named Sara. According to the account, Sara speaks to the caller in a disrespectful way every time she answers the phone, and she has even hung up in the caller's face. This behavior is presented as not a one-off incident but part of a repeated pattern that the family member finds humiliating and unprofessional. The overall impression is that the mode of communication used by Sara undermines the trust and sense of safety that a family member should feel when trying to stay informed about a loved one's care.
The reviewer notes an attempt to resolve the issue by asking to speak with a supervisor. In their telling, the supervisor did not address the core concern about Sara's manner; instead, the supervisor justified her behavior by emphasizing that "rules are rules." This defense is described as dismissive and unsatisfactory, especially given the reviewer's claim that they were not given any opportunity to be told about meal hours before being admonished for simply identifying who they were calling for. The frustration here is twofold: a feeling that the staff member's tone and actions are disrespectful, and a perception that the facility's leadership is more concerned with enforcing policy than with ensuring respectful, clear communication with families.
The reviewer brings a professional perspective to the situation, noting that they work in healthcare and provide bedside care themselves. This background amplifies their concern, because they are accustomed to patient-centered communication and respectful interactions with families. They argue that encountering this level of rudeness from a staff member who answers phones casts doubt on the quality of care their loved one is receiving. The implication is that if a staff member treats family members dismissively, it raises questions about how attentively the facility is caring for the patient in other, less visible ways.
Despite the reviewer's own calm and non-confrontational approach on the calls, they emphasize that they have never been hostile or disrespectful to staff members. The contrast between their conduct and the reported behavior of Sara underscores the perceived imbalance and unfairness. This discrepancy fuels a deeper sense of grievance: if the staff member's communication is routinely disrespectful, it can create a stressful and unsettling environment for families who are already anxious about their loved one's well-being.
The experience described is not only personally upsetting but is also perceived as having broader implications for trust in the facility's care. The reviewer suggests that respectful, transparent communication with families is a fundamental component of quality care, and when that appears lacking, it can erode confidence in the entire care team. The feeling that a supervisor would defend "the rules" without acknowledging a failure to provide basic information - like meal hours - exacerbates the sense that family input and concerns are unwelcome or undervalued.
In terms of what they hope for going forward, the reviewer expresses a desire for change rather than simply venting frustration. They articulate a wish for improved accountability and better training around professional communication, empathy, and customer service among staff. They also point to a practical need for clearer guidance about the facility's policies, including how and when families are informed about routine matters such as meal schedules, so that they can participate in the patient's care without fear of being criticized or dismissed.
Ultimately, the reviewer conveys a mix of disappointment, concern, and hope. On one hand, there is a strong desire for their son to be transferred to a setting where family interactions with staff are respectful and constructive. On the other hand, there is a clear call for the facility to address the underlying issues - through policy clarification, staff development, and a commitment to treating families with courtesy and consideration. The closing sentiment is a blend of frustration with the current experience and a determination to seek better surroundings for their loved one, where communication with the care team is handled with professionalism and care.
60 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Penn Center in Delhi, IA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts air-conditioned apartments that are fully furnished and equipped with cable or satellite TV and private bathrooms. There are also indoor common areas, a small library, a gaming room, and a computer center where residents can socialize, relax, and engage in activities.
To cater to the physical health needs of the residents, Penn Center provides a fitness room and wellness center. The community also offers beauty salon services to help residents look and feel their best. Community-operated transportation is available for outings and appointments.
The dining experience at Penn Center is restaurant-style with meals provided that cater to special dietary restrictions such as diabetes diets. Assistance with meal preparation and service is provided for those who need it.
There is no shortage of activities at Penn Center. Residents can participate in community-sponsored activities, scheduled daily activities, fitness programs, planned day trips, and resident-run activities. Devotional services off-site are also available for spiritual enrichment.
Safety is paramount at Penn Center with 24-hour supervision and medication management provided by trained staff. Assistance with daily living tasks such as bathing, dressing, transfers, and ambulatory care is also available as needed.
For convenience outside of the community, there are parks, restaurants, and places of worship nearby for residents to explore or visit with family and friends.
Overall, Penn Center in Delhi provides a supportive environment where residents can enjoy independence while receiving personalized care and enjoying various amenities and activities designed to enhance their quality of life.
Located in Delhi, Iowa, this area offers a variety of amenities suitable for senior living. With several restaurants within a short distance, such as Smokey's Grille and Rubes Firehouse Sports Bar, there are plenty of dining options to enjoy. Nearby places of worship include Delhi United Methodist Church and New Life Assembly of God for spiritual fulfillment. For outdoor recreation, residents can visit nearby parks like Delhi Silver Lake County Park and Schram Park. With pharmacies like Good Neighbor Pharmacy and medical facilities such as Regional Family Health in close proximity, healthcare needs are easily accessible. Additionally, transportation services like U-Haul Neighborhood Dealer provide convenience for travel needs. Overall, this part of Delhi provides a comfortable and convenient living environment for seniors.
Penn Center is located at 2237 245Th Street, Delhi, IA 52223 in Delaware County, Iowa
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Medicare Coverage for Assisted Living: An In-Depth Exploration
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Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
