Home Instead Senior Care

Pros

• The Home Instead team is exceptionally caring and professional.
• The owners have intentionally built an operation that supports and invests in care professionals.
• They provide thorough training and ongoing support, valuing the retention of skilled, compassionate caregivers.
• This focus on the team translates into exceptional care for clients.
• Care professionals at Home Instead often become like family.
• Home Instead enables clients to stay at home longer through excellent in-home care.
• The staff communicate excellently and demonstrate professionalism and genuine care from leadership to caregivers.
• The company goes above and beyond for each client.
• The Ames staff are friendly, knowledgeable, and dedicated to their clients.
• Amy and the Home Instead team are empathetic, supportive, and make transitions easier.
• Home Instead offers a wide variety of services to meet diverse needs.
• The staff are experts, experienced, and trustworthy in caring for loved ones.

Cons

Review

Home Instead stands out in home care for a reason that many families repeatedly name: the level of care and professionalism is unmatched, and the leadership has deliberately built the operation to support the people who deliver the care as much as to serve the clients themselves. The reviews consistently highlight how thoroughly the organization trains its staff, provides ongoing support, and places real value on retaining skilled, compassionate caregivers. That emphasis on supporting the care team translates directly into the quality of care families experience - creating relationships built on trust, consistency, and genuine compassion. In many accounts, the caregivers become like family, a testament to the strength of the bonds formed when a care provider prioritizes both its clients and its staff.

In rural Story County, Home Instead has been a steady presence for almost a year, and the experience has been highly positive. The reviewer notes not only satisfactory service but genuine appreciation from the people receiving care - the clients themselves love the service. It's underscored as a crucial difference: when care is delivered by people who are both capable and genuinely connected to those they serve, the day-to-day experience of aging at home becomes more comfortable and reassuring. The overall sentiment is a strong recommendation for others seeking dependable in-home support in that area.

There are also long-term stories of care that speak to the heart of Home Instead's approach. One reviewer describes how Home Instead cared for their parents for three years, enabling them to stay at home as they needed help with all activities of daily living. The care team became like family to the parents, and the experience was marked by excellent communication, professionalism, and truly caring individuals from the top down. The gratitude extends beyond just the care itself; there's a clear sense of pride in the company and appreciation for every member of the team, from leadership to the caregivers.

Another heartening account emphasizes the consistency and reliability that come with Home Instead. After using several different companies and caregivers over four-plus years, the family found five-star-level care with Home Instead - care that is described as knowledgeable, conscientious, and essential to maintaining a loved one at home. The message is clear: the quality and dedication of Home Instead caregivers make a real difference in the ability to keep a loved one safely and comfortably at home, which is priceless to families facing difficult caregiving decisions.

There are also personal stories that highlight the human touch in transitions and everyday care. One reviewer notes how Amy and the entire Home Instead staff made a hospital-to-home transition for their mother smoother and more comfortable than expected, making a challenging period easier to navigate. The recommendation here is unequivocal: for anyone needing at-home care, Home Instead is a reliable partner who can ease the process and provide meaningful support.

Specific praise for team members, especially Amy, appears repeatedly. One reviewer singles out Amy as EXCELLENT, commending her for sharing information clearly while remaining empathetic and supportive. The message conveys that Home Instead offers a wide variety of services, and the staff's ability to communicate effectively and provide tailored care is a core strength. This combination of clear information and genuine compassion is repeatedly cited as a key reason families feel confident in choosing Home Instead.

Beyond individual stories, several testimonials emphasize the broader value of Home Instead for people who need ongoing support to remain at home. The company is described as a great option for extra care and support, with reviewers who have observed and even partnered with Home Instead firsthand noting the quality of care and the positive impact on clients. The overarching theme is that Home Instead goes above and beyond for every client, combining caring, compassion, and reliability with a readiness to meet a wide range of needs. For families seeking consistent, first-call assistance, Home Instead is portrayed as the natural choice.

Location-specific experiences reinforce the impression of a dedicated, capable team. In Ames, the staff is described as friendly, knowledgeable, and devoted to their clients. Reviewers note that if Home Instead cannot meet a particular need, they will still serve as a valuable resource to locate the right help and will work to develop a plan that best fits the individual situation. The insistence is clear: you won't regret reaching out to them, because they take the time to listen, plan, and tailor care to each person.

Across the board, the final sentiment in these accounts rests on trust: the staff at Home Instead are described as experts in providing the care you need, with experience, compassion, and knowledge that you can rely on when it matters most. Reviewers emphasize that you can entrust the ones you love to Home Instead, and they would readily recommend the company to anyone seeking in-home care. Taken together, these testimonials paint a picture of a provider that combines strong leadership, dedicated caregivers, and a client-centered ethos that makes home care a reliable, compassionate, and stable option for families.

Parks

• Brookside Park (0.1 miles)
• O'Neil Park (0.8 miles)
• Ada Hayden Heritage Park (1.1 miles)
• Bandshell Park (1.2 miles)
• Moore Memorial Park (1.4 miles)
• Inis Grove Park (1.5 miles)
• Emma McCarthy Lee Park (1.6 miles)

Pharmacies

• Nucara Pharmacy (0.4 miles)
• CVS Pharmacy (1.1 miles)
• Medicap Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Somerset Pharmacy (1.4 miles)
• NuCara Pharmacy (1.4 miles)
• Target Pharmacy (1.5 miles)

Places of Worship

• Bethesda Lutheran Church ELCA (0.5 miles)
• St Paul Lutheran Church (0.8 miles)
• Memorial Lutheran Church (0.9 miles)
• Nevada IA Seventh-Day Adventist Church (1 miles)
• First United Methodist Church (1 miles)
• Southern Baptist Convention (1.2 miles)
• Unitarian Universalist Fellowship of Ames (1.2 miles)

Hospitals

• Hearing Services of Iowa (0.7 miles)
• Mary Greeley Medical Center (1 miles)
• DaVita Ames Mary Greeley Dialysis (2.6 miles)

Restaurants

• Aunt Maude's (0.8 miles)
• Culver's (0.8 miles)
• Taco John's (0.9 miles)
• Potbelly Sandwich Shop (1 miles)
• Sweet Carolines (1 miles)
• Blaze Pizza (1 miles)
• Time Out (1.1 miles)

Physicians

• Nicolle Fischer, PA-C (0.9 miles)
• Skin Solutions Dermatology (0.9 miles)
• Eyemart Optical Outlet - Ames (0.9 miles)
• Strosahl, Kasey Dr - Mary Greeley Medical Center Psychiatry (1 miles)
• William R Bliss Cancer Center (1 miles)
• W R Bliss Cancer Resource Center (1 miles)
• McFarland Clinic PC (1 miles)

Cafes

• The Hub Grill & Café (0.9 miles)
• Starbucks (0.9 miles)
• Starbucks (1 miles)
• Cafe Diem (1 miles)
• Design Café (1.1 miles)
• Cafe Beaudelaire (1.1 miles)
• Stomping Grounds (1.2 miles)

Transportation

• U-Haul Neighborhood Dealer (1.1 miles)
• U-Haul Moving & Storage (1.6 miles)

Theaters

• Cinemark Movies 12 (1.7 miles)