2070 Chester Boulevard, Richmond, IN 47374
For more information about senior living options: (844) 490-3973
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Emily is great. Tiffany is good. Kailey is great. Ally is good. Selena is good. The wife has had a very positive experience at Heritage House of Richmond. She is eating very well now. She is sleeping normal hours and receiving rehab to become stronger. She seems to be thriving very well, much better than at home with aides. The staff has been very good and has shown her a lot of care. They address concerns promptly. The facility offers activities such as bingo and music. The facility is close to home, which helps. It is a good value. They are very competitive with other facilities, and she can have a private room.
They didn't feed her in the first days and didn't have a doctor see her. She wasn't given her blood thinner for a month. She developed bedsores, hadn't been bathed or fed for 3?4 days, and had thrush from teeth not being brushed for weeks. The facility reeked and the staff neglected residents due to understaffing. They discharged her from her medical plan and drug coverage without the POA's approval. The CMS rating as a high-performing facility was not true. The nurses on the third shift torment residents, withhold medication, and come to work high.Heritage House of Richmond is best suited for families seeking an affordable, single-level option near Richmond, Indiana, where private rooms and practical rehab services are available and care can stay steady when staff coverage is solid. It works for residents who want proximity to home, straightforward amenities, and a community where daily care and rehabilitation can be delivered without the polish of a newer facility. The setting is not the newest or flashiest, but it remains reasonably well-kept and navigable, with a tangible emphasis on routine support. For seniors who are comfortable engaging with a facility that benefits from attentive family involvement to ensure smooth operations, Heritage House provides a practical, budget-conscious choice.
Those with high medical complexity or a strong need for constant nursing oversight should consider alternatives. Several reviews flag serious safety concerns - neglect, missed meals, delayed medications, and hygiene lapses - culminating in bedsores and thrush when ADLs go unattended. Such issues are not marginal and can escalate quickly for residents with mobility limitations or chronic conditions. Families evaluating options should compare with nearby facilities, including The Springs in Richmond, where more consistent 24/7 nursing coverage and medical oversight appear prioritized. The bottom line: Heritage House can work for the right person, but it is not the safest fit for the most medically fragile or for families unwilling to demand rigorous accountability and proactive monitoring.
On the plus side, several staff members receive consistent praise for care and warmth, and the facility offers meaningful day-to-day touches. Private rooms, a one-level footprint with two wings, and a generally well-kept environment contribute to a sense of dignity and ease of living. Residents benefit from prompt maintenance when issues are raised, access to a beautician, and visible social engagement options like bingo and music, with the potential for field trips and outings when restrictions loosen. These positives provide a credible offset to the realities of staffing variability, creating a home-like atmosphere that can support independent living skills and gradual rehab progress when care is well-coordinated.
Yet the gravity of the reported lapses cannot be dismissed. The most damaging reviews describe systemic under-staffing and inconsistent supervision, which undermine rehabilitation gains and raise red flags about day-to-day safety. Medication administration issues, late feeding, inadequate bathing, and somber reports of neglect darkness over otherwise encouraging elements. Such concerns illustrate that while the facility can deliver good moments, the risk of critical gaps in care remains if leadership and staffing do not maintain vigilant, responsive operations. The opportunity to offset these risks exists only where management demonstrates sustained commitment to corrective action, transparent reporting, and a dependable care plan for each resident.
Practical decision-making should center on staffing, oversight, and family rights. Prospective families should insist on current staffing ratios, especially during evenings and nights, and demand clear med-pass procedures, emergency response protocols, and documented oversight by a clinician. Verify that the POA's authority is respected regarding enrollment decisions and coverage changes, and review the most recent state and CMS indicators rather than relying on outdated impressions. Request a comprehensive, written care plan with rehab milestones, daily schedules, and a clear escalation path for concerns. A candid tour should focus on cleanliness, infection control practices, and how quickly staff respond when concerns are raised by residents or families.
Visitation policies - still noted in some family feedback - significantly affect overall satisfaction. One account references prescheduled, limited visits, while others highlight improvements in everyday conveniences, such as hair appointments and responsive housekeeping. The presence of on-site comforts - birds in common areas, easy access to beauty services, and an in-house activity lineup - adds life to the routine, but the overall visitation reality matters. Families should assess how important social connection and outside-time are to their loved one, and whether the facility's limitations align with those needs, balancing quality of life against the realities of staffing and oversight.
In sum, Heritage House of Richmond offers a practical, value-oriented option for near-home rehab and routine care when staffing is stable and oversight is active. It can be a solid fit for residents who tolerate some variability and prioritize a modest, comfortable setting with private rooms and accessible amenities. For those who require consistent, high-touch medical attention or cannot tolerate potential neglect or medication mismanagement, alternatives with stronger staffing, clearer governance, and more transparent safety records should be pursued. The prudent path is a thorough visit, conversations across all shifts, a review of concrete care plans, verification of enrollment practices, and a careful comparison of state and CMS data to peers before committing.
87 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage House Of Richmond in Richmond, IN is a skilled nursing facility that offers a wide range of amenities and care services to its residents. The community provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management and special dietary restrictions are also provided.
Residents at Heritage House enjoy various amenities including a beauty salon, cable or satellite TV, a computer center with Wi-Fi/high-speed internet access, and a fully furnished living space. They can also take advantage of the fitness room, gaming room, garden, small library, wellness center, and outdoor space. The dining experience is restaurant-style with special dietary restrictions accommodated.
The community offers numerous activities for its residents to engage in. These include concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. In addition to the on-site amenities and activities offered by Heritage House Of Richmond, there are several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship nearby for convenient access.
Overall, Heritage House Of Richmond provides comprehensive care services along with a variety of amenities to create an assisted living community that promotes comfort, independence, and an active lifestyle for its residents.
Heritage House Of Richmond is located at 2070 Chester Boulevard, Richmond, IN 47374 in Wayne County, Indiana
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