201 East Elm Street, New Albany, IN 47150
For more information about senior living options: (866) 208-4318
Overall Review of New Albany Nursing And Rehabilitation Center
Pros
The physical therapists are really great.- Michael was very nice and patient.
- The nurses and assistants were very nice and caring.
- The staff provided the best possible care.
- Director Ann was very attentive to residents' needs.
Cons
The facility refused to give the daughter her medicine.- It smelled of urine.
- The care services are bad; they won’t bathe residents and they wipe them down.
- The beds are rusted.
- They wouldn’t serve any meals.
- New residents didn’t want to eat because of the smell.
- The place is so short-staffed that in an emergency they wouldn’t know it because they never answer the call lights.
- It’s downright ridiculous.
- If the insurance would approve for their father to go somewhere else, they would be out of this place so fast their heads would spin.
- Please take loved ones somewhere other than here.
- This is the worst place ever.
- The nursing home provides very poor patient care.
- They broke mom’s leg transferring from wheelchair to bed.
- No report was provided; only a bill in the mail.
- She died in their care, and it’s the worst.
- This place is a joke.
- They forgot to give meals, wouldn’t give meds, there were bugs in the bathroom, and the toilet wasn’t working.
Review
New Albany Nursing and Rehabilitation Center is best suited for seniors who need focused rehabilitation and can tolerate a care environment that is inconsistent in staffing and daily operations, provided there is active oversight from family or a responsible surrogate. The facility’s strongest appeal lies in access to physical therapy and a handful of frontline staff who are described as caring and attentive, with an administrator who tends to residents’ comfort. For families seeking reliable daily routines and predictable safety in long-term care, this may be a workable option only if there is a plan to regularly monitor care and respond quickly to issues as they arise.
Those who should consider alternatives are families prioritizing consistent daily care, dependable meal service, timely medication administration, and a consistently clean, safe environment. Reviews depict missed meals, gaps in medication delivery, and unaddressed call lights, raising concerns about day-to-day reliability for long-term residents. Serious safety worries, ranging from transferred injuries to odors, pests, and broken facilities, also weigh heavily. If stability and risk mitigation are non-negotiable, this community warrants a cautious comparison with higher-rated options that demonstrate steadier staffing and fewer publicized safety lapses.
The key pros in this setting, effective rehabilitation services and a subset of compassionate staff, plus an attentive director, do offset some concerns, but not sufficiently to erase the larger risk profile. Several residents highlight remarkable physical therapy experiences and patient, encouraging care from rehab instructors and nurses. The director is cited as consistently striving to meet needs, and some caregivers are described as genuinely caring. When rehabilitation is the primary goal, these strengths can foster meaningful progress and a confident pathway to discharge. Yet the positive therapy experiences do not compensate for repeated episodes of neglect or breakdowns in routine that jeopardize safety and comfort on a day-to-day basis.
The most salient cons reveal a pattern that undermines long-term confidence. Chronic understaffing translates into delayed responses to call lights, with emergencies potentially going unaddressed in a timely manner. Medication management appears inconsistent, with multiple reviews reporting missed doses and delayed administration. Facility conditions compound risk: recurring odors, rust on beds, bugs in bathrooms, and a toilet that fails to function properly all point to lapses in cleanliness and maintenance. A particularly disturbing account of a resident sustaining a broken leg during transfer, followed by a bill without a transparent incident report, underscores a troubling lack of clear process and accountability. The most severe verdict, ending with a death in care and a broad sentiment that families would seek alternatives, cannot be dismissed.
Practical steps for families evaluating this center include requesting current staffing levels and on-shift ratios, and asking to speak directly with the administrator about ongoing improvement plans. Visitors should inspect living spaces for cleanliness, odor, and maintenance issues; review recent incident or complaint logs; and verify how medications are tracked and administered. It is prudent to observe how quickly call lights are answered and to request the opportunity to meet several caregivers to gauge consistency and responsiveness. For rehab, confirm a structured, measurable program with documented progress and discharge planning. Compare this facility against others with higher staffing stability, better infection control, reliable meal service, and a cleaner, safer environment before committing long-term.
In summary, this community offers practical value for rehab-focused care where hands-on therapy and attentive staff can shine, but the weight of staffing shortages and documented care lapses is substantial. The decision hinges on whether robust oversight and a clear plan to address persistent safety and reliability gaps are feasible for the family, and whether the priority is access to strong rehabilitation or a consistently safe, predictable daily living environment. If rehabilitation remains the central goal and active guardianship is possible, a measured stay may be reasonable. If reliability, routine, and unequivocal safety are non-negotiable, stronger alternatives should be pursued.
143 resident community capacity
Assisted Living
Independent Living
Skilled Nursing Facility
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Louisville International-Standiford (9 miles away)
Community operated transportation
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Special dietary restrictions
Concierge services
Planned day trips
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