Crown Pointe Indianapolis

Pros

• The facility is clean and inviting.
• The staff are warm, friendly, and eager to help ensure residents' comfort.
• Families highly recommend CrownPointe for their loved ones.
• The rooms are clean with pleasant views of flowers and greenery.
• There are a variety of amenities, activities, and outings for residents.
• The executive director (ED) and director of nursing (DON) are fantastic and focused on safety and wellbeing.
• Meals are prepared with care and love.
• The activity director is sweet, kind, and wonderful, with enjoyable outings.
• The community is beautiful, and the residents are a lovely group.
• The staff go above and beyond and genuinely care for residents.
• There is a complimentary kitchen for residents and families to enjoy.
• CrownPointe is regarded as one of the best assisted living facilities.

Cons

• They would strongly advise against placing a loved one there if those are the type of nurses representing the company.
• The reviewer wouldn't even take their dog to this place.
• They described it as a bad place to send a loved one, citing neglect after a fall, lack of family notification, and bed bugs and mold.
• They said the administrator is rude, unprofessional and unknowledgeable, denying doctors the right to see and treat patients.
• They stated the food is so bad that residents go elsewhere and recommended not coming.
• A former resident called the facility horrible, noting staff turnover and substandard kitchen staff.

Review

CrownPointe and its Indianapolis locations appear to generate a wide range of experiences from families and staff, with many praising the environment as clean, welcoming, and person-centered, while others report serious concerns about care and communication. A common thread among the positive accounts is a sense of warmth from the staff and a commitment to making residents comfortable and happy. Families frequently highlight clean, inviting rooms with pleasant views, and they appreciate the emphasis on creating a respectful, home-like atmosphere where loved ones can feel at ease. Several reviewers describe the staff as warm, friendly, and genuinely eager to help, often noting that their loved ones are treated with kindness and patience.

Several reviews center on the caregiving team's responsiveness and proactive attitude. Families frequently point to the ED (Executive Director) and DON (Director of Nursing) as leaders who are focused on safety and well-being, with one account specifically praising the ED for ongoing improvements. The activity programming also receives compliments: there is mention of a dedicated activity director who is described as sweet and engaging, offering a variety of activities and outings that residents enjoy. The kitchen and meal service are highlighted positively in multiple accounts, with residents receiving meals that are described as prepared with care and love, contributing to an overall sense that residents are being well cared for in their daily routines.

From the perspective of staff members themselves, some reviews come from frontline workers who feel proud of the care they provide. A cook's point of view notes a welcoming atmosphere and mentions that staff go above and beyond for residents, with additional praise directed at the activity director's kindness and the sense that the facility is a supportive place for families to feel confident about their loved ones' living environment. Descriptions of the community as "beautiful" and the residents as a "lovely bunch" reinforce the sense that, when functioning well, the facility can be a comforting and uplifting place to live.

Not all feedback follows this upbeat pattern. A number of reviewers present serious concerns that raise questions about safety, communication, and the handling of sensitive incidents. One reviewer recounts a tragedy involving a fall, noting that a nurse did not treat the situation with the seriousness expected and that family notification did not occur promptly. Other accounts describe instances of neglect and serious lapses in care, including warnings from a caregiver that a facility would not meet the needs of certain residents and that the nursing staff could be cold or unresponsive. There are also accusations that the administrator is rude, unprofessional, and unknowledgeable, with allegations of denying doctors access to patients. The tone of these reviews is markedly different from the overwhelmingly positive comments and suggests serious concerns about governance and accountability within the facility.

Additional negative experiences include reports from former residents or their families who felt the facility was not a good fit, especially for lower-functioning individuals who require more hands-on support. One reviewer explicitly states a strong dissatisfaction with the environment and staff behavior, describing the location and experience as uniformly negative and expressing the belief that the facility's approach did not meet the needs of its residents. Others describe safety and cleanliness issues, including a report of bed bugs and mold in a resident's room and a broader sentiment that some residents suffered when the facility accepted individuals who required more care than the staff could reliably provide. There are also remarks about communication gaps, with families feeling left out of important decisions or not promptly informed about changes in their loved ones' health or status.

Finally, several reviewers address the quality of food as a critical factor in overall satisfaction. One account bluntly claims that the food is so bad that residents actively seek to relocate to other places, which undermines the sense of comfort and security that a family might expect from a care facility. This sentiment stands in contrast to other reviews that praise the meals and describe the kitchen as a positive, supportive environment. The mixed feedback on dining - ranging from meals made with care to strong dissatisfaction with food quality - echoes the broader theme: CrownPointe appears to work exceptionally well for some families and residents, while presenting significant concerns for others.

Taken together, the collection of reviews paints a nuanced portrait of CrownPointe. For many families, the facility represents a clean, welcoming, and comforting home where staff are compassionate, activities are engaging, and meals and daily routines support a high quality of life. At the same time, other reviewers raise serious issues around communication, responsiveness, and safety, including incidents that led to harm or distress. The divergent experiences suggest that outcomes can vary widely depending on the specific staff, oversight, and individual needs of residents. If you're considering CrownPointe for a loved one, it may be prudent to visit with a clear set of questions about fall response, notification practices, medication and health monitoring, staff stability, and dining quality, and to seek out current, on-site observations from multiple residents or families to gain a comprehensive picture of how well the facility aligns with your expectations and needs.

This part of Indianapolis, Indiana offers a variety of amenities and services that cater to the needs of seniors. With several cafes, pharmacies, restaurants, hospitals, theaters, places of worship, and parks within close proximity, residents have easy access to essential goods and services. The neighborhood is also home to multiple physicians' offices, providing convenient healthcare options for seniors. Additionally, the presence of parks like Ft Harrison State Park and Watkins Park offers opportunities for outdoor recreation and relaxation. The diverse dining options at nearby restaurants cater to different tastes and preferences. The area's proximity to major hospitals like St Francis Hospital Breast Center and Indiana University Hospital ensures quick access to quality medical care when needed. Overall, this neighborhood provides a well-rounded environment for seniors seeking comfort, convenience, and quality of life in their retirement years.

Cafes

• Starbucks (0.6 miles)
• Panera Bread (4.9 miles)
• Starbucks (6 miles)
• Starbucks (6.5 miles)
• Panera Bread (6.9 miles)
• Starbucks (7.1 miles)

Physicians

• Community Health Pavilion (0.7 miles)
• Dr Vickery's Office (4.7 miles)
• Fall Creek Family Medicine (5.6 miles)
• Blackburn Community Health Center (7.2 miles)
• Northeast Family Physicians (7.5 miles)
• Riley Pediatric Neurology - IU Health Simon Cancer Center (7.5 miles)
• Dr Richard Stanley, DPM (7.7 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.6 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.4 miles)
• CVS Pharmacy (5.2 miles)

Restaurants

• Jack In The Box (1.6 miles)
• Cracker Barrel (1.6 miles)
• Hardee's (1.7 miles)
• Wendy's (1.8 miles)
• Taco Bell (2.5 miles)
• Weebles Bar & Grill (2.5 miles)
• Wendy's (2.5 miles)

Hospitals

• Methodist Medical Plazas (2.5 miles)
• St Francis Hospital Breast Center (6.3 miles)
• Eskenazi Hospital (7.2 miles)
• Indiana University Hospital (7.4 miles)
• Simon Family Tower (7.6 miles)
• Community Rehabilitation Hospital North (7.6 miles)
• Community North Hospital (7.6 miles)

Theaters

• AMC Washington Square 12 (3 miles)
• Living Room Theaters (5.7 miles)

Places of Worship

• New Beginnings Fellowship Church (3.6 miles)
• Cumberland First Baptist Church (4.4 miles)
• Tabernacle Presbyterian Church (6.3 miles)
• First Friends Church (6.5 miles)
• Lawrence Apostolic Church (6.6 miles)
• Castleton United Methodist School (6.6 miles)

Parks

• Ft Harrison State Park (5.4 miles)
• Watkins Park (7 miles)
• Military Park (7 miles)
• White River State Park (7.3 miles)