BrightStar of Lake County in Highland, IN

Pros

• BrightStar is outstanding, with flexible and professional nurses like Rebekah and Adriane.
• Adriane is the best caregiver, very caring and helpful.
• Adrienne is wonderful, professional, and good at scheduling.
• Takeita Johnson goes beyond the call of duty and provides genuine care.
• Jessica delivers everything perfectly - quick, efficient, and cheerful.
• Dionna (DeeDee) is energetic, skilled, and a great cook.
• Jennifer and Toni are excellent caregivers for my mom.
• Daimesha is the best caregiver, understanding needs and providing dedicated care.
• Christine embodies BrightStar's excellence, calm under pressure and inspiring results.
• Marilyn C. is amazing and goes above and beyond; an asset.
• Erin is reliable, capable, and friendly; like a friend.
• Becca Lash is wonderful, attentive, and highly recommended.

Cons

• BrightStar of Merrillville is accused of unfair tactics and lying about promised monetary incentives to take cases.
• The company is described as a horrible company that clients will regret using.
• BrightStar is said to abandon clients and leave them without help, especially when there are call-offs.
• BrightStar caregivers are said to call off, switch days or staff, or not show up, which is unacceptable.
• The agency is criticized for not clearly giving hours and for high turnover, making scheduling unreliable.
• BrightStar allegedly promised a $75 incentive per case but later claimed it was a mistake or only $25.

Review

BrightStar of Lake County in Highland is best suited for families seeking deeply personal, capable in-home care where caregivers form real connections with clients and where local ownership is actively involved in service delivery. This agency is particularly appropriate for seniors who need regular assistance with activities of daily living, medication reminders, infusion support, and occasional rehabilitation tasks, provided they value a high-touch caregiver experience and a hands-on coordinator who can move quickly when needs change. Families that prize punctuality, compassionate bedside manner, and a positive, friendly home atmosphere will find BrightStar's strongest alignment with those goals.

Those weighing alternatives should consider options if absolute predictability and lockstep scheduling are non-negotiable. Several reviews cite caregiver turnover, last-minute changes, or instances where a single roster of reliable aides did not remain in place week to week. For families facing tight care budgets, or for those who require unwavering, guaranteed hours and a fixed caregiver schedule, a different agency or a facility-based option may be more suited to their risk tolerance. In short, BrightStar excels when the priority is high-quality personnel who truly care and when some scheduling flexibility can be tolerated in exchange for exceptional interpersonal care.

The strongest upside lies in the care teams themselves. Across dozens of appreciations, BrightStar's caregivers are praised for competence, warmth, and responsiveness. Clients repeatedly highlight on-time arrivals, thoughtful meal preparation, attentiveness to vitals during home health visits, and a level of compassion that turns caregivers into trusted partners for families. The company appears to excel at caregiver matching - many clients report bonding with specific aides who feel like family - and there is frequent testimony to the office and owner's willingness to step in, coordinate shifts, and adjust plans when needs escalate. When a case demands skilled infusion support, wound care, or short-notice in-home visits, BrightStar's clinical staff are often described as professional and dependable.

Yet the more guarded takeaway centers on scheduling reliability and staffing consistency. A subset of reviews documents caregiver turnover, call-offs, and shifting assignments that can disrupt routine and require families to coordinate new introductions repeatedly. Some clients allege miscommunications around hours or billing, and a few describe situations where coverage was not available in a pinch. These experiences illuminate a real risk: even with excellent individual caregivers, the overall cadence can fluctuate if the agency's scheduling backbone is strained. For anyone who cannot tolerate even occasional gaps in coverage, these are meaningful considerations.

The pros tend to offset the cons when the family engages proactively and leans on BrightStar's strengths. Owner involvement, rapid initial assessments, and the ability to mobilize a caregiver within 24?48 hours are repeatedly cited as differentiators. The culture of caregiving - caregivers who show up with energy, cheer, and a readiness to handle errands, appointments, and daily routines - creates stability for many households, especially those navigating complex medical needs or new post-acute transitions. When the relationship clicks, clients report a level of reassurance and peace of mind that is hard to find elsewhere, with 24/7 support and flexible scheduling as the potential safety net that keeps care continuous during busy or crisis periods.

For families evaluating BrightStar, the practical next steps are clear. Begin with a candid needs assessment that articulates exact hours, tasks, and expected contingencies for illness or doctor visits. Insist on a formal caregiver-matching plan, a written schedule, and a backup-hands protocol to minimize gaps in coverage. Request references from both the office and front-line caregivers, and confirm the existence of a clear escalation path if a shift falls through. Clarify billing practices and how hours are tracked, so expectations align with reality from day one. With these guardrails in place, BrightStar Highland can deliver its hallmark combination of compassionate, capable care and responsive, owner-supported management.

In sum, BrightStar of Lake County stands as a practical, solid choice for families prioritizing high-quality, personable in-home care, delivered by skilled nurses and aides who repeatedly earn trust and gratitude. It is not the pick for those requiring flawless, uninterruptible staffing or ultra-predictable scheduling with zero turnover risk. For families prepared to partner closely with an engaged local company, to articulate needs clearly, and to monitor scheduling proactively, BrightStar Highland offers a compelling blend of warmth, competence, and hands-on leadership that translates into meaningful, ongoing support for both clients and their families.

Places of Worship

• Illiana Islamic Association (0.1 miles)
• St Mary Church (2.4 miles)
• St. Paul's Lutheran School (2.6 miles)
• Woodmar United Methodist Church (2.9 miles)
• St George Greek Orthodox Church NW Indiana (4.2 miles)
• Trinity United Church of Christ Gary (6.7 miles)
• Christ Community Church (6.9 miles)

Restaurants

• Sophia's House of Pancakes (0.2 miles)
• McDonald's (0.5 miles)
• Danny Z's Grub N Pub (0.7 miles)
• Panda Express (1 miles)
• McDonald's (1 miles)
• Les Cafe Pancake House (1.1 miles)
• Buona Beef (1.6 miles)

Pharmacies

• Vyto's Pharmacy in Highland (1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• Quik Scripts (2.4 miles)

Physicians

• Pediatric Health Care Assoc (1 miles)
• University of Chicago Health Specialist (1.5 miles)
• North Point Orthopaedics (2 miles)
• Premier Oncology Hematology Associates (2.3 miles)
• Hoehn Medical Center (3.5 miles)
• Northwest Oral Surgeons (3.5 miles)
• Kids First Pediatrics On 30 (3.8 miles)

Cafes

• Sip Coffee House (1.1 miles)
• Panera Bread (1.5 miles)
• Windmill Brewing (4.2 miles)
• Starbucks (7.1 miles)

Parks

• The Park (1.2 miles)
• Wicker Memorial Park (1.2 miles)
• Briar Creek Park (1.6 miles)
• Beech Park (2 miles)
• Central Park (2.2 miles)
• Riverside Park (2.7 miles)
• Redar Park (3.8 miles)

Hospitals

• Community Hospital (2 miles)
• Franciscan Physicians Hospital (2.2 miles)
• Franciscan Health Emergency Department Munster (2.2 miles)
• Franciscan St Margaret Health (4.4 miles)
• Ingalls Family Care Center (5.6 miles)
• Community Hospital MRI Center (5.9 miles)
• St Catherine Hospital (6.6 miles)

Theaters

• AMC Schererville 12 (3.1 miles)