BrightStar of Lake County is a senior community in Highland, IN.
Information last verified:
9515 Indianapolis Boulevared Unit #4, Highland, IN 46322
For more information about senior living options: (866) 208-4318
4.6 from 87 reviews
5 stars
77
4 stars
3
3 stars
0
2 stars
0
1 stars
7
Overall Review of BrightStar of Lake County
common22 reviews mention this
Caregivers and nurses feel dependable
Many families describe caregivers and nurses as kind, professional, and attentive in day-to-day help.
Across multiple reviews, families highlight consistent kindness and professionalism from the aides and nurses assigned to their loved ones. Several mentions focus on caregivers understanding non-verbal needs, helping with daily routines, and offering patience and reassurance. Residents and families also describe home health staff as responsive to questions and attentive to care details.
differentiator9 reviews mention this
Skilled help for medical tasks at home
Residents and families describe reliable hands-on nursing support for medical care delivered at home.
Reviews repeatedly mention hands-on nursing support delivered in-home, including infusion and other therapy-related care. Families also describe home nursing visits that included monitoring and clear communication about what was needed. One review specifically mentions support with dementia care, and several others describe nursing care during serious medical situations.
common8 reviews mention this
Communication and scheduling can help
Several reviews say staff keep families informed and work with scheduling needs.
Some reviews emphasize that communication with family members helped them feel supported, especially around care updates and arranging visits. Families describe situations where staff were punctual, coordinated service quickly, or adjusted when medical needs required changes. A few comments also describe the sense of teamwork between caregivers and the family.
common2 reviews mention this
Respite and higher levels of help
Some families describe getting short-term relief through respite help and expanding support as needs changed.
A couple of reviews mention respite care and describe aides as knowledgeable, reliable, and compassionate. Another review describes increasing services as a loved one’s health declined, with support continuing through the transition. These comments frame the service as able to scale when families need more coverage.
caveat4 reviews mention this
Consistency issues and billing disputes
Some reviewers report problems with reliability, call-offs, and disputed payment or promised incentives.
While many reviews are positive, multiple critical reviews describe missed coverage or frequent switching of caregivers. Other negative comments allege problems with incentives and delays in payment, including conflicting amounts communicated. Taken together, these reviews point to potential gaps in dependable staffing and follow-through.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Transportation
Chicago Midway (22 miles away)
Nearby Places of Interest
Places of Worship
Illiana Islamic Association (0.1 miles)
St Mary Church (2.4 miles)
St. Paul's Lutheran School (2.6 miles)
Woodmar United Methodist Church (2.9 miles)
St George Greek Orthodox Church NW Indiana (4.2 miles)
Trinity United Church of Christ Gary (6.7 miles)
Christ Community Church (6.9 miles)
Restaurants
Sophia's House of Pancakes (0.2 miles)
McDonald's (0.5 miles)
Danny Z's Grub N Pub (0.7 miles)
Panda Express (1 miles)
McDonald's (1 miles)
Les Cafe Pancake House (1.1 miles)
Buona Beef (1.6 miles)
Pharmacies
Vyto's Pharmacy in Highland (1 miles)
Walgreens (1.1 miles)
Walgreens (1.3 miles)
CVS Pharmacy (1.8 miles)
Walgreens (2 miles)
Walgreens (2.2 miles)
Quik Scripts (2.4 miles)
Physicians
Pediatric Health Care Assoc (1 miles)
University of Chicago Health Specialist (1.5 miles)
North Point Orthopaedics (2 miles)
Premier Oncology Hematology Associates (2.3 miles)
Hoehn Medical Center (3.5 miles)
Northwest Oral Surgeons (3.5 miles)
Kids First Pediatrics On 30 (3.8 miles)
Cafes
Sip Coffee House (1.1 miles)
Panera Bread (1.5 miles)
Windmill Brewing (4.2 miles)
Starbucks (7.1 miles)
Parks
The Park (1.2 miles)
Wicker Memorial Park (1.2 miles)
Briar Creek Park (1.6 miles)
Beech Park (2 miles)
Central Park (2.2 miles)
Riverside Park (2.7 miles)
Redar Park (3.8 miles)
Hospitals
Community Hospital (2 miles)
Franciscan Physicians Hospital (2.2 miles)
Franciscan Health Emergency Department Munster (2.2 miles)
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Chicago Midway (22 miles away)
Extensive nearby amenities and healthcare options (cafes, parks, pharmacies, physicians, restaurants, places of worship, theater, hospitals).
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