Highland Nursing Home

Pros

• The facility has a welcoming environment initially during the tour.
• Family members can choose to stay and provide care, ensuring their loved one feels supported.
• The director is proactive in showing families around the facility.
• There is an opportunity for family involvement in the care process.
• The facility could be improved by increasing communication with families and enhancing staff training.

Cons

• The staff treated the individual's father horribly.
• The director was never seen or heard from again after the initial tour.
• Family members had to provide care for their loved ones due to inadequate staff support.
• There was a lack of proper training for the staff.
• There was poor communication between staff and family members.
• The facility experienced a high employee turnover rate.
• Individuals with paralysis received inadequate care, as staff often forgot their needs.
• The rehabilitation services provided were considered ineffective and unsatisfactory.

Review

A Harrowing Experience: A Cautionary Tale of Care Facilities

The journey of finding a suitable care facility for a loved one can often be fraught with anxiety and uncertainty. For families seeking assistance for their members, particularly those with specific needs such as paralysis or significant mobility issues, the stakes are incredibly high. Unfortunately, not all facilities live up to the expectations set during initial tours or assurances made by directors and staff. A distressing account has emerged that sheds light on the negative experiences faced within one particular establishment, highlighting systemic failures that could jeopardize the well-being of its residents.

The author of this review underscores the alarming treatment their father endured during his stay at this facility. The initial visit, which included a tour led by the director, seemed promising at first glance. However, this optimism quickly dissipated once admission was finalized. The director, who played a pivotal role in creating an inviting impression during the tour, subsequently vanished from view entirely after assuring families of quality care. This lack of follow-through left relatives feeling abandoned and without resources for support when concerns arose about their loved ones.

Among the most concerning aspects mentioned is the absence of proper training among staff members. The review indicates that there is little to no substantive training provided to caregivers on dealing with individuals who have limited mobility or require special attention due to conditions like paralysis. Families placed trust in these facilities with hopes that trained professionals would adequately support their loved ones' needs; however, it appears that many workers may not be equipped to provide necessary care. As a result, fundamental daily tasks were reportedly ignored—raising serious questions about standards and practices within the institution.

Communication—or rather, the lack thereof—was another significant point raised by frustrated family members. Effective communication between facility staff and relatives is essential for addressing any potential issues promptly and ensuring transparent updates regarding residents’ health and wellbeing. Regrettably, reviews indicate a glaring breakdown in this area as well; families were often left in the dark about their loved one's conditions and struggles within the facility's environment. This disconnection only exacerbated feelings of helplessness for those who were unable to monitor their family members’ care firsthand.

Moreover, heightened employee turnover rates emerge as yet another troubling trend noted in these reviews. High levels of staff turnover can contribute to inconsistency in care delivery and create an unstable environment for residents who may already feel vulnerable due to their physical limitations. The frequent changes in personnel hinder efforts toward building rapport between caregivers and residents—essential relationships that allow individuals to feel valued and understood while receiving care.

Lastly, an aspect of rehabilitation provided at this facility was described as disappointing at best—a mere semblance rather than true therapy aimed at enhancing patients’ recovery journey or overall quality of life. With reformative programs being a crucial part of long-term well-being for paralyzed individuals or those recovering from significant ailments, inadequate rehabilitation services raise alarms about whether residents are receiving appropriate support necessary for actual improvement.

In conclusion, these disturbing accounts collectively serve as a cautionary tale regarding care facilities that do not prioritize adequate training, communication pathways between staff and families, stability amongst caregivers, and meaningful rehabilitation services for their patients. It is imperative that families conduct thorough research before entrusting a place with their loved ones’ lives—ensuring they steer clear of establishments lacking accountability so as not to expose vulnerable family members to environments where they might receive subpar treatment instead of compassionate care tailored specifically to their needs.

Physicians

• Pediatric Health Care Assoc (0.3 miles)
• University of Chicago Health Specialist (1.6 miles)
• North Point Orthopaedics (2.6 miles)
• Premier Oncology Hematology Associates (3 miles)
• Hoehn Medical Center (3.4 miles)
• Northwest Oral Surgeons (3.4 miles)
• Kids First Pediatrics On 30 (4 miles)

Places of Worship

• Illiana Islamic Association (0.6 miles)
• St Mary Church (1.7 miles)
• Woodmar United Methodist Church (3.3 miles)
• St. Paul's Lutheran School (3.3 miles)
• St George Greek Orthodox Church NW Indiana (4.1 miles)
• Trinity United Church of Christ Gary (6.2 miles)
• Suncrest Christian Church (7 miles)

Restaurants

• Sophia's House of Pancakes (0.8 miles)
• McDonald's (0.9 miles)
• Panda Express (1.1 miles)
• McDonald's (1.2 miles)
• Les Cafe Pancake House (1.2 miles)
• Danny Z's Grub N Pub (1.4 miles)
• McDonald's (1.5 miles)

Pharmacies

• Vyto's Pharmacy in Highland (1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (1.4 miles)
• Quik Scripts (1.8 miles)
• Walgreens (2.4 miles)

Cafes

• Sip Coffee House (1.1 miles)
• Panera Bread (1.5 miles)
• Windmill Brewing (4.6 miles)
• Starbucks (7 miles)

Parks

• Central Park (1.5 miles)
• The Park (1.6 miles)
• Wicker Memorial Park (1.6 miles)
• Briar Creek Park (2.2 miles)
• Beech Park (2.6 miles)
• Riverside Park (3.2 miles)
• Redar Park (3.5 miles)

Hospitals

• Community Hospital (2.7 miles)
• Franciscan Physicians Hospital (2.8 miles)
• Franciscan Health Emergency Department Munster (2.8 miles)
• Franciscan St Margaret Health (4.7 miles)
• Community Hospital MRI Center (5.3 miles)
• Ingalls Family Care Center (6.3 miles)
• Methodist Hospitals (6.6 miles)

Theaters

• AMC Schererville 12 (3.1 miles)