Comfort Keepers

Pros

• Comfort Keepers is described as amazing and easy to work with, with flexible scheduling and responsiveness to last-minute requests.
• Diane is praised for keeping the family calm and for offering advice and support.
• Brianna is praised as an exceptional caregiver who forms a strong rapport with the client and is considered deserving of a raise.
• Diana is described as amazing, listening to needs and offering comfort and guidance.
• The staff are friendly, courteous, professional, and dependable.
• Caregivers provide companionship, light housekeeping, and help with appointments.
• Ramona is described as kind, caring, and gentle, giving the family peace of mind.

Cons

• The company is rude to people on the sidewalk.
• The owner is rude.
• One reviewer described Comfort Keepers as bad business.
• They did not give them a choice or a description of the caregivers they sent out.

Review

The reviews about Comfort Keepers present a broad spectrum of experiences, from sharp warnings to deeply heartfelt praise. Some readers caution others to stay away, painting a picture of rude interactions and a difficult impression from the owner. Those voices worry about how the company's leadership and staff treat people on the sidewalk and, by extension, how they might treat elderly loved ones at home. It's a reminder that in-home care is personal and intimate, and a single negative interaction can color the entire impression of a service that relies on trust and respect.

Yet within these same narratives there are powerful counterpoints that highlight extraordinary acts of compassion and professionalism. One reviewer recounts a grandfather's hospice journey and a caregiver named Daniel who went above and beyond. Although he wasn't scheduled to start until 11, Daniel offered to start later and ended up staying with the grandmother through the night, waiting for hospice staff and the funeral home. In moments of grief, this caregiver's thoughtfulness - even more practical gestures like asking for permission to stay late and making himself available in a moment of crisis - became the anchor that helped the family endure. The reviewer credits Diane with keeping them steady across two years of care, and they name Brianna as a standout, along with the broader team. The story is one of genuine dedication, where a caregiver's presence and a supportive office contact became a lifeline for a family navigating loss and transition.

Another thread of the stories emphasizes how the company can feel like a lifeline for aging relatives. Several accounts describe staff as friendly, reliable, and capable of adapting to last?minute scheduling needs. The caregivers are portrayed as more than just aides - they are companions who bring a "breath of fresh air" into daily routines, learn to become part of the household culture, and sometimes feel like family to the elderly clients. Brianna is singled out repeatedly for her effectiveness with a grandfather who will listen to her, and Diana earns praise for listening, understanding, and offering practical advice and comfort. For families new to in-home care, these testimonials can be especially meaningful, illustrating how a well-matched caregiver can reduce anxiety and create a sense of safety and continuity.

Within the more concrete assessments, Diane emerges as a consistently strong point across multiple reviews. One reviewer notes that Diane is excellent in her care of patients, while others describe her as a steady presence who provides not just physical assistance but emotional support and guidance to family members navigating the care journey. The importance of a capable, compassionate coordinator is underscored here, suggesting that the office side of Comfort Keepers can factor just as much into a family's overall experience as the in?home care itself.

There are also reflections that acknowledge both satisfaction and some frustrations. Another reviewer highlights that the company is good and thorough in caring for a father in his last days, with care that was respectful of the family as well as the patient. Conversely, there is a brief but pointed negative comment - simply "Bad business" - that hints at inconsistencies or disappointments that can arise in any service industry, especially one as personal as in-home care. Related to this, one person notes a lack of choice or description when caregivers were assigned, a practical concern about transparency and autonomy in selecting who visits the home. These contrasting notes remind readers that experiences are not uniform and that effective communication and caregiver matching are crucial to satisfaction.

Beyond these individual moments, other reviews celebrate ongoing trust and partnership. Ramona is described as a kind, gentle, and dependable companion who provides relief and reassurance for a mother who cannot always be present. The reviewer expresses gratitude for the continuity Ramona represents and suggests that she will remain part of the care plan for as long as she wishes, underscoring how important personal rapport and consistency are to family peace of mind. Another account thanks Damita for a good initial conversation - clear, knowledgeable, and empathetic - followed by prompt electronic information and a sense that the company can meet the family's evolving in-home care needs.

A recurring theme across several testimonials is the company's broader engagement with the community, such as connections to Meals on Wheels and the Alzheimer's Association. This broader outreach reinforces the perception that Comfort Keepers is not only about one-on-one caregiving but also about contributing to a larger ecosystem of elder care and support. For families evaluating options, such community involvement can be a meaningful signal of shared values and a long-term commitment to the well-being of seniors.

Price and fit emerge as practical considerations in the mix as well. One reviewer notes that the quoted price was within budget, which can be a decisive factor for families balancing care with other financial demands. Others emphasize that the services and quality align with expectations and past positive experiences, reinforcing a sense of dependability. The recurring thread here is that plans, communication, and caregiver compatibility matter greatly - when they align, families feel secure enough to rely on Comfort Keepers for both routine companionship and more intensive caregiving tasks.

Taken together, these narratives sketch a portrait of Comfort Keepers as a service capable of delivering profound kindness and dependable support, while also reflecting the complexity and variability that characterize in-home care. The strongest endorsements center on compassionate caregivers who show up during critical moments, the steady, thoughtful intervention of office leaders like Diane and Damita, and the sense of companionship and family-like trust that accumulates over time. At the same time, reviewers remind us that perceptions of leadership and caregiver selection can diverge, and the experience can hinge on personalized matches and clear communication. For many families, the net message is one of gratitude and relief - a steady partner in the demanding, emotional work of caring for aging loved ones.

This area of Highland, Indiana offers a variety of amenities and services that may appeal to seniors looking for a convenient and vibrant community. With several cafes and restaurants within close proximity, there are plenty of options for dining out or grabbing a cup of coffee with friends. Additionally, the presence of multiple pharmacies and medical facilities, including hospitals and physicians' offices, ensures easy access to healthcare services. The abundance of parks nearby provides opportunities for recreation and enjoying the outdoors. Places of worship are also conveniently situated for those seeking spiritual fulfillment. Overall, this part of Highland offers a well-rounded environment with a mix of essential services and recreational opportunities for seniors to enjoy.

Cafes

• Sip Coffee House (0 miles)
• Panera Bread (2.5 miles)
• Windmill Brewing (5.3 miles)
• Starbucks (8.1 miles)
• Great Lakes Cafe (8.1 miles)

Restaurants

• Les Cafe Pancake House (0.1 miles)
• McDonald's (0.7 miles)
• Sophia's House of Pancakes (1 miles)
• Cracker Barrel (1.2 miles)
• White Castle (1.3 miles)
• McDonald's (1.4 miles)
• Culver's (1.5 miles)

Pharmacies

• Vyto's Pharmacy in Highland (0.1 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)

Parks

• Wicker Memorial Park (0.6 miles)
• Beech Park (1.8 miles)
• Central Park (2.3 miles)
• The Park (2.3 miles)
• Riverside Park (2.4 miles)
• Briar Creek Park (2.6 miles)
• Redar Park (4.6 miles)

Places of Worship

• Illiana Islamic Association (1.2 miles)
• Woodmar United Methodist Church (2.2 miles)
• St Mary Church (2.4 miles)
• St. Paul's Lutheran School (2.8 miles)
• St George Greek Orthodox Church NW Indiana (5.2 miles)
• Trinity United Church of Christ Gary (5.9 miles)
• Christ Community Church (6.9 miles)

Physicians

• Pediatric Health Care Assoc (1.3 miles)
• Premier Oncology Hematology Associates (2.3 miles)
• North Point Orthopaedics (2.6 miles)
• University of Chicago Health Specialist (2.6 miles)
• Hoehn Medical Center (4.5 miles)
• Northwest Oral Surgeons (4.5 miles)
• Kids First Pediatrics On 30 (4.8 miles)

Hospitals

• Community Hospital (2.3 miles)
• Franciscan Physicians Hospital (2.9 miles)
• Franciscan Health Emergency Department Munster (2.9 miles)
• Franciscan St Margaret Health (5.4 miles)
• Ingalls Family Care Center (5.5 miles)
• St Catherine Hospital (5.6 miles)
• Methodist Hospitals (6.2 miles)

Theaters

• AMC Schererville 12 (4.1 miles)