Patterson Pointe Senior Residence

Pros

• Bryane Brinkley showed empathy and went above and beyond to help residents during the AC outage.
• The repair team arrived promptly and fixed the air conditioning quickly, restoring comfort.
• Bryane Brinkley personally checked on the repair to ensure resident comfort.
• The company is described as privileged to have Bryane Brinkley on its staff.
• Management is described as very helpful and professional.
• The complex is totally handicap accessible and has friendly, helpful staff.
• The community provides monthly Bingo and bi-monthly mobile library visits, and is conveniently located near IMA for doctors' appointments.

Cons

• The complex is unsanitary and cleanliness is at its worst.
• The toilet has been running for months and remains unfixed despite multiple visits.
• There is a persistent odor since residents moved in.
• The parking lot door has not worked for about three months, making entry unsafe for elderly residents, especially in winter.
• Management does not answer phone calls and email follow-ups are slow and unhelpful.
• The roads around the area are unsafe to navigate in bad weather, deterring residents from staying there.

Review

Patterson Point comes across here as a place of mixed experiences, where some residents sing the praises of the staff, the accessibility, and the sense of community, while others raise concerns about cleanliness, maintenance responsiveness, and practical safety features. The collection of comments paints a complex portrait: for some, it is a welcoming home with thoughtful care from management and maintenance; for others, it has fallen short of basic expectations of sanitary living conditions and reliable repairs.

One of the most urgent complaints centers on unsanitary conditions that have persisted for years. A resident who has lived in the complex for a decade describes this as the worst it has ever been kept up with cleanliness. The issues are concrete: a toilet that has been running for at least two months, with someone visiting two or three times yet the problem continuing to run. The resident notes a pervasive odor that has lingered since moving in, making the environment feel unsafe and unhealthy for all residents. The tone communicates frustration and a strong sense that the situation is out of hand and that confrontations with management have yielded little more than excuses. This account underscores a troubling reality for daily life at Patterson Point: beyond individual unit problems, there are systemic concerns about upkeep and sanitation that affect the entire community.

In contrast to the sanitation concerns, several reviews highlight moments of exceptional customer service and evident care from individual staff members. A notable instance occurred last June, on a hot and humid Friday evening when the air conditioning failed. The resident reached the After Hours Emergency Maintenance line and was contacted by the building manager, Bryane Brinkley. Although the problem could not be repaired that evening, Bryane worked with the resident to brainstorm solutions and arranged for a repair to diagnose and fix the system first thing the next morning. The repair process began with a visit by a technician 35 minutes early, and Bryane arrived afterward to ensure the repair had succeeded and that the resident was comfortable. The resident describes Bryane as empathetic and clearly committed, noting that he went above and beyond by using his personal time on a Saturday morning to check on the situation and confirm satisfaction with the repair. The impression is one of genuine care and professional dedication, the kind of service that makes a tangible difference in difficult circumstances.

Elizabeth Crider's message builds on that moment of appreciation, attributing a "wonderful act of kindness" to Bryane and stating that this company is privileged to have him on its staff. The sentiment is strong and specific: a single employee's conscientious effort left a lasting impression, reinforcing that compassionate, responsive service can significantly shape a resident's overall view of the complex. While the broader context includes other concerns, Crider's note emphasizes that committed staff can transform a stressful situation into a positive experience that residents remember and appreciate.

Other comments reflect a more mixed experience with management and facilities. For example, one reviewer laments that the door by the parking lot has not been functioning properly for about three months, describing it as a safety risk for elderly residents during winter when access can be difficult. This concern directly ties to day-to-day security and safety, illustrating how a single maintenance issue can color a resident's overall sense of safety and comfort. Yet within the same overall thread, another line indicates that management has been helpful and professional, signaling that responsiveness can vary and that some residents do experience proactive support despite ongoing problems.

Several notes emphasize personal and logistical realities that shape how residents interact with Patterson Point. One reviewer simply states that their mom lives there, and another mentions that when the weather is bad, they stay with her to avoid difficult driving on local roads, highlighting the practical importance of proximity and family support in this community. A separate voice asserts that the management is "very helpful and very professional," and a brief line acknowledges the presence of the complex in the broader area - references to Ellettsville and a local road network hint at the convenience and isolation that can influence a resident's daily life.

A particularly resonant positive vignette from a different reviewer centers on accessibility and community life. The couple describes themselves as disabled and delighted with an apartment that is described as totally handicap accessible, including an easy-to-use shower. They celebrate the friendliness and helpfulness of neighbors and staff, and they highlight ongoing social and supportive services: Bingo once a month, and a mobile library bus twice a month. They mention the complex's proximity to IMA for doctor's appointments and invite others to "come and join us here at Patterson Point," closing with a warm blessing. This account underscores how the property can serve as a welcoming home for people with mobility limitations and chronic health needs when the environment is well managed.

Additional snippets reinforce the overall impression of a community with both strengths and challenges. Phrases like "excellent management, maintenance" and, more succinctly, "clean, and the people are friendly for the most part" appear as brief affirmations of a generally positive experience. Taken together, these lines suggest that, while the property has solid attributes - such as accessibility, a friendly resident culture, and attentive individual staff members - there are still persistent gaps in sanitation, maintenance response times, and certain safety features that can undermine confidence in daily living.

In sum, Patterson Point emerges as a multifaceted living environment where some residents feel supported by competent, caring staff and benefit from accessible, community-oriented amenities, while others struggle with long-running sanitation issues, unreliable repairs, and safety concerns tied to aging infrastructure. The positive anecdotes about empathetic employees like Bryane, as well as the resident-led appreciation for accessible design and social programs, provide a strong counterpoint to the more troubling reports of persistent odors, a constantly running toilet, and a parking-area door that fails to function. The resulting portrait is one of a complex that has real, lived strengths but also notable, ongoing needs that management would do well to address to ensure a consistently safe, clean, and responsive living environment for all residents.

This part of Bloomington, Indiana offers a convenient and diverse range of amenities for senior living. With several medical facilities including Southern Indiana Pediatrics and Cook Family Health Center nearby, residents have easy access to healthcare services. The area also boasts a variety of dining options such as Culver's and Cheddar's Scratch Kitchen, as well as pharmacies like CVS Pharmacy and Kroger Pharmacy for medication needs. Outdoor enthusiasts can enjoy the nearby parks like Twin Lakes Sports Park and Switchyard Park, while those who enjoy cultural activities can visit the AMC CLASSIC Bloomington 12 theater. Overall, this neighborhood provides a well-rounded environment with essential services for seniors looking to settle in Bloomington.

Physicians

• Southern Indiana Pediatrics (0.1 miles)
• James Fox, DC (0.2 miles)
• Dynamic Medical Practice Services (0.4 miles)
• Cook Family Health Center (1 miles)
• Palomaki, Emily Iu Health Southern Indiana Physicians Family and Internal Medicine (1.1 miles)
• Southern Indiana Physicians Family & Internal Medicine - Southern Indiana Physicians (1.1 miles)
• Rose Internal Medicine (1.1 miles)

Restaurants

• Cresent Donut Shops (0.2 miles)
• Culver's (0.3 miles)
• Juannita's Restaurant (0.8 miles)
• Cozey Table (0.8 miles)
• BloomingTea (0.8 miles)
• McDonald's (0.9 miles)
• Cheddar's Scratch Kitchen (1 miles)

Pharmacies

• Pharmacy1express (0.7 miles)
• CVS Pharmacy (1.2 miles)
• Panacea Pharmacy (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Kroger Pharmacy (1.8 miles)
• Walmart Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)

Parks

• Rev Ernest D Butler Park (0.8 miles)
• Twin Lakes Sports Park (0.9 miles)
• RCA Community Park (1.4 miles)
• Switchyard Park (1.4 miles)
• Dunn Meadow (1.6 miles)
• Bryan Park Pool (1.8 miles)
• Griffy Lake (2.8 miles)

Theaters

• AMC CLASSIC Bloomington 12 (0.9 miles)

Transportation

• Bloomington Transit Downtown Terminal (1.2 miles)

Places of Worship

• First United Methodist Church (1.2 miles)
• St Charles Church (2.5 miles)

Cafes

• Runcible Spoon (1.4 miles)
• Starbucks (1.7 miles)
• Feta Kitchen + Cafe (1.7 miles)

Hospitals

• Southern Indiana Surgery Center (2.1 miles)
• Midwest Proton Radiotherapy Institute (2.6 miles)