Brookdale Vernon Hills

Pros

• The facility is clean and well-maintained, contributing to a welcoming atmosphere for residents.
• Staff members at Brookdale Vernon Hills are friendly, courteous, and attentive, making residents feel valued and understood.
• Residents appreciate the variety of activities available, ensuring there’s always something to engage in and enjoy.
• The dining options are diverse and the food quality is praised, with many enjoying communal meals as a fun social experience.
• The unique rainforest feature adds an impressive charm to the community and enhances the overall living experience.
• Many residents express satisfaction with their living arrangements, describing the apartments as comfortable and secure.
• The management team is committed to improving residents' quality of life, with regular meetings to address individual needs.
• Overall, families feel confident in their choice of Brookdale Vernon Hills as a supportive environment for their loved ones.

Cons

• The broken Brookdale sign and spilled food in the atrium reflect poorly on the facility's cleanliness.
• The apartments are small and overpriced, leaving some residents dissatisfied with their living conditions.
• Many residents have experienced issues with cold food, especially the unwrapped Sunday sandwich meals that often go uneaten.
• There are complaints about personal items, including jewelry, going missing, and management dismissing these incidents as misplaced belongings.
• Staff responses to requests for more activities have been ignored, leading to frustration among residents and their families.
• Room cleaning services have been rated poorly, with residents needing to continually remind staff to perform necessary tasks.
• Some residents feel that additional fees for basic items like tea bags or yogurt are unreasonable and add to overall dissatisfaction.
• A resident reported being ignored after scheduling a meeting with management regarding housing options, resulting in anger and a decision to move out.

Review

Brookdale Vernon Hills has garnered mixed reviews from residents and visitors alike, reflecting a spectrum of experiences ranging from overwhelmingly positive to notably negative. A common thread among those who have toured the facility is the stunning aesthetic appeal of the community, particularly its unique rainforest feature that creates an inviting atmosphere. This tropical forest not only serves as a beautiful backdrop but also fosters a sense of connection among residents who can enjoy little patios out front for socialization. Many visitors have praised the cleanliness and upkeep of both the communal spaces and apartments, viewing Brookdale as a vibrant community filled with potential for social engagement.

However, while there are many commendable aspects of Brookdale Vernon Hills, several reviewers have raised concerns about maintenance issues that detract from the community’s overall appeal. Instances were noted regarding broken signage suggesting neglect in presentation, as well as reports of spilled food in common areas that left some questioning the facility's standards of cleanliness over time. Additionally, complaints about small living spaces coupled with high pricing echoed through various accounts, leading some to feel that residents may not be getting sufficient value for their money.

Food services at Brookdale appear to elicit mixed reactions; while some reviewers raved about delicious offerings—including lasagna dinners—others lamented cold meals and inadequate packaging for takeout options which resulted in dry sandwiches thrown away by residents. The cost associated with additional snacks or meals further burdened some residents’ experiences, prompting feelings of frustration over what they perceived as excessive charges for basic amenities.

The quality and responsiveness of staff at Brookdale received mostly positive feedback; many described personnel as friendly, courteous, and willing to assist whenever needed. Several families emphasized how well staff responded during critical moments or when care was required—particularly during transitions to memory care services—as being crucial to their loved ones' happiness and comfort within this community setting. Conversely, some reported dissatisfaction with the staff's communication skills when it came to responding to requests for activities or scheduled meetings.

Activity offerings seem extensive at Brookdale Vernon Hills. Residents mentioned various options available throughout each day, including exercise classes in their impressive jungle-themed pool area designed specifically for seniors’ enjoyment and safety. Despite the variety offered, certain individuals felt that management overlooked suggestions aimed at enhancing resident engagement through more innovative activities such as cornhole or We Bowling events—a sentiment shared by those seeking a broader range of entertainment opportunities tailored to all interests.

In conclusion, while Brookdale Vernon Hills presents an attractive option with beautiful accommodations and generally amiable staff dedicated to residents’ enjoyment and well-being, certain operational issues—including inconsistent food quality and maintenance concerns—elevate valid worries amongst current and prospective residents alike. Ultimately, many families express gratitude towards this community environment nonetheless citing it offers companionship alongside necessary care amidst varying levels of support tailored towards individual needs; they convey optimism regarding its potential if changes can be made in addressing highlighted inefficiencies moving forward.

This section of Vernon Hills, Illinois offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple healthcare facilities nearby, including NorthShore University HealthSystem and various pharmacies, residents can easily access medical care and prescription medications. Additionally, there are several cafes and restaurants within a short distance, providing opportunities for socializing and dining out. For entertainment, theaters like AMC Hawthorn 12 are close by, as well as parks such as Century Park for outdoor recreation. Public transportation options, including Metra stations, make it easy to travel around the area without relying on a car. Overall, this part of Vernon Hills presents a well-rounded community with essential services and recreational opportunities for seniors to enjoy.

Physicians

• NorthShore University HealthSystem - GI & General Surgery (0.2 miles)
• Lake Shore Dermatology (1.4 miles)
• Ritacca Laser Center (1.4 miles)
• Illinois Bone & Joint Institute (2.2 miles)
• Northern Illinois Eye Clinic (3.1 miles)
• Stuart Bergman-Bock MD - Northshore University Health Systems (3.2 miles)
• Advanced Diabetes & Endocrine (3.3 miles)

Cafes

• Panera Bread (0.4 miles)
• Conscious Cup Coffee Roasters (4.1 miles)
• Hansa Coffee Roasters (4.4 miles)
• Panera Bread (4.8 miles)
• Starbucks (6.3 miles)
• Starbucks (6.4 miles)
• Starbucks (6.5 miles)

Restaurants

• On The Border Mexican Grill & Cantina (0.6 miles)
• Chick-Fil-A (0.8 miles)
• City Works (1.1 miles)
• Portillo's Hot Dogs (1.2 miles)
• Lazy Dog Restaurant & Bar (1.7 miles)
• Culver's (2 miles)
• Prairie House Tavern (2.2 miles)

Theaters

• AMC Hawthorn 12 (1.2 miles)
• Regal Lincolnshire & Imax (3.4 miles)

Parks

• Century Park (1.4 miles)
• Butler Lake Park (4.5 miles)
• South Park (6.1 miles)
• Fort Sheridan Forest Preserve (6.6 miles)
• Sunset Park (7.5 miles)

Pharmacies

• Walgreens (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.3 miles)

Transportation

• Metra (2.2 miles)
• Metra (3.4 miles)
• Metra (4.4 miles)
• Metra (6.3 miles)

Hospitals

• Advocate Condell Medical Center Heart Scan (3.3 miles)
• Lake Forest Hospital (4.3 miles)
• Northwestern Lake Forest Hospital (4.3 miles)
• Captain James A. Lovell Federal Health Care Center (6.9 miles)

Places of Worship

• Santa Maria Del Popolo Church (4.1 miles)
• United Methodist Church of Libertyville (4.1 miles)
• St Francis de Sales Parish (7.6 miles)