Healthcare Plus Team Sterling

Pros

• The administrators are very helpful.
• The communications person is awesome.
• The care perspective is excellent, receiving a rating of 5.
• There is a variety of caregivers to choose from in the Roseville area.
• The administration quickly resolved a billing issue.
• It's good not to get too attached and have some variety in caregivers.
• From a customer perspective, the administration is strong and reliable.

Cons

• The frequent turnover of caregivers was frustrating and made it difficult to establish a consistent relationship.
• The caregivers' reasons for not showing up on two occasions (personal time off and car trouble) seemed unreliable and unprofessional.
• The lack of consistency in caregivers caused the customer to not feel attached or connected to any particular caregiver.
• Although the administrators were helpful, there was a suggestion that they should have a stronger presence in case things aren't working out with the caregivers.
• There was a billing problem initially, which indicates a possible issue with organization or accuracy in their administrative processes.

Review

When seeking assistance with light house cleaning, one customer recounts their experience with a home care agency. Initially, they had requested a primary caregiver as everything was new to them. However, they ended up having four different caretakers due to various reasons such as their primary caregiver needing time off and the others experiencing car troubles. Although the customer didn't meet the replacement caregivers in person, they were satisfied with the phone communication provided before and after each visit.

As a first-time user of this service, the customer acknowledges that it was a learning experience for them. They found the administrators to be helpful overall, particularly praising the communications personnel for their outstanding support. From their perspective as a customer, they emphasize the importance of having a strong administration team in case any issues arise.

Taking a break from using the service at present, the customer believes that not becoming too attached is beneficial. The variability in caregivers allowed for diversity and fresh experiences. They also note that there was a sufficient pool of caregivers to choose from within the Roseville area, which adds to their positive impression of the agency.

In terms of care quality, separate from administration matters, the customer rates the agency with full marks. Having experienced no significant issues in this area, they express satisfaction with the level of care provided.

Although there was an incident regarding billing that initially caused concern for the customer, they applaud how efficiently and promptly it was resolved by the administration team. This demonstrates that despite minor hiccups along the way, there is effective support available when needed.

Overall, this account highlights both positive and constructive aspects of dealing with this home care agency. While appreciating certain strengths like responsive communication and an ample selection of caregivers available, there were occasional challenges including changes in staff members and billing problems. Nevertheless, on matters related specifically to caregiving and administration assistance during difficult times or concerns raised by clients – where separation between these two roles is advised – this agency excelled according to the customer's experience.

This area of Sterling, Illinois offers a variety of amenities that cater to the needs of seniors looking for a convenient and comfortable living environment. With several restaurants nearby such as Eggs In Paradise and Asian Buffet, there are plenty of dining options for residents to enjoy. Additionally, there are reputable physicians and hospitals in close proximity including Bard Optical and CGH Medical Center, ensuring easy access to healthcare services. For recreational activities, parks like Sinnissippi Park and Hennepin Canal Parkway State Park offer opportunities for outdoor leisure and exercise. Transportation options such as U-Haul rentals are also available for convenience when running errands or traveling. Places of worship like Good Shepherd Lutheran Church provide spiritual support within the community. Overall, this part of Sterling provides a well-rounded environment for seniors looking to settle down in a peaceful and accessible neighborhood.

Restaurants

• Eggs In Paradise (0.1 miles)
• Asian Buffet (0.4 miles)
• Wendy's (0.8 miles)
• Long John Silver's (1 miles)
• McDonald's (1 miles)
• Dairy Mart (1.6 miles)
• Maple Pancake House (2.4 miles)

Physicians

• Bard Optical - Sterling (0.4 miles)
• All About Eyes - Sterling (0.6 miles)
• Cgh Locust Street Health Center (2.3 miles)
• Sterling Rock Falls Clinic (2.3 miles)
• Sterling S. Reese, MD, FACC (2.3 miles)
• Northern Illinois Cancer Treatment Center (4.5 miles)
• Kamal Kishore, MD (8.7 miles)

Hospitals

• CGH Medical Center (0.4 miles)
• CGH Lynn Boulevard Medical Center (0.5 miles)
• Katherine Shaw Bethea Hospital (9 miles)

Pharmacies

• Walmart Pharmacy (0.5 miles)
• Walgreens (1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (3.8 miles)
• Walmart Pharmacy (3.8 miles)
• Walgreens (8.7 miles)
• Shopko Dixon Pharmacy (8.8 miles)

Cafes

• Starbucks (0.5 miles)
• Air Play Espresso and Bakery (2.6 miles)
• Flynnie's Diner (8.6 miles)

Parks

• Sinnissippi Park (1.1 miles)
• Hennepin Canal Parkway State Park (2.4 miles)
• Kilgour Park (2.6 miles)
• Lawrence Park (3.1 miles)
• Gartner Park (3.6 miles)
• Hinders Field (3.9 miles)
• Dixon Park District Maintenance Shop (7.7 miles)

Transportation

• Budget Truck Rental (1.4 miles)
• U-Haul (1.4 miles)
• U-Haul (2.9 miles)
• U-Haul (3.3 miles)
• U-Haul Neighborhood Dealer (3.8 miles)
• U-Haul Neighborhood Dealer (4.4 miles)
• M & M Aviation Services (4.7 miles)

Places of Worship

• First United Methodist Church-Annex (2.1 miles)
• River Valley Church (2.4 miles)
• Good Shepherd Lutheran Church (2.5 miles)
• New Life Lutheran Church of Sterling Illinois (2.7 miles)
• Seventh-Day Adventist Church (3.1 miles)
• Southern Baptist Convention (3.8 miles)
• Maranatha Baptist Church (3.8 miles)