Citadel Of Sterling
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105 East 23Rd Street, Sterling, IL 61081
For more information about senior living options: (844) 490-3973
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The staff across all departments are caring and compassionate. The facility provides attentive CNAs and knowledgeable nurses, earning high recommendations. Residents are treated well and enjoy good meals, making it highly recommended. The facility is very clean and the staff do a great job caring for loved ones. Rehab care is excellent, with outstanding physical and occupational therapy and supportive nurses and aides. The staff are wonderful, kind, and patient, delivering consistent care. The activity director is wonderful, calming residents and going above and beyond for them. The building is well-suited for both long-term and short-term care, with many services available. The care staff provide exceptional, personalized care and thoughtful attention.
A resident was treated poorly by staff, spoken to rudely, and told they weren't allowed back for allegedly being disruptive. Dishes and cups were dirty with old, unwashed food residues, suggesting improper kitchen hygiene. Some CNAs were rude and disrespectful toward residents. A CNA told a resident to hop to the bathroom and left her in diapers, which could cause bed sores. Staff ignored call lights and delayed pain medications, leaving pain uncontrolled. Staff were overheard sharing personal details about residents, which is inappropriate. The staff were overwhelmed and understaffed, causing the sickest patients to receive less attention and others to be neglected. There were concerns that the facility might be shut down due to the reported issues.Citadel Of Sterling is best suited for families seeking strong rehabilitation and long-term care delivered by a genuinely caring, engaged staff. The community earns praise for effective physical and occupational therapy, with residents often returning home stronger and more capable after rehab stays. The setting is clean and well-maintained, with a newly enhanced outdoor area and modern therapy equipment that supports hands-on progress. For families prioritizing personalized attention and a care team that stays attentive over time, this community offers a compelling blend of warmth and professional expertise. It particularly suits those who respond well to consistent, hands-on assistance and a program-oriented approach to recovery and daily living.
Those evaluating alternatives should note who may want to look elsewhere. For families requiring flawless, uninterrupted care across all shifts, the reported staffing gaps can be a decisive drawback. Some reviews describe rude or dismissive behavior from certain staff members, and there are accounts of hygiene and meal-service lapses that undermine confidence in daily operations. For residents with complex dementia or very high needs requiring constant monitoring, a smaller or more tightly staffed facility might offer more reliable day-to-day oversight. The recent transition from Sterling Pavilion to The Citadel of Sterling under new ownership can also be a factor worth clarifying during tours and conversations with leadership.
The main positives - outstanding rehabilitation outcomes, compassionate staff, and a welcoming environment - often offset many concerns, but not all. Families repeatedly highlight the therapy team's effectiveness and the staff's patient, kind demeanor, even in challenging circumstances. A strong activity program and a chef-driven approach to meals contribute to a sense of normalcy and comfort. Yet the best outcomes hinge on consistent staffing; when shortages surface, routine care can slip, and the most vulnerable residents risk delays in attention, pain management, or basic hygiene. The contrast between excellent rehab moments and uneven daily care is the central risk to weigh.
Practice-informed reviews show a clear pattern: rehab-driven residents frequently praise individualized attention and rapid functional gains, supported by state-of-the-art equipment and a capable therapy staff. The building's aesthetics, cleanliness, and the presence of an attentive activities director add to a positive day-to-day atmosphere. On the downside, several accounts point to under-staffing on certain shifts and to hygiene and food-service inconsistencies that leave families worried about the baseline level of daily care. The mix of high-caliber therapy with sporadic frontline coverage creates a dual impression - remarkable progress at times, tempered by real lapses in ordinary care.
For families making a decision, a practical framework helps: confirm the expected therapy trajectory and discharge goals, and assess staff-to-resident ratios during different shifts. Tour multiple times, request a direct conversation with therapy leadership and the nurse manager, and observe a mealtime and routine during a live shift. Ask about cleanliness and food handling practices, and verify how call lights, pain management, and basic hygiene are managed when staff are stretched thin. If dementia or constant supervision is a central need, compare Citadel with smaller facilities known for steadier daily staffing. Understanding ownership stability and any recent leadership changes will also inform long-term reliability.
In the end, Citadel Of Sterling delivers a compelling blend of strong rehab outcomes and genuine caregiver warmth, making it a strong candidate for families prioritizing recovery milestones and supportive long-term living. The principal caveat is staffing variability that can translate into delayed care or inconsistent attention, along with occasional concerns about cleanliness and meal service. For those who value a rehabilitative focus and a culture of kindness, the positives often outweigh the drawbacks - provided one conducts a thorough on-site evaluation, probes for current staffing practices, and engages with the administration to establish clear expectations and communication pathways. When these due-diligence steps are taken, Citadel is a persuasive option worth close consideration for the right resident.
121 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Citadel Of Sterling in Sterling, IL is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.
Residents can enjoy the convenience of having a beauty salon on-site, as well as access to cable or satellite TV in their fully furnished apartments. The community also provides community-operated transportation to help residents get around town easily.
For those who enjoy technology, there is a computer center available for use, as well as Wi-Fi/high-speed internet throughout the community.
A dining room offers restaurant-style dining for meals, with special dietary restrictions accommodated. Kitchenettes are also available for residents who prefer to prepare their own meals. Housekeeping services ensure a clean and comfortable living environment.
There are plenty of recreational options at The Citadel Of Sterling, including a fitness room, gaming room, small library, and outdoor space for relaxation and enjoyment. Planned daily activities and resident-run activities provide opportunities for social engagement and personal fulfillment.
The care services provided include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, transfers assistance, medication management, and meal preparation according to specific dietary needs such as diabetes diets. A mental wellness program ensures that residents receive the support they need for their emotional well-being.
Transportation arrangements are made both for non-medical purposes and for doctor's appointments.
Additionally, nearby amenities include two cafes, six parks, five pharmacies, five physicians' offices, 36 restaurants offering various dining options nearby the community. There are also seven transportation options available and eight places of worship nearby ensuring easy access to everyday necessities. Furthermore, there are two hospitals located close by providing convenient medical care whenever needed.
With its comprehensive amenities and care services along with convenient access to local amenities and medical facilities, The Citadel Of Sterling is an exceptional choice for seniors seeking assisted living in Sterling, IL.
Citadel Of Sterling is located at 105 East 23Rd Street, Sterling, IL 61081 in Whiteside County, Illinois
Citadel Of Sterling on seniors.fyi includes 8 photos including images showing interior, flag, patio, garden, healthcare, building, grass, outdoor, and more.
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