Trustwell Living of Springfield

Pros

• The facility is always clean and well-decorated for holidays, creating a welcoming environment.
• Staff members are friendly, knowledgeable, and helpful, making residents feel cared for.
• The size of the apartments is impressive compared to other facilities in the area, providing great value for money.
• Many residents enjoy the meals provided and appreciate the quality of the food.
• Trustwell Living offers a variety of activities throughout the week, promoting social interaction among residents.
• The renovations at Trustwell Living are beautiful, contributing to a pleasant living atmosphere.
• Residents have reported positive experiences regarding their care services and improvements in their health and independence.
• Overall impressions of Bickford Senior Living include cleanliness, organization, and a homely environment that many families find appealing.
• Families appreciate the 24/7 nursing availability at Bickford, ensuring their loved ones receive necessary assistance at all times.
• New residents are adapting well to their living environments with supportive staff helping them settle in comfortably.

Cons

• The staff at Trustwell Living of Springfield often show a lack of interaction and engagement with residents, which can be disappointing.
• A resident's toilet was reported to have gone uncleaned for over two weeks.
• There is frequent staff turnover at Trustwell Living, resulting in long response times for assistance and inadequate cleaning of rooms.
• Residents at Bickford of Springfield often experience missed medication schedules and delayed showers, requiring family intervention to address these issues.
• Communication issues arise frequently at Bickford, particularly regarding slow phone responses and lack of administrative presence on weekends.
• Meals provided at Bickford are inconsistent in quality, with many substitutes often unavailable.
• Changes in management at Bickford have led to feelings of inconsistency and dissatisfaction with the care previously offered under prior leadership.
• One reviewer expressed concerns about the overall service quality not justifying the cost at Bickford despite a satisfactory living environment.

Review

Trustwell Living of Springfield and Bickford of Springfield are two senior living communities that have garnered a range of feedback from residents and their families. While both facilities offer unique advantages, experiences vary significantly based on individual circumstances.

Starting with Trustwell Living of Springfield, many reviewers highlight the recent renovations that have transformed the facility into a more appealing environment. The apartments are noted for their spaciousness, compared to those in other local facilities, and residents appreciate features such as full-sized appliances, which enhance the feeling of home. The community is generally regarded as clean and well-decorated for holidays, contributing to a pleasant atmosphere. However, some residents have expressed concerns about staff responsiveness and turnover rates. Instances of long wait times for assistance during weekends were mentioned due to occasional staffing shortages leading to limited resources. While most interactions with staff were reported as friendly and helpful, some users felt there was insufficient engagement in activities by staff members.

Activities are an important aspect for many families choosing assisted living facilities. Some reviewers noted that while Trustwell Living does offer activities throughout the week, there is room for enhancement in terms of variety and frequency. Feedback suggests that increased interaction from the staff during these activities could further enrich the experience for residents. On a positive note, one reviewer commended the overall care services provided, saying that their loved one has shown improvement since moving in thanks to attentive staff support.

In contrast, Bickford of Springfield has received mixed reviews regarding care quality and administration consistency. Several individuals highlighted significant issues with medication management and personal care routines within their family members' residences at Bickford. Complaints about missed showers or delayed medication delivery were frequent among reviewers, raising serious concerns about the level of attentiveness in routine caregiving tasks. Additionally, it seems that communication with administrative personnel can often be challenging; reports mention slow response times related to phone calls or inquiries made by concerned relatives.

Despite negative experiences relayed by some families regarding care inconsistencies at Bickford—and particularly troubling anecdotes detailing lost medications—others found the facility inviting enough based on initial impressions. Prospective clients noted cleanliness and organization as strong points during tours; they felt confident upon meeting knowledgeable staff who addressed questions thoroughly.

Food quality appears to be another point of contention across both communities: While several resident reviews praised meals at Trustwell Living as delicious and fulfilling—emphasizing good value—the culinary offerings at Bickford have garnered uneven feedback where meal satisfaction varied widely from explicitly good days to disappointing ones where options made available were lacking or substituted frequently without notice.

Ultimately, it's clear that both Trustwell Living and Bickford provide appealing physical environments complemented by certain strengths tied directly to resident needs; however challenges exist within each facility concerning staffing levels across weekends or high-stress periods that may reduce individualized attention given by caregivers. Families considering these options would do well to closely assess both facilities’ operations during peak hours while weighing initial impressions against ongoing experiences shared by current residents before making a decision about their loved ones' future housing arrangements in either community setting.

This area of Springfield, Illinois offers a variety of amenities within close proximity, making it a convenient and comfortable community for senior living. There are numerous dining options ranging from fast-food chains like Sonic Drive-In to more upscale restaurants like Cooper's Hawk Winery & Restaurant. Additionally, there are cafes such as Pease's at Bunn Gourmet and Grab-A-Java for socializing or enjoying a quiet coffee break. For healthcare needs, there are several physicians' offices in the vicinity, including Midwest Allergy, Sinus, Asthma, SC and Gailey Eye Clinic. Pharmacies like Walgreens and CVS are easily accessible for medication needs. In terms of recreation, residents can enjoy parks such as Vredenburg Park or catch a movie at AMC CLASSIC Springfield 12. The presence of places of worship like Hope Evangelical Free Church and transportation services like Enterprise Rent-A-Car make this neighborhood welcoming and well-equipped for seniors looking to settle down in Springfield.

Restaurants

• Sonic Drive-In (0.1 miles)
• Xochimilco Mexican Food (0.1 miles)
• Brickhouse Grill & Pub (0.2 miles)
• Chili's Grill & Bar (0.4 miles)
• Finley's Tap House (0.4 miles)
• Olive Garden (0.5 miles)
• Cooper's Hawk Winery & Restaurant (0.5 miles)

Cafes

• Pease's at Bunn Gourmet (0.2 miles)
• Grab-A-Java (0.5 miles)
• Panera Bread (0.6 miles)
• Starbucks (1.4 miles)
• Brunchfield Cafe (1.5 miles)
• Oh-Icee (1.8 miles)
• Caribou Coffee (2.2 miles)

Physicians

• Midwest Allergy, Sinus, Asthma, SC (0.2 miles)
• Eric Kent Woolbright (0.3 miles)
• Springfield Associates in Oral and Maxillofacial Surgery (0.3 miles)
• Springfield Clinic Wabash / Springfield Clinic Prompt Care (0.9 miles)
• Prompt Care West (0.9 miles)
• All About Eyes - Springfield (0.9 miles)
• Gailey Eye Clinic (0.9 miles)

Pharmacies

• Walgreens (0.2 miles)
• Walgreens (1 miles)
• Schnucks (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Pill Box Pharmacy (1.3 miles)
• Walmart Pharmacy (1.4 miles)
• Walgreens (1.9 miles)

Hospitals

• Fresenius Kidney Care (0.2 miles)
• Health Care Service Corporation (1.3 miles)
• Land (2.7 miles)

Parks

• Vredenburg Park (1 miles)
• Centennial Park (2.7 miles)
• Douglas Park (3.4 miles)

Theaters

• AMC CLASSIC Springfield 12 (1.5 miles)

Places of Worship

• Hope Evangelical Free Church (2.4 miles)
• West Side Christian Church (2.4 miles)

Transportation

• Enterprise Rent-A-Car (2.6 miles)
• U-Haul Moving & Storage (2.7 miles)