The Arbors At Centennial Pointe

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  • Interior

    A modern kitchen with wooden cabinets, a large countertop, and stylish pendant lighting.

  • Decor

    A cozy living room featuring a large television, comfortable seating, and stylish decor.

  • Living Room

    A cozy living room with elegant furnishings, featuring armchairs, a mirror above the mantel, and a chandelier.

  • Bedroom

    A cozy bedroom with a single bed, a chair by the window, and soft lighting from a floor lamp.

  • Landscaping

    A cozy outdoor patio with a round table and four chairs, overlooking a lush green landscape under an overcast sky.

  • Garden

    A covered patio with a set of metal chairs and a table overlooking a landscaped garden.

The Arbors At Centennial Pointe

3430 Hedley Road, Springfield, IL 62712

For more information about senior living options: (844) 490-3973

4.3 from 11 reviews
5 stars
9
4 stars
0
3 stars
0
2 stars
0
1 stars
2

Assisted Living Board and Care Home Memory Care

Overall Review of The Arbors At Centennial Pointe

Pros

  • pro The community has a warm, homelike atmosphere.
  • pro The staff are attentive to residents' needs.
  • pro The activity director is exceptional.
  • pro The facility offers engaging activities, such as fishing at the local park.
  • pro The menu offers a variety of meals and desserts.
  • pro The care provided to residents is exceptional.
  • pro The staff, especially the nurses, are patient and accommodating, even under trying circumstances with dementia.
  • pro The community feels like home from the moment residents enter, with staff treating them like family.
  • pro The care at Centennial and the Arbors was consistently high for 30 months, with no concern about receiving the best care.
  • pro Centennial Pointe is highly recommended for loved ones.

Cons

  • pro The reviewer described the facility as very bad, noting that residents are left in bed for hours, not fed, and not washed.
  • pro The staff were described as lazy by the reviewer.
  • pro Management was criticized as poor, with promises made but not kept.
  • pro The facility was accused of favoritism, low pay, and high turnover.

Review

The community described across these accounts presents a warm, homelike atmosphere where everyday life feels thoughtfully oriented around residents and their comfort. Several reviewers highlight staff who are attentive and responsive to needs, creating a sense of welcome as soon as one steps through the door. An especially notable element is the activity program - one reviewer calls the activity director exceptional, underscoring how meaningful plans and engagement can shape daily life. The stories also mention small, pleasant touches, such as outings to the local park, where residents even went fishing, illustrating a spirit of activity and companionship beyond routine care. The dining aspect is also praised, with mentions of a menu that offers a variety of meals and dessert options, contributing to a sense of fullness and normalcy in daily living.

Among the most heartfelt testimonials is a family member who describes the care for their mother as exceptional. They note that the staff, and particularly the nurses, were patient and accommodating even under the challenging circumstances that dementia can present. This reviewer spent 30 months at Centennial and the Arbors, and never once felt worry that their mother wasn't receiving the best possible care. That sentiment speaks to a level of reassurance and trust that family members often seek when placing a loved one in assisted living, suggesting a consistent commitment to compassionate, attentive support.

Not every entry echoes the same level of positivity, however. A contrasting account comes from a nurse with 18 years of experience who characterizes the facility as very bad. According to that reviewer, residents are left in bed for hours, not fed, and not washed, with a warning to keep an eye on family members who stay there. The critique points to neglect and under-resourcing, and laments promises made by management that apparently do not translate into the lived experience for residents. This perspective emphasizes concerns about staffing, accountability, and the day-to-day realities of care under pressure.

Another reviewer paints a picture of a place with undeniable warmth and routine, noting a home-like atmosphere where staff treat you like family from the moment you enter. Residents are described as happy, and staff reportedly enjoy their jobs, which speaks to a positive morale that can cascade into better care. The food is described as great, and the apartments are noted as roomy with reasonable pricing, further contributing to a sense that the community is comfortable and accessible. This narrative reinforces the idea that, for many residents, daily life is characterized by a supportive environment and a sense of belonging.

At the same time, there is a candid observation about internal dynamics that can color experiences differently: "They show who their favorites are," paired with a note that pay is low and turnover is high. This reflects concerns that staff stability and perceived favoritism may impact consistency of care, as high turnover can disrupt routines and the formation of trusting relationships between residents and caregivers. It's a reminder that even in a setting described as warm and welcoming, structural and staffing issues can influence day-to-day reality.

In one more personal account, a family describes their father's experience in Centennial Pointe as solid and reassuring. Because this is a smaller facility, care feels personable, and the staff have been especially accommodating to his special medical needs. The director, Shannon, is described as conscientious and responsive, addressing any problems that arise. The reviewer ends with a strong recommendation, suggesting that for families seeking a smaller, more individualized setting, Centennial Pointe can be a strong fit when attentiveness and direct communication with leadership are valued.

Taken together, these observations sketch a nuanced portrait. The community appears to deliver warmth, attentiveness, and meaningful activities, with strong praise for the care experienced by some residents and the dedication of staff, particularly in nursing and personal interactions. Families looking at Centennial Pointe or the Arbors will encounter experiences that range from deeply reassuring to seriously concerning, depending on specific staff, shifts, and individual situations. The overarching message is clear: the setting has much to offer in terms of a homelike feel, good meals, and engaged activities, but prospective families should investigate staffing stability, management responsiveness, and the consistency of care routines to ensure alignment with their loved one's needs and expectations.

Features

Housing

  • 16 resident community capacity 16 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Capital (6 miles away) Capital (6 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Arbors at Centennial Pointe in Springfield, IL is an assisted living community that specializes in board and care home as well as memory care services. The community offers a range of amenities to ensure the comfort and convenience of its residents. These include a dining room where nutritious meals are served, fully furnished accommodations, beautiful gardens for relaxation and outdoor activities, housekeeping services for a clean and tidy environment, move-in coordination for a smooth transition, telephone and Wi-Fi access for communication and entertainment purposes.

The care services provided at The Arbors at Centennial Pointe are designed to cater to the unique needs of each individual resident. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure holistic care. The community offers dementia waiver and specialized memory care programming for residents with memory impairments. Diabetes diet is available to support residents with diabetes while hospice waiver is offered for those requiring end-of-life care. Meal preparation, medication management, and mental wellness programs are provided to promote overall well-being.

Residents at The Arbors at Centennial Pointe can enjoy scheduled daily activities which promote engagement and socialization among peers. Additionally, there are several nearby amenities that enhance the convenience of living in this community. There are 9 cafes, 3 parks, 14 pharmacies, 34 physicians' offices, 32 restaurants, 2 transportation options, 2 places of worship as well as theaters all within close proximity. Moreover, residents have easy access to medical facilities with 3 hospitals located nearby.

Overall, The Arbors at Centennial Pointe provides a caring and supportive environment where individuals with different needs can thrive. With its range of amenities and personalized care services combined with nearby conveniences, this assisted living community aims to provide its residents with a comfortable and fulfilling lifestyle.

Nearby Places of Interest

Cafes

  • Grab-A-Java (0.4 miles)
  • Panera Bread (0.6 miles)
  • Pease's at Bunn Gourmet (1 miles)
  • Starbucks (1.1 miles)
  • Brunchfield Cafe (2.2 miles)
  • Oh-Icee (2.3 miles)
  • Caribou Coffee (2.8 miles)

Restaurants

  • Finley's Tap House (0.4 miles)
  • Freddy's Frozen Custard & Steakburgers (0.5 miles)
  • Brickhouse Grill & Pub (0.6 miles)
  • Olive Garden (0.7 miles)
  • Chili's Grill & Bar (0.7 miles)
  • Casey's Pub (0.7 miles)
  • Sonic Drive-In (0.7 miles)

Physicians

  • Goldman Group (0.5 miles)
  • Pure Skin (0.5 miles)
  • All About Eyes - Springfield (0.8 miles)
  • Body Perfect (0.9 miles)
  • Eric Kent Woolbright (1 miles)
  • Springfield Associates in Oral and Maxillofacial Surgery (1 miles)
  • Midwest Allergy, Sinus, Asthma, SC (1 miles)

Hospitals

  • Fresenius Kidney Care (0.6 miles)
  • Health Care Service Corporation (0.8 miles)
  • Land (3.5 miles)

Pharmacies

  • Walgreens (0.6 miles)
  • Walmart Pharmacy (1 miles)
  • Walgreens (1.5 miles)
  • Schnucks (1.7 miles)
  • CVS Pharmacy (1.7 miles)
  • Pill Box Pharmacy (2 miles)
  • Walgreens (2.6 miles)

Theaters

  • AMC CLASSIC Springfield 12 (0.7 miles)

Parks

  • Vredenburg Park (0.9 miles)
  • Centennial Park (2 miles)
  • Southern View Community Park (3.8 miles)

Places of Worship

  • Hope Evangelical Free Church (1.7 miles)
  • West Side Christian Church (3.1 miles)

Transportation

  • Enterprise Rent-A-Car (3.1 miles)
  • U-Haul Moving & Storage (3.5 miles)

Frequently Asked Questions

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