Visiting Angels

Pros

• Kathy and her team go out of their way to ensure the best fit between family and caregiver.
• The Visiting Angels Orland Park staff are compassionate, dependable, and go the extra mile to ensure loved ones are well cared for.
• The office staff are courteous, responsive, and proactive in addressing questions and scheduling needs.
• The caregivers are caring, patient, and form meaningful connections with clients.
• The team provides flexible scheduling and clear, upfront communication about charges and expenses.
• Caregivers are praised for helping with hospital visits, accompanying clients to appointments, and special events.
• Families would highly recommend Visiting Angels/Orland Park to others.

Cons

• Kathy and Joana lied to the reviewer, again and again.
• The atmosphere at the agency was described as bad.
• The reviewer said they would never go there again.
• The reviewer described the agency as bad and as treating people like a dog.
• The aunt regrets choosing Visiting Angels in Orland Park.
• Staff did not wear company shirts and wore clothes that looked slept-in, such as hoodies and baseball caps.
• Staff scheduled personal appointments when they should be with the patient and made rude comments about the family.
• The reviewer described the experience as the worst they had ever dealt with and urged others to stay away.

Review

Visiting Angels in Orland Park is a place of strong, mixed experiences. On one hand, there are numerous accounts of warmth, reliability, and genuine care that leave families grateful for the help they received. On the other hand, there are equally persistent voices describing frustration, unmet expectations, and moments of perceived disrespect. Taken together, the collection paints a nuanced portrait of a locally focused home-care service where the quality of the experience often hinges on the individuals who answer the phone, schedule a caregiver, and show up at the door.

For many, the office staff and caregivers are the heart of the service. One caregiver, who has spent years with Visiting Angels, reports a positive and supportive environment: "I've had nothing but wonderful Clients through them, they match me up perfectly with clients. Wonderful company to work for." Another reviewer echoes that sentiment, highlighting flexibility and a good fit between caregiver schedules and client needs: "Visiting Angels made me feel very welcomed to work for them and I feel very comfortable. They work with you to give you the days and hour you like. Not to mention I enjoy what I do for my Clients." A common thread among these accounts is satisfied caregivers who feel respected by the office and trusted to manage their schedules and client relationships. Positive testimonies also emphasize the care team's compassion, reliability, and ongoing communication, with one reviewer praising "wonderful supervisors that helps you find clients that fit your schedule, great communication, tons of clients," and another noting that the staff are "very compassionate people."

There are also deeply personal anecdotes that illustrate the impact of the office's approach when things go well. Several clients describe family-centered care, where staff go above and beyond to ensure a smooth experience. One story describes a caregiver who accompanied a family to church and a reception, took photos for the family, and helped preserve a special moment for a loved one. Others recount staff who act as advocates during hospital visits, coordinate transportation for appointments, and maintain steady, supportive lines of communication during emergencies. In these accounts, Kathy and Jim are singled out as part of a team that is responsive, hands-on, and dedicated to making sure that a care plan not only exists on paper but translates into meaningful, dependable assistance for families.

Yet the same pages reveal a substantial chorus of negative experiences that cannot be ignored. Several reviewers describe the Orland Park office in terms of disrespect, poor communication, and a frustrating lack of reliability. Phrases like "Bad agency, treating you like a dog," "Not my good experience," and "The worst, in so many ways, that I have ever dealt with. Stay away" reflect a strong dissatisfaction with certain interactions and outcomes. Some reviews point to inconsistencies in what is promised versus what is delivered, including instances of miscommunication about what was said on different days, and concerns about the professionalism of caregivers and office culture - such as reports that staff did not dress in professional attire or that personal appointments were scheduled when the caregiver was supposed to be with the patient. Rude comments about family and a sense that a service was not fully aligned with a patient's needs are also cited.

There are also reports of more mixed experiences where positives and negatives coexist in the same narrative. In one case, families describe highly effective care during a mom's hospitalization and post-hospital recovery, with staff who were thorough in coordinating care, explaining charges, and ensuring that the caregiver selection fit the family's needs. In another, a reviewer recalls a strong sense of gratitude for a specific caregiver and for the overall impact on a loved one's quality of life, even as they acknowledge occasional scheduling or communication hiccups. The recurring themes here include appreciation for caregivers who show compassion and for an office that can mobilize quickly to address urgent situations, balanced by reminders that the day-to-day experience can vary depending on the individuals involved.

Throughout these narratives, certain staff members repeatedly emerge as memorable figures - Kathy and Jim are named as central to the Orland Park team's responsiveness and problem-solving. Michelle is singled out for a particular act of kindness in one family's experience, while others highlight the general standard of care and the careful matching process that helped families feel secure about who was entering their homes. The strongest endorsements come from those who emphasize how the office supports both the caregiver and the client, how charges and logistics are handled with transparency, and how quickly concerns are addressed when problems arise.

In sum, the Orland Park Visiting Angels experience appears to hinge on the people delivering the service day to day. When the office operates smoothly, with clear communication, flexible scheduling, and a genuine commitment to pairing caregivers with the right clients, families describe compassionate, dependable care that makes a meaningful difference in daily life. When that alignment isn't there, frustration can quickly mount, with complaints about attitudes, inconsistent follow-through, and a sense that the service isn't meeting expectations. The range of stories - from deeply grateful to strongly disappointed - suggests that continued success for Visiting Angels in Orland Park depends on maintaining strong, responsive leadership, consistent professionalism, and a shared commitment to treating both clients and caregivers with respect and integrity.

Located in Palos Park, Illinois, this area offers a variety of amenities that cater to the needs of seniors. With several renowned restaurants such as P.F. Chang's China Bistro and The Cheesecake Factory within a short distance, residents can enjoy delicious meals without having to travel far. Additionally, there are multiple pharmacies like Walgreens nearby for convenient access to medications and healthcare products. Places of worship such as Palos Islamic Center and Our Mother Of Good Counsel provide spiritual support for those seeking religious services. For medical needs, Palos Community Hospital is just 2.5 miles away, ensuring quick and easy access to healthcare facilities. The area also boasts beautiful parks like Waterfall Glen Forest Preserve and Harr Park, offering serene outdoor spaces for relaxation and recreation. Overall, this part of Palos Park provides a well-rounded environment that caters to the diverse needs of senior residents.

Restaurants

• P.F. Chang's China Bistro (1.4 miles)
• Red Lobster (2.2 miles)
• The Cheesecake Factory (2.3 miles)
• Raising Cane's Chicken Fingers (2.5 miles)
• Hooters (2.9 miles)
• Chick-Fil-A (3.2 miles)
• Miller's Ale House - Orland Park (3.3 miles)

Pharmacies

• Walgreens (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.5 miles)
• Walgreens (4.1 miles)
• Walgreens (4.2 miles)
• Walgreens (4.6 miles)
• Walgreens (4.9 miles)

Places of Worship

• Palos Islamic Center (2.3 miles)
• Our Mother Of Good Counsel (5.2 miles)
• Mosque Foundation (5.5 miles)
• Parkview Christian Church (6.8 miles)

Hospitals

• Palos Community Hospital (2.5 miles)
• Advocate Christ Outpatient Pavilion (7.9 miles)
• Advocate Children Hospital-Hope Pavilion (8 miles)

Theaters

• Orland Park Cinema Orland Park, Il (4.3 miles)
• Emagine Frankfort (8.8 miles)

Physicians

• Rife & Associates (4.4 miles)
• Children's Wellness Center (4.5 miles)
• Loyola (4.7 miles)
• Advocate Medical Campus Southwest (6.4 miles)
• MidAmerica Orthopaedics (7.6 miles)
• Heart Care Centers of Illinois (7.6 miles)
• Loyola Medicine Burr Ridge (7.9 miles)

Cafes

• Starbucks (4.8 miles)
• Eggheadz Cafe (6.1 miles)
• Starbucks (7 miles)
• Corner Bakery Cafe (7.4 miles)
• Panera Bread (8.3 miles)

Parks

• Waterfall Glen Forest Preserve (5.9 miles)
• The Forge: Lemont Quarries (6.6 miles)
• Harr Park (8.1 miles)
• Arbor Park (8.4 miles)
• Foxridge Park (9 miles)
• Meyer Woods Park (9.1 miles)

Transportation

• Metra (8.6 miles)