Manorcare Of Palos Heights West
Save11860 Southwest Highway, Palos Heights, IL 60463
For more information about senior living options: (844) 490-3973
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Te'andria in Admissions is responsive and welcoming to patients and families, and diligently assists them throughout their stay. Therapist Arthur has helped her get back on her feet. Harmony Palos Heights provided helpful support during this time. The staff is outstanding, warmly greeting patients from the moment they walk in and throughout their stay. Abiola and Teandria went above and beyond to keep the family informed about care. Abiola is knowledgeable, professional, and genuinely kind. Corey, the receptionist, is attentive and caring. Margaret in Billing and Damien are praised for their multitasking, hard work, and positive attitudes. The facility is very clean and well-maintained.
Lakeitha is unresponsive and rude when spoken to. The facility smells and looks terrible. There is no urgency from staff as patients yell for help. Staff give attitude when asked for anything and misplace items brought for loved ones. The facility is understaffed, with other staff filling in at the front desk. There have been two HIPAA incidents involving Lakeitha Day. The facility ignores calls from doctors, with numerous voicemails and calls left unanswered. Residents go hours without being changed.Harmony of Palos Heights has clearly left a broad impression on families who relied on its rehab and nursing services, delivering a mix of high praise and sharp warnings. On the one hand, several families sing the facility's praises for the care their loved ones received, the warmth of certain staff members, and the tangible progress made during rehab. On the other hand, a number of reviewers describe serious concerns about safety, communication, and consistency of care that they say undermined the experience and, in at least one tragic case, the outcome for a patient. Taken together, the accounts portray a complex portrait of a facility that can be deeply effective in the right hands yet fall short in important, systemic ways.
A recurring thread of gratitude centers on the hospital's ability to mobilize a capable team when it mattered most. Families repeatedly credit therapist Arthur with meaningful progress for patients, noting that rehab and mobility improved substantially under his guidance. The Harmony team itself is frequently thanked for contributing to a patient's return to walking and functioning, with special emphasis on the admissions and care coordination work that helps families navigate a daunting transition. Te'andria, who serves in admissions, is consistently praised for being responsive, welcoming, and diligent. Reviewers highlight her prompt answers, clear communication, and proactive involvement in helping families transfer patients, sometimes across state lines. In one case, the admission director's steady presence is linked to both smoother logistics and a greater sense of assurance during a stressful period.
Beyond Arthur and Te'andria, several bedside and support staff receive high marks. A number of reviewers single out disease-specific and daily-care roles: Mayra Martinez for housekeeping, who keeps rooms smelling fresh and the environment orderly; a CNA named Rashon who seems to manage the floor with competence and control; and Abiola, the Director of Social Services, alongside Teandria, who are described as "absolute godsend" figures for families seeking answers, advocacy, and reassurance. The sentiment is that when these leaders and frontline workers are present and engaged, patients feel safer, more respected, and better cared for. Corey, the receptionist mentioned in multiple notes, is lauded for being attentive and genuine, serving as a friendly touchpoint in an otherwise anxious daily routine. Damien and Margaret in billing are repeatedly thanked by families who needed help navigating insurance and discharge logistics, underscoring the importance of clear, patient-centered administration to a positive care experience. A comment from a family member also praises the entire team, noting that doctors, nurses, physical therapists, and a nurse's aide named Beauty contributed to a commendable level of care and concern for their loved one.
Nevertheless, the same pool of testimonials contains pointed, repeated criticisms that cannot be ignored. Several reviewers describe an atmosphere where odor, cleanliness, and overall upkeep fail to meet expectations. One account explicitly states that the facility "smells and looks terrible" and that, on multiple visits, no staff member noticed a visitor walking in unregistered. The same reviewer notes a pervasive sense of urgency missing from staff when patients call for help, with concerns about bodily fluids in the halls and a perception that staff attitudes deteriorate when questions are asked or when accountability is requested. HIPAA-related concerns are also raised in at least one instance, with suggestive references to confidential information being mishandled. The complaints extend to operational gaps: items brought for a patient are reportedly misplaced, calls to patients' doctors go unanswered for extended periods, and patients experience long delays in basic care tasks such as being changed.
The most sobering narratives revolve around patient safety and medical support lapses. Some reviewers recount severe understaffing, with too few workers trying to cover many roles, leaving residents without timely changes, cleanings, or assistance. In one particularly alarming post, a family describes an elderly relative who required oxygen therapy at night and a bipap device, but who could not obtain adequate assistance when tubing fell or when help was needed. The tone grows urgent when a reviewer recounts that their father died after being discharged or after experiencing critical care gaps, and when another family member describes having to intervene personally to address oxygen tubing and other equipment that should have been managed by the facility. The overall message from these accounts is a call for stronger, more reliable clinical staffing, more rigorous adherence to safety protocols, and better responsiveness to urgent medical needs.
There are also stories that reveal the emotional complexity of long rehab stays. Some families describe their loved ones' overall positive experiences tempered by unavoidable realities of hospital life - occasional understaffing, high patient loads, and the inevitable friction that arises in any busy health care environment. A poignant example recounts a long-term patient who, by many accounts, felt seen and valued by staff who knew his name and treated him with warmth, while acknowledging that there were days when staffing pressure was more acute. Another family member shares praise for staff members who went above and beyond, even when the facility's general operations could be inconsistent. These narratives suggest that, for many residents, the human connections - courtesy, recognition, and consistent attention - often tipped the balance toward a positive experience despite systemic flaws.
The discharge and post-discharge processes, in particular, appear to be a sticking point for several reviewers. Several messages detail chaotic or poorly coordinated transitions from hospital to home, including miscommunications about discharge dates, insurance coverage, and the availability of post-discharge services. In one especially troubling account, a grandmother was discharged without a nurse or necessary mobility aids, leaving families scrambling to arrange care with home health providers and experiencing delays that culminated in a return to the hospital. The frustration is palpable: repeated calls go unanswered, instructions about insurance and paperwork are not followed, and crucial equipment such as wheelchairs and walkers is not supplied as expected. The emotional toll is clear, with families expressing disappointment, anger, and deep concern about patient safety post-discharge.
Taken together, these reviews sketch a facility that can deliver life-changing care when the right people are in place, but that also exposes significant vulnerabilities in staffing, communication, and operational consistency. The strongest endorsements center on empathetic leadership, immediate accessibility of admissions staff, and dedicated clinicians who form meaningful bonds with patients and families. The most severe criticisms focus on smells and cleanliness, inconsistent care delivery, slow or missing responses to urgent needs, HIPAA-related concerns, and discharge planning that fails to protect patients' safety and continuity of care. For Harmony of Palos Heights to realize its potential, it seems the institution would benefit from targeted improvements in frontline staffing, streamlined communication across departments, and tighter adherence to safety and privacy protocols - changes that could turn many of these testimonials from mixed to consistently positive.
130 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (8 miles away) Chicago O'Hare International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Manorcare Of Palos Heights West is an assisted living community located in Palos Heights, IL. Our community offers a wide range of amenities to ensure that our residents have a comfortable and enjoyable living experience.
Our residents can take advantage of our beauty salon, where they can pamper themselves with various services such as haircuts, styling, and manicures. They can also enjoy their favorite shows and movies with our cable or satellite TV access.
We offer community-operated transportation for our residents, making it easy for them to run errands or attend social outings. For those who prefer to stay connected online, we have a computer center and Wi-Fi/high-speed internet access available.
Meals are an important part of daily life, which is why we provide delicious and nutritious dining options in our spacious dining room. Our restaurant-style dining experience ensures that every meal feels like a special occasion. We also accommodate special dietary restrictions for those who have specific needs.
Maintaining physical health is essential, so we offer a fitness room and wellness center for residents to engage in exercise programs tailored to their abilities. Our outdoor space provides opportunities for gardening or simply enjoying the fresh air.
To cater to residents' social needs, we have a gaming room and small library where they can engage in leisure activities such as puzzles, board games, or reading. Resident-run activities and scheduled daily activities ensure that there is always something entertaining happening within our community.
Residents can feel secure knowing that we offer 24-hour call system and supervision, as well as assistance with daily activities such as bathing, dressing, and transfers. Medication management services are also provided to ensure that residents receive their medications on time.
Nearby amenities include cafes, pharmacies, restaurants, places of worship, and hospitals. This convenient location ensures that our residents have easy access to necessary services.
At Manorcare Of Palos Heights West, we strive to create a warm and welcoming environment where residents can thrive and enjoy their golden years.
Manorcare Of Palos Heights West is located at 11860 Southwest Highway, Palos Heights, IL 60463 in Cook County, Illinois
Manorcare Of Palos Heights West on seniors.fyi includes 5 photos including images showing interior, bedroom, healthcare, building, entrance, architecture, parking, brick exterior, and more.
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