Manorcare Of Palos Heights East

Pros

• The staff at Arcadia Memory Care provided genuine compassion and emotional support to residents, making families feel reassured about their loved ones' care.
• Many families praised the exceptional therapy services offered at the facility, noting significant improvement in their loved ones' conditions.
• Residents were often engaged in various activities organized by dedicated staff members, enhancing their overall well-being and happiness.
• Several reviewers highlighted the kindness and attentiveness of the nursing staff, who responded quickly to residents' needs.
• Families appreciated the clean areas of the facility and noted that certain amenities, such as a salon and dining services, contributed positively to the residents’ experiences.
• One reviewer expressed gratitude for the supportive interactions they received from staff when dealing with challenging moments related to their loved one’s care.

Cons

• The facilities are dirty, with residents left alone in a lunchroom that lacks basic amenities and activities.
• Many staff members appear indifferent, often seen sitting around and using their phones rather than attending to residents' needs.
• Residents frequently complain of boredom due to a lack of engaging activities or stimulation.
• Communication with staff is challenging, leading to frustration for family members trying to reach loved ones.
• Care for patients is inadequate, with long response times to call buttons and a disregard for residents' well-being.
• Staff members exhibit a lack of compassion and empathy, negatively impacting the experience of both residents and their families.
• Personal items, including clothing, are reportedly lost or mishandled by the facility.
• The food provided is often described as terrible, resulting in many residents choosing to order out instead.
• There are accusations of neglectful behavior towards residents who require assistance and support.
• Overall care received at this facility does not meet expectations given the high cost of services provided.

Review

The reviews for ManorCare Health Services, now known as ProMedica, in Palos Heights East depict a concerning and often distressing picture of the care provided to its residents. Many families express deep dissatisfaction with the overall environment and quality of care their loved ones received while residing in the facility. Initial impressions upon entering may be favorable; however, once inside, the reality starkly contrasts with expectations. Multiple reviewers note that while the common areas might appear clean at first glance, upper floors are often neglected, leading to unsightly conditions filled with dirty tables and unkempt walls. This neglect extends to basic amenities; there are no comfortable seating options for family visits, leaving relatives feeling unwelcome during a difficult time.

Residents reported being left isolated within uninspiring lunchrooms devoid of any engaging activities or entertainment. Instances of food being left abandoned in hallways highlight a lackadaisical approach to resident needs and indicate that meal schedules may not be adequately managed. Complaints regarding boredom are frequent; inhabitants have expressed feelings of loneliness and disengagement from meaningful activities, emphasizing that many caregivers seem more preoccupied with personal distractions—like using their phones—than tending to the emotional and physical well-being of those in their charge. For families paying upwards of $8,000 monthly for care, these observations reflect a troubling failure on the part of management.

Family members recount harrowing experiences when attempting to reach staff about medical concerns or simply to connect with their loved ones during the pandemic. One reviewer shared an experience where communication was frustratingly inadequate when trying to obtain updates on a hospitalized parent facing end-of-life decisions—a situation worsened by a perceived lack of empathy from staff members. Many families found it nearly impossible to engage consistently with caregivers due to staffing shortages or inattentiveness. In particular, one nurse demonstrated compassion amidst an otherwise disheartening backdrop; however, such exceptions appeared rare among other personnel who exhibited indifference towards both residents and concerned family members.

While some reviews emphasized positive interactions between residents and certain staff members—particularly nurses and Certified Nursing Assistants (CNAs)—these were disappointingly overshadowed by numerous accounts detailing neglectful behavior from others within the facility's ranks. Families witnessed unsanitary conditions consistently; bathrooms were reportedly filthy and sheets remained unchanged unless specifically requested multiple times by anxious loved ones. The disparity between personal attention afforded by specific team members compared to others who were neglectful raises serious questions regarding training consistency and overall facility standards.

Despite glaring issues surrounding patient supervision—including some residents being seen unattended at nursing stations—there emerged sporadic commendations directed toward therapy staff whose sessions seemed productive when conducted but lacked follow-through during off hours due to insufficient support structures around activities for remaining hours throughout each day. Such limitations further contributed to feelings of abandonment expressed by families witnessing loved ones left alone without stimulation or interaction.

On a contrasting note, there are voices praising aspects of care received at ManorCare's Arcadia Memory Care unit over longer stays: a heartfelt farewell was penned by one daughter thanking compassionate aides as her mother neared 104 years old, attributing her mother's positive experiences directly back towards dedicated staff involvement that extended beyond mere duty into genuine kindness over six long years - illustrating how exceptional individual employees can truly make transformative differences amidst systemic shortcomings observed widely elsewhere throughout this organization’s operational practices.

Ultimately, these mixed narratives spotlight critical challenges faced by continuing care facilities like ManorCare / ProMedica as they strive toward maintaining consistent high-quality services - highlighting urgent calls-to-action from consumers demanding accountability amid rising healthcare costs coupled with vulnerable populations needing assurance surrounding comfort levels associated not only under physical health implications but mental wellness concerns equally paramount our elderly deserve better environments fostering dignity alongside regular occupational engagements tailored appropriately encouraging holistic rehabilitative pathways recognized vital components enhancing life quality well-lived regardless age or circumstance experienced therein!

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.9 miles)
• Walgreens (3.3 miles)
• Walgreens (3.6 miles)
• Walgreens (4.1 miles)

Hospitals

• Palos Community Hospital (0.5 miles)
• Advocate Christ Outpatient Pavilion (5.1 miles)
• Advocate Children Hospital-Hope Pavilion (5.3 miles)
• Little Company of Mary Hospital (6.9 miles)

Places of Worship

• Palos Islamic Center (0.6 miles)
• Mosque Foundation (3.3 miles)
• Our Mother Of Good Counsel (7.9 miles)
• Holy Name Of Mary Church (8.1 miles)
• Beth Eden Baptist Church (8.1 miles)

Restaurants

• White Castle (1.8 miles)
• Baba Saj-Palos Hills (1.9 miles)
• Denny's (3 miles)
• McDonald's (3 miles)
• Chick-Fil-A (3.3 miles)
• The Patio (3.5 miles)
• P.F. Chang's China Bistro (3.6 miles)

Cafes

• Corner Bakery Cafe (4.7 miles)
• Starbucks (5.2 miles)
• Panera Bread (5.6 miles)
• Starbucks (6.3 miles)
• Eggheadz Cafe (6.5 miles)

Parks

• Harr Park (5.5 miles)
• Waterfall Glen Forest Preserve (7.2 miles)
• Wentworth Park (8.1 miles)

Theaters

• Orland Park Cinema Orland Park, Il (6.2 miles)

Physicians

• Rife & Associates (6.7 miles)
• Children's Wellness Center (6.8 miles)
• Loyola (6.9 miles)
• All Star Pediatrics (7.6 miles)
• Loyola Medicine Burr Ridge (7.8 miles)
• Advocate Medical Campus Southwest (8.2 miles)

Transportation

• Metra - Morgan Park / 115th Street (7.3 miles)
• Atlantic Aviation (7.8 miles)
• Concourse B (8.5 miles)
• Chicago Midway International Airport (MDW) (8.5 miles)