Manorcare Of Palos Heights East
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Information last verified:
7850 West College Drive, Palos Heights, IL 60463
For more information about senior living options: (844) 490-3973
The staff are friendly and helpful, with Tamara assisting families in transitioning their loved ones home. Dorothy, the speech pathologist, is wonderful and goes the distance for everyone. Tamra ensures discharge planning and aftercare are well organized. The therapy department provides high-quality care that helps patients regain strength. The second-floor nurses and CNAs treat residents with dignity and competence. The rehab and nursing teams helped patients return home stronger and more independent. Avantara Palos Heights is a compassionate, patient-centered rehab facility with a welcoming atmosphere. The facility is clean and well-maintained, and the food is enjoyable.
The reviewers described Avantara Palos Heights as understaffed and poorly managed, leading to delayed care and inconsistent service. Cleanliness was repeatedly neglected, with overflowing trash bins and gloves left on the floor. Essential repairs and equipment, such as bed frames, were left unfixed for days after being reported. Residents in need of assistance faced long waits and unkind, inadequate care, especially for pain or mobility needs. Soiled bedpans or waste were left in bathrooms for extended periods, causing strong odors. Staff were described as rude, unprofessional, or lacking empathy, with dismissive responses to family concerns. Families reported barriers to filing complaints and poor communication from management. Multiple reviews warned others to avoid the facility, calling it horrible or dangerous for loved ones.This community is best suited for families seeking short-term rehabilitation with a focus on strong therapeutic outcomes, paired with a willingness to stay actively involved in daily care. When a loved one needs aggressive PT/OT and a clear path back to independent living, the Palos Heights campus has repeatedly delivered meaningful gains, with residents regaining mobility, stamina, and confidence enough to return home. It works best for families that can tolerate some inconsistency in day-to-day nursing responsiveness and who are prepared to advocate for their relative, particularly on evenings and weekends, so the therapy program can shine while other aspects of care are being stabilized. For long-term, memory-care–driven needs or for families seeking hands-off oversight, this campus is not automatically the best fit; the reviews show a wide swing in experiences across units and shifts.
The most compelling positives center on therapy and discharge-readiness. Numerous families praise the therapy teams for driving real improvement: therapists who structure daily sessions, push patients to achieve goals, and coordinate with social workers to arrange home-intelligent aftercare. When therapy is the focus, outcomes can be transformative, with patients walking stairs, regaining strength, and leaving with confidence to resume daily activities. The first-floor nursing and CNA teams are repeatedly described as caring and capable during these rehab episodes, and many families commend the social workers for guiding transitions, scheduling follow-ups, and arranging follow-through care at home. Cleanliness and a generally organized therapy area also appear as predictable strengths in several positive accounts, contributing to a healing atmosphere when the unit is staffed well.
Yet the body of reviews also flags serious, persistent concerns that counterbalance those gains. Understaffing and uneven daytime-to-nighttime coverage emerge as a recurring theme, with call lights sometimes going unanswered for long stretches, and basic needs, like timely assistance, clean rooms, or prompt medication administration, being delayed. Multiple families recount horrors: prolonged soiling, foul odors, and lax attention to personal care; some patients were left in discomfort or without essential interventions for hours. Errors in medication handling, inconsistent communication from management, and a perceived gap between therapy progress and nursing responsiveness create a troubling dissonance for families trying to trust that a loved one is safe and well cared for. The most severe reports describe missed red flags that, in high-risk rehab cases, carry real consequences.
Despite the negatives, the strong rehab program remains a meaningful offset for many residents when the right conditions are in place. When care teams are aligned, therapists, nurses, social workers, and the administrative leadership communicating with families, the campus can deliver measurable improvement and a credible route back home. The places where staff demonstrate empathy, attentiveness, and professional competence tend to correspond with better discharge outcomes and more confident family experiences. The facility’s ability to keep areas clean and organized in some shifts also helps, providing a safer, more supportive environment for recovery. In short, the pros are real and tangible, but they hinge on stable staffing, consistent leadership, and proactive family involvement to keep the trajectory positive.
Alternatives should be seriously considered for families prioritizing consistent nursing responsiveness, rigorous infection-control standards, and reliable everyday operations. Some reviews depict environments where residents’ basic needs were not promptly met, where communication gaps left families uncertain about care plans, and where management appeared slow to address recurring problems. For someone requiring continuous, predictable attention or for those who value a consistently high standard of cleanliness and privacy, other nearby options may offer more dependable daily functioning. Even within the same campus, experiences vary dramatically by floor and shift, suggesting that a different facility or a more carefully managed unit could provide the steadier environment sought by many families.
The bottom-line recommendation is practical and action-oriented. If choosing this campus, plan to engage early and maintain a robust advocacy posture: designate a primary family contact, request regular updates from the director of nursing, map out a concrete PT/OT schedule with attainable milestones, and insist on swift responses to call lights and urgent needs. Schedule visits across different times of day, including evenings, to gauge how consistently care is delivered on the unit where a loved one will reside. Inquire specifically about medication-management protocols, room cleanliness, and response times for assistance, and ask to meet with the social worker handling discharge planning to ensure smooth transition home. The rehab-focused opportunities are compelling, but they rely on ongoing oversight, families should be prepared to police quality of care and press for accountability. For short-term rehab, when paired with vigilant involvement, Avantara Palos Heights East can be a strong option; for long-term residence or for those with higher needs for consistent nursing attention, completed due diligence and contrast with other communities are strongly advised.
184 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (8 miles away) Chicago O'Hare International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Manorcare Of Palos Heights East is an assisted living community located in Palos Heights, IL. Our community offers a wide range of amenities and care services to support the needs and preferences of our residents.
Our amenities include a beauty salon where residents can receive professional hair and nail services, as well as cable or satellite TV for entertainment. We provide community-operated transportation for outings and appointments, and have a computer center for residents to use. Our dining room offers restaurant-style dining with delicious meals prepared by our staff. Residents can also enjoy various recreational activities in our fitness room, gaming room, small library, and outdoor spaces.
Each resident's apartment is fully furnished and equipped with a private bathroom. Housekeeping services are provided to ensure cleanliness and comfort. Move-in coordination is available to assist new residents during the transition process. Wi-Fi/high-speed internet is also accessible throughout our community.
Our care services include 24-hour call system and supervision to ensure the safety and well-being of our residents at all times. Our trained staff provides assistance with activities of daily living such as bathing, dressing, transfers, and medication management. We offer special dietary options including diabetes diets and accommodate any dietary restrictions.
At Manorcare Of Palos Heights East, we prioritize the overall wellness of our residents. We provide mental wellness programs to support emotional health. Transportation arrangements are made for non-medical purposes as well as for medical appointments.
In addition to these amenities and care services, we offer a variety of engaging activities for residents to enjoy. These include concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
Our community is conveniently located near cafes, pharmacies, restaurants, places of worship, and hospitals for easy access to additional resources within the neighborhood.
Manorcare Of Palos Heights East is dedicated to providing personalized care in a comfortable environment that promotes independence and enhances quality of life for each resident we serve.
Manorcare Of Palos Heights East is located at 7850 West College Drive, Palos Heights, IL 60463 in Cook County, Illinois
Manorcare Of Palos Heights East on seniors.fyi includes 8 photos including images showing interior, windows, exercise room, bedroom, decor, brick exterior, dining, outdoor, and more.
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Interior
Decor
Living Room
Building
Bedroom
Patio
Exercise Equipment
Physical Therapy
