Excell One Hi-Tech Nursing Inc in Olympia Fields, IL

Pros

• The staff are polite, professional, and welcoming.
• The environment is clean, inviting, and professional.
• Procedures are explained thoroughly before any action is taken.
• Clinicians take time to answer questions and ensure understanding.
• Hygienists and assistants are friendly, thorough, and attentive to comfort.
• Gina is friendly, thorough, and very professional.
• Dr. Schraber is knowledgeable, patient, and an excellent communicator.
• The front desk and office staff are courteous, helpful, and kind.
• The office makes patients feel comfortable and at ease.
• The care provided is high-quality, compassionate, and consistently reliable.
• The practice is highly recommended and often described as five-star.
• The office maintains a calm, welcoming atmosphere even for anxious patients.

Cons

• The office is trash.
• Shannon, the front-desk manager, is rude.
• Appointments were canceled without offering a new date, leaving patients frustrated and unwelcomed.
• The front desk receptionist is very rude and unprofessional, leaving nasty voicemails.
• Some reviewers stated they would not be returning to this practice.
• Patients sometimes must wait weeks to see specific doctors.

Review

This community is best suited for seniors who prize a warm, relationship-driven care culture, where staff are consistently polite, professional, and focused on patient comfort. The reviews reveal a pattern of care teams that remember names, take time to explain what will happen, and treat anxious visitors with patience and respect. Residents who value clear, step-by-step explanations and a calm, reassuring approach will feel at home here. The strongest signal is the way clinicians and front-desk staff alike establish trust through genuine, personal engagement, turning visits into experiences that feel supportive rather than transactional. For families weighing options, this is the kind of environment where the human connection often matters more than the speed of service.

Who may want to consider alternatives? Those who require flawless scheduling and consistently responsive front-desk service may find the administrative rhythms uneven. A subset of reviews describe cancellations, miscommunications, or delays that disrupt planning and create frustration for caregivers coordinating multiple appointments. If calendar predictability and seamless coordination are non-negotiable, it’s wise to compare options with facilities that emphasize rigid, dependable scheduling and front-office consistency. Similarly, families seeking a broader medical service mix or a more integrated continuum of care should evaluate whether a single-discipline facility truly fits long-term needs or if another provider offers a more expansive on-site lineup and streamlined care transitions.

Explain how the key pros offset or fail to offset the main cons. The standout strengths are staff warmth, professionalism, and a consistent ability to explain treatments, costs, and next steps in plain terms. Clinicians listen attentively, answer questions thoroughly, and guide residents through procedures with reassurance. This level of patient-centered communication lowers anxiety, reinforces trust, and helps residents feel understood, qualities that can compensate for occasional administrative hiccups. In practice, residents repeatedly highlight the personal care provided by specific team members who make visits feel collaborative and respectful. When a care team can deliver clear explanations and compassionate, gentle service, the impact of scheduling misfires is reduced, because the resident remains anchored in a positive, trustworthy relationship with the caregivers.

Yet the cons do matter and cannot be dismissed. Front-desk experiences occasionally veer toward impersonal or inconsistent, and there are reports of last-minute cancellations or gaps in timely follow-up. Some residents also note variability in experiences across different clinicians, which can challenge continuity of care, especially for families trying to maintain a steady routine. These administrative and consistency issues are not rare in any high-demand setting, but they are meaningful enough that they should be weighed against the strong relational strengths. In short, care quality and bedside manner are outstanding, while administrative reliability and calendar predictability require active management by the family and facility alike.

Practical decision guidance follows from these patterns. When considering this community, identify a primary clinician and request a direct line or point person for ongoing coordination, so questions and changes can be handled quickly. Before committing, confirm how scheduling and cancellations are communicated, and ask for a predictable window for essential services to reduce disruption. A trial period can be telling: observe how the team handles a routine visit, how follow-up inquiries are addressed, and whether the resident feels consistently heard and calm throughout the process. If a broader service mix or tighter integration of medical oversight is critical, compare with other providers that can demonstrate stronger, more consistent on-site capabilities and shorter wait times for routine care.

The bottom-line verdict is practical and clear. For families prioritizing warmth, clear communication, and a highly capable clinical team, this location represents a compelling option. The evidence shows a care culture where staff genuinely connect with residents, explain options with candor, and create a comforting environment that eases common elder-care anxieties. The caveat is administrative reliability: scheduling friction and occasional miscommunications can undercut the experience if not actively managed. If the resident values personal connection and professional competence more than perfect calendar consistency, this community merits serious consideration. If calendar reliability is non-negotiable, pursue a targeted comparison with peers, insist on direct care coordination, and schedule a thorough in-person tour focused on meeting the recommended clinicians and testing the communication pathways before making a final commitment.

This part of Olympia Fields, Illinois offers a convenient and diverse range of amenities for senior living. With multiple physicians and healthcare facilities nearby, including St James Medical Center and Advocate South Suburban Hospital, residents have easy access to medical care. There are also several pharmacies in close proximity for medication needs. The area boasts a variety of dining options, from fast food chains like McDonald's to sit-down restaurants like Flossmoor Station Restaurant & Brewery. For recreation, there are parks such as Arbor Park within a short drive, and transportation options like Metra stations for easy access to surrounding areas. Overall, this neighborhood provides a comfortable and accessible environment for seniors looking to settle down in Olympia Fields.

Physicians

• St James Medical Center Olympia Fields (0.4 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (2.9 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (3 miles)
• United Pain Services (3.1 miles)
• Aunt Martha's Health Care (3.6 miles)
• Family Christian Health Center (6.2 miles)
• Medina Health Care (7.1 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)

Hospitals

• Franciscan St James Health (0.5 miles)
• Elisabeth Ludeman Center (1.9 miles)
• South Suburban Hospital (2.9 miles)
• Franciscan Health (3.4 miles)
• Franciscan Health Chicago Heights (3.5 miles)
• Ingalls Memorial (6.2 miles)
• Ingalls Family Care Center (8.6 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (1.9 miles)
• Panera Bread (2.1 miles)
• Starbucks (3.1 miles)
• Starbucks (4.4 miles)
• Panera Bread (4.7 miles)
• Starbucks (5.8 miles)

Restaurants

• Buona (0.7 miles)
• McDonald's (1.4 miles)
• Flossmoor Station Restaurant & Brewery (1.8 miles)
• Culver's (1.8 miles)
• McDonald's (1.8 miles)
• White Castle (1.9 miles)
• Big Apple Pancake House (2 miles)

Transportation

• Metra/Amtrak (3.2 miles)
• Metra (4.4 miles)
• Metra (4.6 miles)

Parks

• Arbor Park (5.4 miles)
• Maicach Park (7.4 miles)

Places of Worship

• Christ Community Church (7.2 miles)
• Good Shepherd Lutheran Church (7.5 miles)

Theaters

• Emagine Frankfort (7.5 miles)