Home Instead - Flossmoor, IL

Pros

• Great company.
• The dad's physical therapist was very professional and helped his father's condition improve greatly.
• People would recommend it to anyone in need of home health.

Cons

• The staff are lazy and refuse to do their job.
• The company would rather come up with excuses than help the community.
• They used Covid as an excuse.
• They are lazy, unprofessional excuse-makers.
• The organization is unorganized.
• They denied home health care for two weeks after a knee replacement.

Review

A cluster of experiences around a home health care provider in the Crest Hill and Channahon area paints a picture of two very different realities. On one hand, there is a sharp frustration with access and responsiveness that borders on a personal crisis, and on the other, there are moments of commendable professionalism that stand in stark contrast. The central tension runs through the feedback: distance and scheduling clashes clash with genuine moments of effective care, leaving a scattered impression of a service that can feel both necessary and elusive.

One reviewer focuses on the practical barrier of geography and timing. They point out that Crest Hill feels far from Channahon, stressing that twenty minutes should not be a disqualifying distance in a system designed to support people at home. More than just a trip time, the complaint echoes a deeper concern about timely access to care after a major surgery. In this case, the person reporting the experience describes a two-week delay in home health services following a full knee replacement - a period that can be critical for recovery and pain management. The tone conveys a sense of abandonment at a moment when professional support is most needed, making the distance argument feel almost secondary to the immediacy of care that was expected and then postponed.

The same account intensifies as the writer accuses the company of leaning on excuses rather than solutions. The language used signals a belief that the organization would prefer to offer rationalizations instead of action, and the author even claims that the pandemic era has been used as a convenient justification rather than a genuine barrier to care. The assertion - "Covid is over" in 2023 - frames the critique as both outmoded and unsatisfactory, suggesting that the company's leaders should have moved beyond pandemic-era excuses and found ways to adapt to current conditions. The reviewer's exhortation not to "use these hacks for your loved ones" reads as a blunt warning: the care given, or promised, should not be compromised by what they view as procedural loopholes or excuses.

A layer of distrust emerges from the description of the organization as "lazy, unprofessional, excuse makers." The reviewer implies that the staff's attitude could directly affect a beloved family member's well-being, painting a picture of a system that may prioritize convenience over compassionate, timely care. This sentiment is deeply personal: when the caregiver pool feels inconsistent, there is a fear about how the company would treat someone as important as a parent or grandparent after a serious surgery. The overarching mood is one of warning - an insistence that future patients and families should temper expectations and seek alternatives or more robust assurances unless there is evidence of reliable, responsive service.

Interwoven with the negative experiences are brighter notes that offer a more balanced view. In one concise but glowing line, a reviewer simply calls the company "Great." This single statement stands in direct contrast to the more anxious critiques, signaling that for some families, the organization can deliver a satisfactory or even exemplary level of service. The contrasting tone underscores a common reality in home health care: outcomes and experiences can be highly variable, depending on the particular caregivers, the specific needs of the patient, and the timing of visits. It is a reminder that positive encounters do exist and can leave a lasting, favorable impression among those who receive them.

Another positive thread appears in the form of a family member's experience with a physical therapist associated with the service. The reviewer notes that the therapist was very professional and notably helped a father's condition improve. That professional, effective intervention is described as something worth recommending to anyone in need of home health care, suggesting that when a qualified provider is on the job, the impact can be substantial and meaningful. This positive appraisal stands alongside the "Great company" remark, reinforcing the idea that competent staff can and do make a real difference, even if the overall perception of the organization remains mixed due to other challenges.

The final thread in the set of reflections is a succinct judgment of organizational quality: "Very unorganized." This label reinforces the sense that administrative and operational issues can undermine the caregiving experience. It suggests that even when the clinical skills of individual therapists or nurses are solid, systemic disorganization - scheduling, communication, or process flows - can erode trust and effectiveness. Taken together with the other experiences, this note of disorganization helps explain why some families feel confident in the care they receive while others face repeated frustrations and delays.

In sum, the collection of reviews presents a nuanced portrait. There are clear cases where the provider demonstrates professionalism, competence, and a capacity to improve a patient's condition, especially when the right therapist is involved and access is timely. Yet there are also strong allegations of delays, excuses, and disorganization that raise concerns about consistency and reliability, particularly in urgent post-operative scenarios or when family members are counting on prompt support. For anyone considering this home health service, the takeaway is a mixed one: expect capable professionals and moments of excellent care, but also be prepared for potential scheduling hurdles and organizational shortcomings. It underscores the importance of asking pointed questions about access times, caregiver availability, and the organization's policy on urgent post-surgical care so you can align expectations with what the service is realistically able to provide.

This part of Flossmoor, Illinois offers convenient access to essential amenities for seniors. With multiple pharmacies such as Walgreens and CVS nearby, medication management is easily accessible. There are also a variety of cafes and restaurants within a short driving distance, including Starbucks, Panera Bread, and local favorites like Buona and Flossmoor Station Restaurant & Brewery. In terms of healthcare, there are several physicians' offices in the vicinity, as well as hospitals like Franciscan St James Health and South Suburban Hospital for medical emergencies. The area also provides transportation options with Metra stations nearby for easy travel. Additionally, there are parks for outdoor activities and places of worship for spiritual needs. Overall, this part of Flossmoor offers a convenient and supportive environment for seniors looking to reside in the area.

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.6 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (2.5 miles)
• Starbucks (2.5 miles)
• Panera Bread (2.6 miles)
• Starbucks (3.8 miles)
• Panera Bread (4.1 miles)
• Starbucks (5.4 miles)

Restaurants

• Buona (0.8 miles)
• Flossmoor Station Restaurant & Brewery (1.2 miles)
• McDonald's (2 miles)
• Cilantro Cocina Mexicana (2 miles)
• McDonald's (2.1 miles)
• Big Apple Pancake House (2.2 miles)
• Culver's (2.3 miles)

Physicians

• St James Medical Center Olympia Fields (0.9 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (2.3 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (2.4 miles)
• United Pain Services (2.5 miles)
• Aunt Martha's Health Care (3.6 miles)
• Family Christian Health Center (5.6 miles)
• Medina Health Care (7 miles)

Hospitals

• Franciscan St James Health (1 miles)
• South Suburban Hospital (2.4 miles)
• Elisabeth Ludeman Center (2.4 miles)
• Franciscan Health (3.5 miles)
• Franciscan Health Chicago Heights (3.5 miles)
• Ingalls Memorial (5.5 miles)
• Ingalls Family Care Center (8.1 miles)

Transportation

• Metra/Amtrak (2.6 miles)
• Metra (3.8 miles)
• Metra (5.2 miles)

Parks

• Arbor Park (5.6 miles)
• Maicach Park (6.9 miles)

Places of Worship

• Christ Community Church (6.7 miles)
• Good Shepherd Lutheran Church (7.9 miles)

Theaters

• Emagine Frankfort (7.8 miles)