Addus Healthcare

Pros

• They are the best.
• They are pretty nice and hardworking.
• They are a good company with integrity.
• They are a great organization for health care workers.

Cons

• The company is accused of lying about hiring and using a chatbot that schedules interviews, while actually collecting and storing applicants' information, wasting their time and gas.
• The agency allegedly promised a transfer to Chicago Addus but never followed through, leaving the applicant waiting for months and losing their apartment and car.
• The organization is accused of posting ghost jobs on Indeed and not calling applicants for interviews.
• No clients are available, and interviewees are told to come with their own client, implying a dysfunctional hiring process.
• Schedulers are described as horrible and uncaring toward caregivers, pushing them into shifts they aren't comfortable with.
• Office staff are slow and unprofessional; communication is poor.
• Management is terrible and staff are unprofessional, with unresponsive offices and no follow-up.
• A reviewer alleges a PTA negligently caused a stroke by leaving a patient unattended, and that the agencies failed to address the incident properly.

Review

Across a broad range of comments, the overall picture painted of this agency is a mixed and often troubling one. A substantial number of reviewers paint the hiring process as unreliable and confusing, with many reporting that job postings appear legitimate and active, sometimes even on major boards like Indeed, only to discover that actual opportunities are limited to those who already have a client waiting or some prior arrangement. Several accounts describe a disconnect between what is advertised and what happens in reality: postings that promise interviews or roles but lead to dead ends, and schedules that shift from hopeful to hollow as soon as people arrive. A common refrain is that the system seems to solicit personal information and time from applicants without offering a real path to employment, which leaves many feeling misled and time-wasted.

A recurring theme centers on the scheduling process and the front-office experience. Several reviewers describe the chatbots and scheduling staff as unreliable or unhelpful, with complaints about long waits, poor communication, and a sense that calls and interviews never materialize. The comment about calling before showing up at the office echoes in multiple stories: people drive to the office only to encounter a process that they describe as designed to keep them in limbo rather than to secure a job. The sentiment that the company is not transparent about whether there are any clients available at any given time underpins many of these experiences. Some reviewers even advise prospective applicants to verify in advance whether there is a real opportunity, effectively warning others to temper expectations with a pre-visit call.

The issue of client availability and placement itself generates a particularly harsh set of narratives. Several accounts claim that even when a prospective caregiver is in the door, the promised transfer to a specific location or client - such as Chicagos Addus - does not occur. There are mentions of months-long delays and the need to reapply after extended periods, sometimes with the unintended consequence of personal hardship, like losing housing or a vehicle while waiting. In this context, the line between recruitment frustration and genuine financial or logistical harm becomes blurred for many readers. The lack of consistent client opportunities is repeatedly described as a systemic problem rather than an isolated incident.

Within the workplace and office culture, the reviews converge on criticisms of professionalism and reliability. The schedulers are characterized as "horrible," with complaints that they pressure caregivers into shifts that feel unsafe or outside their comfort zones. The offices themselves are described as unresponsive and unprofessional, with questions and requests often going unanswered. A number of reviewers argue that the internal processes simply do not align with the needs of caregivers or clients, making it difficult for people to plan their schedules or trust the system. Even when people do get paid, some complain that earnings are not fully delivered or are delayed, adding another layer of frustration to what many already view as a problematic employment experience.

On the care side, experiences with clients and the quality of service offered vary widely, but several threads are clear. Some reviewers describe homemakers who lack the necessary skills or motivation, with a few noting that training is insufficient or poorly structured. Others report reliability issues, including caregivers who are frequently late or who do not show up at all. Yet there are brighter notes too, with some reviewers praising the organization as a good place for health care workers and describing the company as having integrity or being pleasant to work with. These positive perceptions appear sporadic and uneven, suggesting that individual experiences may depend heavily on the specific office, the client, and the caregiver involved.

One particularly stark and emotionally charged account stands apart: a reviewer recounts a troubling incident involving a patient with high blood pressure and a stroke, alleging neglect and fatal consequences. The reviewer claims that a physical therapist left their mother alone during a critical moment, failed to monitor vital signs, and did not promptly call for emergency assistance. They allege intentional and reckless behavior by a named individual and express deep frustration with how the agency handled communication and follow-up after the incident. This account also criticizes the agency for not offering a meeting to discuss the incident and for seeming to move on without addressing the family's concerns. While this reflects a single, highly specific allegation, it underscores a broader anxiety among clients and families about accountability, safety, and timely, professional responses when care is at stake.

Taken together, the reviews suggest a landscape of inconsistent experiences: times when the company appears to be an attractive option for health care workers and times when potential applicants and clients feel misled, unsupported, or underserved. The mix of praise and critique implies that outcomes may be highly contingent on factors such as location, specific office leadership, and the availability of clients. For anyone considering engagement with this agency - whether as a job seeker, a caregiver, or a client family member - the messages emphasize caution, proactive verification of current client availability, and a clear-eyed assessment of how scheduling, communication, and pay are actually managed in their local office.

Physicians

• St James Medical Center Olympia Fields (0.3 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (3 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (3.2 miles)
• United Pain Services (3.2 miles)
• Aunt Martha's Health Care (3.6 miles)
• Family Christian Health Center (6.4 miles)
• Medina Health Care (7.1 miles)

Hospitals

• Franciscan St James Health (0.4 miles)
• Elisabeth Ludeman Center (1.9 miles)
• South Suburban Hospital (3 miles)
• Franciscan Health (3.5 miles)
• Franciscan Health Chicago Heights (3.5 miles)
• Ingalls Memorial (6.3 miles)
• Ingalls Family Care Center (8.7 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (1.8 miles)
• Panera Bread (2 miles)
• Starbucks (3.2 miles)
• Starbucks (4.5 miles)
• Panera Bread (4.8 miles)
• Starbucks (5.9 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• Walgreens (2.8 miles)

Restaurants

• Buona (0.7 miles)
• McDonald's (1.3 miles)
• Culver's (1.7 miles)
• McDonald's (1.8 miles)
• White Castle (1.8 miles)
• Flossmoor Station Restaurant & Brewery (1.9 miles)
• Big Apple Pancake House (2 miles)

Transportation

• Metra/Amtrak (3.3 miles)
• Metra (4.5 miles)
• Metra (4.5 miles)

Parks

• Arbor Park (5.4 miles)
• Maicach Park (7.5 miles)

Places of Worship

• Christ Community Church (7.3 miles)
• Good Shepherd Lutheran Church (7.4 miles)

Theaters

• Emagine Frankfort (7.5 miles)
• Orland Park Cinema Orland Park, Il (9.1 miles)