Asbury Gardens

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Pros

• The staff at Asbury Gardens were described as friendly, accommodating, and dedicated to providing quality care for residents, making families feel like part of an extended family.
• Residents found the facility to be well-maintained and tidy, with comfortable and spacious rooms that contributed to a pleasant living environment.
• Families appreciated the consistent communication from staff regarding their loved one's care and well-being.
• Many reviews highlighted the positive experiences during tours, noting the welcoming atmosphere and the enthusiasm of the physical therapy staff.
• Some families expressed gratitude for how quickly their loved one was able to transition into a safe and dignified living situation after a diagnosis.
• Several reviewers mentioned enjoyable activities available for residents, creating opportunities for engagement and socialization within the community.
• The layout of the facility was noted as easy to navigate, which is beneficial for residents who may experience confusion.

Cons

• The reviewer expressed disappointment over the potential theft of their mother's teeth and the lack of communication from management regarding the issue.
• The CNA's were described as unresponsive and lacking compassion, with accusations of negligence in caring for residents.
• There were multiple complaints about lost personal items, including glasses, hearing aids, and dentures, indicating a lack of attention to residents' belongings.
• The nursing staff was said to be friendly, but caregivers seemingly did not care about the residents' needs, especially in memory care.
• Communication from the facility was criticized for being minimal, with family members feeling neglected when trying to receive updates or information regarding their loved ones’ care.
• Reviewers reported that cleanliness and dignity were often not maintained during meals and throughout daily activities.
• Concerns were raised about inadequate medical attention at the facility, particularly for residents with chronic health issues.
• The environment in memory care lacked stimulation and engagement, with residents missing out on activities due to insufficient assistance.

Review

Asbury Gardens is a senior living and memory care facility that has garnered a mix of reviews, highlighting its strengths and weaknesses as experienced by residents and their families. One prominent issue raised by family members is the lack of effective communication and follow-up from management. Several reviewers expressed frustration at being unable to reach out to supervisors or receive timely responses regarding important concerns, such as missing personal items or inadequate care for residents. One family member described their disappointment with the overall administration, stating that their mother's upper plate was lost under suspicious circumstances, and they felt their concerns were dismissed without proper attention.

In terms of staff interactions, experiences varied significantly among different families. Some praised individual staff members for showing genuine compassion and dedication to the residents, noting how well they treated their loved ones during transitions from rehabilitation to assisted living. These families appreciated that the staff made them feel like part of an extended family and emphasized the importance of regular visits in ensuring better care for their relatives. On the other hand, some reviewers pointed out significant staffing issues, mentioning complaints about Certified Nursing Assistants (CNAs) who appeared disengaged or more focused on their phones rather than providing necessary support to residents.

The physical environment at Asbury Gardens received mixed feedback as well. While many noted that the facility was generally well-maintained and tidy—a sentiment echoed by those who toured it—the design seemed dated to some individuals. The layout was described favorably by a visitor who appreciated its navigable format but critiqued the lack of stimulating activities in memory care areas. Certain reviewers wished for more engagement opportunities for residents, indirectly highlighting a gap in programming that could enhance community interaction.

Food quality emerged as another point of contention among families; while there were mentions of accommodating service from staff, some family members remarked on the need for greater variety in meals offered to residents. This concern reflected overarching feelings about maintaining dignity through adequate nutrition, especially within facilities catering to seniors who may be facing health challenges.

Despite these criticisms, several positive experiences illuminated aspects where Asbury Gardens excelled—especially regarding transitioning new residents into their services swiftly and efficiently following diagnoses requiring urgent care arrangements. Families reported relief at finding suitable accommodations quickly during stressful times while praising caregivers' efforts when tending to daily needs regarding hygiene or assisting with mobility between activities.

However, amidst these accolades lay serious concerns related to consistent caregiving standards across shifts—from adequate dressing routines to ensuring timely access to outdoor areas for recreational purposes—indicating systemic inadequacies particularly prominent within memory care units. Many families voiced dissatisfaction over items going missing all too often alongside inadequate communication concerning critical resident needs; they found themselves needing reassurance amid escalating medical issues without sufficient updates from staff.

The consensus among reviews highlights both commendable initiatives undertaken by hardworking teams at Asbury Gardens while simultaneously shedding light on pressing operational deficiencies necessitating immediate attention—from improved internal communication mechanisms between management and families down through enriching resident engagement offerings—to ensure every resident receives not just basic assistance but thrives regardless of challenges faced due entirely attributable factors linking back towards transparency practices supporting holistic wellbeing amongst aged populations residing there long-term.

This part of North Aurora, Illinois offers a variety of amenities and services that cater to the needs of seniors looking for a convenient and comfortable living environment. With nearby theaters such as Cinemark Tinseltown USA and AMC Showplace Naperville 16, residents have access to entertainment options. Additionally, there are several cafes like Moka North Aurora and Panera Bread within close proximity for socializing or enjoying a meal. For medical needs, hospitals such as Provena Mercy Medical Center and physicians' offices like Fox Valley Pain Management are easily accessible. There are also pharmacies like Walgreens nearby for medication needs. Places of worship such as Blessed Sacrament and Holy Cross Church provide spiritual support, while parks like Batavia Riverwalk and Memorial Park offer scenic outdoor spaces for leisurely walks or relaxation. Overall, this part of North Aurora provides a well-rounded living experience with amenities tailored to seniors' preferences.

Theaters

• Cinemark Tinseltown USA (0.4 miles)
• AMC Showplace Naperville 16 (8.4 miles)

Cafes

• Moka North Aurora (0.5 miles)
• Starbucks (2.7 miles)
• Panera Bread (2.7 miles)
• Panera Bread (2.8 miles)
• Panera Bread (5.4 miles)
• Graham's 318 (6.1 miles)
• Starbucks (6.3 miles)

Hospitals

• Provena Mercy Medical Center (0.8 miles)
• Kendall Pointe Surgery Center (5.6 miles)

Physicians

• Fox Valley Pain Management (0.8 miles)
• Advocate Medical Dryer (1 miles)
• Indian Trail Medical Center (1.1 miles)
• Animal House (1.6 miles)
• Dreyer Medical Clinic (4.8 miles)
• Rush-Copley Center for Reproductive Health (5.5 miles)
• Rush Copley Physicians Office (5.5 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)
• Walgreens (3.3 miles)
• Walgreens (3.7 miles)

Places of Worship

• Blessed Sacrament (1.3 miles)
• Holy Cross Church (3.5 miles)
• Our Lady of Mercy (5.5 miles)
• St Peter Catholic Church (6.2 miles)

Restaurants

• Hardware Sustainable Gastropub and Brewery (2.5 miles)
• Two Brothers Roundhouse (2.7 miles)
• Stolp Island Social (2.8 miles)
• Wendy's (2.8 miles)
• Tavern On Broadway (2.8 miles)
• Spartan House (3.2 miles)
• Wendy's (3.7 miles)

Transportation

• Aurora Transportation Center (2.6 miles)
• Metra - Geneva Station (5.9 miles)

Parks

• Batavia Riverwalk (3.9 miles)
• Memorial Park (4 miles)
• Phillips Park (4.5 miles)
• Waubonsie Lake Park (5.3 miles)
• Jericho Lake Dog Park (6.1 miles)
• Wheatland Park (6.9 miles)
• Wil-O-Way Park (7.6 miles)