Diehl Road and Country Club Boulevard, Naperville, IL 60563
For more information about senior living options: (844) 490-3973
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The community is incredibly solid. The homes are nice.
Pulte's customer service is very, very bad. There are issues with poor quality materials, workmanship, and how problems are addressed. They would never recommend Pulte for new construction homes. They would advise others to go with other builders. Pulte's standard response is to attribute issues to natural wear and tear. The roof options were not offered; the cheapest roof for the Chicago area was installed. The roof has not adhered properly and has required multiple repairs, with a third problem unresolved as of May 2019. The roof quality and workmanship are totally disappointing. The installed roof is not adequately rated for Chicagoland winds; a higher-rated shingles option should have been chosen. There is a belief that customers fear publicly rating them negatively because of potential impact on property values.The community itself is strikingly solid and appealing. It's easy to see why people would say the neighborhood feels well-built and attractive to live in. There are many nice homes, and the overall vibe of the place remains a positive highlight for residents. Yet behind that strong outward appearance lies a troubling contrast: the experience with the builder and the way issues have been handled has left a sour impression that overshadows the positives of the community.
What stands out most in this set of experiences is the palpable frustration with the builder's customer service. The sentiment is blunt and persistent: the service has been very, very bad. The person recounting their experience says there have been "a lot of issues with bad quality material, workmanship and addressing the issues," and they express a firm position that they would "never ever recommend Pulte for new construction homes." The persistent refrain is that the standard responses from the company amount to acknowledging little beyond "natural wear and tear," which they view as an inadequate and dismissive way to frame genuine problems.
Amid the catalog of smaller annoyances and recurring snags, the roof emerges as the most critical and uncompromising issue. The reviewer emphasizes that there are many minor things one could tolerate or work through, but the roof represents a non-negotiable priority. The roof problem isn't just a single flawed element; it's a sustained concern that has persisted long after closing. The reviewer explicitly states that, regarding roofing, compromises are not possible, and this single area overshadows other imperfections in terms of impact on daily living and peace of mind.
The central grievance centers on the roof's quality and the decision not to offer upgrades at the time of purchase. According to the account, Pulte installed the cheapest roofing option available for the Chicago area, and there was no opportunity for the buyer to opt into a higher-quality selection. The timeline makes the sting sharper: the home closed in December 2018, and by May 2019, the owner was still dealing with unresolved issues. The roof had already required two fixes due to problems with adhesion, and there was a third problem awaiting resolution at the time of the account's reporting. The sense conveyed is that the initial choice was a misstep, and it has not been adequately rectified since.
Quality and workmanship are described as disappointingly low, extending beyond materials to the actual execution. The reviewer expresses a clear sense of letdown regarding both the craftsmanship and the materials used for the roof. If they had known in advance that the roof would be so problematic, they would have chosen a higher-quality option, especially given the wind and weather conditions typical of the Chicagoland area. The mention of wind tolerance underscores a practical consideration: the area's climate should merit durable roofing, yet the product delivered did not meet that expectation.
A broader social and consumer-safety concern threads through the narrative as well. The reviewer suggests that the cluster of issues is not unique to their own experience and implies that others may be reluctant to speak out publicly. They hint that people are afraid of affecting property values by rating the builder negatively, reasoning that the local market might react to negative feedback by lowering values. This observation conveys a sense of a community grappling with reputational pressures as it seeks remedies, rather than a straightforward consumer complaint about isolated defects.
The intensity of dissatisfaction culminates in a pointed personal verdict: if a negative rating were possible, the reviewer would give a negative five stars. They even reference concrete evidence - pictures taken after four months of closing on the new home (March 19) - to illustrate the ongoing roof problems and the perceived inadequacy of the builder's responses. The persistence of these issues is contrasted with the initial charm and promise of the community, creating a stark tension between expectation and reality.
In the end, the experience is a study in contrast. The community is described as incredibly solid and endowed with nice homes, which suggests a strong foundational value in the real estate and living environment. But the lived experience of purchasing and dealing with Pulte as the builder has been deeply disappointing, especially in terms of roofing quality and the responsiveness of customer service. The message to potential buyers is clear: while the neighborhood may be attractive on the surface, the ongoing problems with the roof, the lack of meaningful upgrades, and the perceived dismissiveness from the company can detract significantly from overall satisfaction. For anyone weighing a new construction in this area, the takeaway is to look beyond the veneer of the community and scrutinize the builder's commitment to quality and post-purchase support, particularly for critical components like the roof.
6 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (20 miles away) Chicago Midway (24 miles away)
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.Atwater Ranches in Naperville, IL is an exceptional assisted living community that offers a comfortable and engaging environment for seniors. With a range of amenities and care services, our residents can enjoy a fulfilling and worry-free lifestyle.
One of the key amenities provided at Atwater Ranches is Wi-Fi/high-speed internet, allowing residents to stay connected with their loved ones and access online resources easily. We understand the importance of technology in today's world and strive to provide a seamless online experience for our residents.
Our dedicated staff ensures that all residents' needs are met by providing meal preparation and service as well as medication management. Delicious and nutritious meals are prepared with attention to any special dietary restrictions, making sure that each resident enjoys satisfying dining experiences.
Located conveniently, Atwater Ranches benefits from its proximity to various essential facilities. There are five cafes nearby, offering cozy spaces for socializing or enjoying a cup of coffee with friends. Four parks nearby provide opportunities for outdoor activities and leisurely walks amidst beautiful surroundings.
Concerning healthcare needs, there are 12 pharmacies nearby, ensuring easy access to medications and healthcare supplies. Additionally, four physicians nearby guarantee prompt medical support when required.
Furthermore, our community boasts proximity to 18 restaurants, giving residents the opportunity to explore different cuisines and enjoy dining out occasionally. For spiritual wellness, there is also one place of worship situated nearby for those who seek personal spiritual fulfillment.
At Atwater Ranches in Naperville, IL, we strive to provide an inclusive and vibrant community where seniors can thrive. With various amenities and convenient access to essential facilities, our assisted living community offers a supportive environment that promotes overall well-being while ensuring comfort and convenience for our residents.
Atwater Ranches is located at Diehl Road and Country Club Boulevard, Naperville, IL 60563 in DuPage County, Illinois
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